Your Contact Center Agents Are Burnt Out – Here’s How To Help Them
Salesforce
MAY 11, 2022
But frontline agents are leaving their jobs en masse, citing burnout and lack of flexibility – a recent Salesforce survey found 71% of agents have considered leaving their job in the past six months alone! As one agent explained, “We have a feature on our website that they can click to send us a note. Build trust with transparency.
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