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Somehow that secret is related to what they sell. For example one sales person at a client happens to be outstanding in prospecting. For example, it’s very difficult to do high impact prospecting if we are lousy at deal management. High impact selling is a set of interrelated subsystems.
What’s my million-dollar objectionhandling strategy? It’s simply this: use examples of your current customers to handle all objections. The post My Million $ ObjectionHandling Strategy first appeared on Colleen Francis - The Sales Leader.
Focusing on overcoming sales objections is likely holding you back and poisoning your customer relationships. Afterall, objectionhandling is often considered one of the foundational pillars of sales — one of the critical elements necessary to win more deals. The Overcoming Objections Mentality. This may seem backward.
If you confuse objectionhandling and negotiating , you could be losing sales. . In this article, we’ll look at what objectionhandling and negotiating are (and what they aren’t). Then we’ll go in-depth to look at 5 techniques for handlingobjections and sales negotiation, so you always walk away with a win.
As you can imagine, selling was a struggle through all of it. We learned very quickly that the biggest obstacle to closing new business isn’t the objections themselves, it’s how the team manages the objections. The key to effective objectionhandling is using a question-based framework that puts the prospect at ease.
And during future selling conversations, sales managers can coach other team members in real-time so they’re always on message when the same objection arises? Objections don’t have to be your sales team’s kryptonite. Help Sellers Develop Objection-Handling Skills.
This is the foundation of your sales management, outlining the progression from prospect to customer. It traditionally has steps that include prospecting, engagement, qualification , presentation, objections and closing. This way, you willbe able to rock your conversion rates by softly moving your prospects through all stages.
I can't sell this internally.". Every prospect you speak to has sales objections, or reasons they’re hesitant to buy your product. Why are sales objections unavoidable? To be successful, reps must learn how to both discover and resolve these objections. What Is ObjectionHandling? I hate you.".
The Fancy Stuff Is Failing You We see it all the timesalespeople hiding behind automation tools, social selling gimmicks, and relationship-building fluff. Youre hoping your sequence will nurture your prospect into buying without you having to actually sell. Objections arent stop signstheyre buying signals. Youre a closer.
We obsess over skills like closing techniques, objectionhandling, and prospecting cadence. Its what causes reps to: Over-talk and under-listen Project their objections onto the buyer Miss subtle cues because theyre too focused on a static script Push when they should pause This isnt just a skill gapits a blind spot.
Marketing takes credit because the prospect downloaded three whitepapers. Meanwhile, you're wondering why this kind of success feels so random—and why similar prospects are slipping away. This shared blueprint reveals exactly when prospects are ready for direct outreach versus when they need more nurturing.
We provide rich training on prospecting, qualifying, discovery, questioning, objectionhandling, closing skills; but too often, even though the right words are coming out of our sellers mouths, nothing is happening. We see the same issue across too many aspects of selling. These aren’t ping-pong questions.
Our sales training programs spend a lot of time helping us develop skills around what we sell and how we sell. We have endless classes and programs around what we sell—our products and services. We have terrific programs about how we sell. Because what each of us is selling is change! And it’s change!
AI is everywhere: in social selling, content creation, automation, to say the least. It handles the repetitive work faster and more accurately than you ever could. Feed it your ideal customer profile, and you can have a filtered list of prospects before you even finish your coffee. Take objectionhandling.
In selling, there is no end to the tools that claim to provide coaching, performance reporting tools, conversational intelligence, role play tools, social selling, prospecting/customer engagement, negotiation, objectionhandling, closing, time management. It provides coaching on how I spend my time.
“We just need sales training, our people need to sell better, how much does your training cost?” What subjects, prospecting, qualifying, deal strategies, account management, call planning/execution, objectionhandling, closing? “Why aren’t they meeting those goals? ” I ask.
Even concepts of insight based selling are repackaging of consultative, solution, customer focused selling programs of the 60s, 70s, 90s. And, there’s always endless product training (actually most of sales training ends up not being selling skills, but instead product training.). But there are limitations to this.
When we talk about objectionhandling in sales, it is often focused on the later stages of the buying cycle, usually during negotiations. We focus on pricing and timing issues -- the types of objections that prevent a deal from closing. Prospecting is hard. Second, d on’t sell the product, sell the next step.
Prospecting in the enterprise environment is just different. So, today, we’re going to cover four prospecting tips for breaking into Enterprise Accounts (plus some bonus tips at the end). Building rapport with prospects. Leveraging information to become your prospects doctor. Sell time on your calendar.
In sales, the play is the salespersons conversation with a prospect, and the debrief is the managers chance to review it. A sales manager needs that same big-picture view: What was the prospects situation? Were objections raised? If a salesperson says the prospect wasnt interested, thats like an umpire saying, Hes out.
We tend to overcomplicate things, particularly selling and leadership. We might focus narrowly on prospecting, or account planning, or developing better deal strategies. Some focus on skills like objectionhandling, closing, negotiation. Some focus on skills like objectionhandling, closing, negotiation.
After all, the prospect agreed that solving the problem was important and we even helped them quantify the value of making the purchase. I refer to this in my objectionhandling course as “ turning the future into the past ”). We forecasted the deal to close but after ALL that work, they STILL didn’t move forward with us!”
