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Understanding User Experience (UX) vs. Customer Experience (CX)

Outreach

Consider the following scenario: A new user is exploring your site with the intention of learning more about one of your key offerings. This particular user is persistent, however, and talks to a customer service representative via a chat bot to get some questions answered. Customer Experience (CX) vs. User Experience (UX).

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4 Ways Animation Can Actually Improve User Experience

ConversionXL

There are 4 ways animation, when used properly, can actually strengthen UX. And better user experience can lead to higher conversions. Here are some rules to follow when implementing animation into your digital designs: 1. Use loading sequences that keep users interested. The lefthand menu pops up.

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User Experience Testing: A Conversion-Focused Guide

ConversionXL

User experience is a nebulous term. What defines a “good” UX from a “bad’ UX, and what do the gradations look like between the two poles? The challenge comes in testing and measuring UX. That’s what this article is about: measuring and testing UX. That’s what this article is about: measuring and testing UX.

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9 ways to improve your content’s UX beyond great writing

Martech

Your presentation, or user experience (UX), is key to ensuring the great content you put so much work into is well-received. Use the following tips to ensure your content’s UX meets the needs and desires of your audience. Fix or remove broken links and make sign-ups as painless as possible.

UX 138
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How Netflix Creates Immersive Experiences with Exceptional Design and UX

ConversionXL

So, how does a behemoth like Netflix create immersive experiences so captivating that the platform cannot be dethroned by its sea of competition? In this post, we’ll break down the elements of Netflix’s design and user experience (UX). Why Netflix’s user journey is so effective at keeping new users hooked.

UX 138
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Ecommerce UX Battle: Benchmarking 4 Beauty & Cosmetics Mobile Websites

ConversionXL

Which popular beauty and cosmetics website has the best user experience? Our analyses measure overall user experience of each site as a composite of 5 separate UX dimensions. What is competitive UX benchmarking and why does it matter? 5 dimensions of UX benchmarking. Benefits of UX benchmarking.

UX 119
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9 essential tips for building a website that drives conversions

Martech

Unlike social media, which has algorithms dictating visibility, your website is a platform you own, so you have complete control over messaging, user experience and conversion pathways. UX checks: Regularly test navigation, page speed and mobile responsiveness to ensure optimal usability. Processing.