Sales Drills #1 – ObjectionHandling. There are numerous sales objections your team will come across when speaking with your potential clients, and if they don’t know how to effectively handle them – this can cost them the sale. Related article: Sales ObjectionHandling – A Step By Step Guide. 3 – Pre-Frame.
We tend to focus on “If you do this one thing…” As a result, we may focus only on prospecting, or only on objectionhandling, or anything else. The post The Importance Of “Flow” In Selling first appeared on Partners in EXCELLENCE Blog -- Making A Difference.
3 ObjectionHandling Script Examples & Techniques All Sales Professionals Must Conquer. The prospect is telling you what they don’t want, which helps guide your conversation to make sure the deal goes through. What if you didn’t fight objections, but instead took the time to dance with them? Value Scale.
Last week, Tim Ohai and I were talking about the future of selling. We got onto a discussion of the critical skills needed for high performers. I’ve continued to think about this over the past few days. I’ve narrowed things down to the top 3 skills critical for top performers.
A reader asked me, “Dave, when are you publishing a book on complex B2B selling? There are hundreds, if not thousands, of books on the topic–and look at how little they have really contributed to changing how we sell and improving our ability to create great value. I’d start by never talking about the selling process.
Lately, I’ve been watching some eLearning programs on objectionhandling. It suddenly struck me, there’s a unique arrogance we sellers have about the concepts of objections. Too often, the underlying thinking seems to be that salespeople are the only people that encounter objections.
One rep might excel at outbound prospecting, while the other might be better at closing inbound leads. This includes: Ideal Customer Profile (ICP): Who are you selling to? Include scripts, objectionhandling, and key metrics. If you hire just one rep, you wont learn nearly as much. Be specific. Don’t Expect To.
A lot of work in the sales process focuses on handlingobjections. I’m going to make this simple for you and give you three steps that will help you handle just about any objection that you come across. First, pause … Read More »
Better understand customer needs and pain points If you were to ask ten prospects, “Do you wish you could improve the productivity of your team by two or three times?”, On the other hand, if you were to ask ten prospects, “What do you think is preventing your team from doubling their productivity?
In the world of sales and business, objections are inevitable. When you’re trying to sell a product or service, potential customers often raise concerns or doubts that can hinder the sales process. These objections can arise due to various reasons, such as price, product fit, trust issues, or comparisons with competitors.
Integrate cold calling into a multi-channel outreach strategy, ensuring consistency across all touchpoints, including email campaigns and social selling. Example opener: Hey [Prospect], I just finished reading your latest report on [specific topic]. Handleobjections by agreeing then asking a trap question.
1 – ObjectionHandling. The first on our list of sales team building games, is objectionhandling. Many Sales Professionals if trained correctly, will use something like our five-step objectionhandling breakdown ( that you can find here ) to overcome sales objections. 2 – Sell Me This Pen.
It’s one of the most well-known -- not to mention oldest -- selling systems. The strategy focuses on asking good questions in the right order, using active listening, and translating the prospect’s needs into your product’s features. SPIN Selling Book Summary. SPIN Selling Questions. SPIN Objection-Handling Techniques.
Yet the CEO and many participants in the discussion were convince, all they needed to do was improve their selling skills. Great selling skills are meaningless if you aren’t really clear about the problems you solve for these ideal customers and why solving these problems is important to them.
I’m looking forward to working with you [prospect].". Great to meet you [prospect]! You’re working with a prospect. I found myself in this situation a few years back: The deal had been advancing, my prospect was responsive over email, and I was confident we would close soon. I just wanted to introduce myself.".
The challenge with the messaging you say to your prospective buyers by phone, through e-mail and in voice mails is that there is no one-size-fits-all. Because people who sell are all different and our buyers are also people who are all different. ObjectionHandling. Based on geography and industry, buyers vary as well.
We scour social channels for shortcuts; what are the easiest ways to prospect, how can I send more emails/make more calls, how do I close more deals with less effort, how do I leverage tools like ChatGPT to do the work for me, and on and on…… ? The same prospecting scripts–so nothing is different or stands out.
The world has changed, but we are still doing the stuff we’ve always done–at least in selling. We engage in linear selling processes–Prospecting, Qualifying, Discovering, Proposing, Closing. It hasn’t changed since I started selling, despite all the data showing us customers don’t buy that way.
SDRs are prospecting faster. Every time we automate a task – prospecting, drafting, follow-up, analysis – we also outsource the skill-building that task enables. .” For example, reps getting to practice pitch delivery and objectionhandling at scale (not to eliminate reps, but to sharpen them).
—–Prospecting, Discovery, Closing?” ” We see versions of this question all the time, with everyone staking out various positions (often supporting what they sell). Some of the discussions drill down into an issue, for example the endless battle of social and other selling (would one call this anti-social?).
To sum up the importance of generative AI on sales coaching, CEO of Highspot, Robert Wahbe notes that: “The bad news is today’s sales professionals face arguably the hardest selling environment in a decade. AI acts as a customer or prospect, providing feedback and coaching based on the rep’s performance.
Sales Training Activity #1 – ObjectionHandling. There are numerous sales objections your team will come across when speaking with your potential clients, and if they don’t know how to effectively handle them – this can cost them the sale. Related article: Sales ObjectionHandling – A Step By Step Guide.
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