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A Day in the Life of An AI Enterprise

Salesforce

To see what a day in the life of such an AI enterprise might look like, let’s travel to the year 2028 and visit Sandstone Services, a fictional 37-year old mid-size company in Minnesota providing home maintenance services. It can do this by comparing meeting summaries against the company’s broader objectives.

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AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

Their Service Cloud helps businesses “deflect 30% of cases” out of the box. Salesforce reports that companies using Agentforce achieve a “double digit percentage increase in customer satisfaction and deflection rates” with a 50% increase in case resolution.

Territory 107
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How Can Financial Services Firms Grow Business With Agentforce?

Salesforce

Financial services firms are bullish on artificial intelligence (AI), and the conversation is shifting from the benefits of an AI strategy to how to implement and realize those benefits while maintaining regulatory compliance and customer trust. How do AI agents in financial services help firms grow business? Let’s dive in.

Service 52
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Partner Ecosystems: How Partnerships Can Help You Expand Your Offerings and Retain Business

Hubspot

They may also provide services that help customers get the most out of your product. Ecosystem partners offer complementary products, services, or both to improve the experience for shared customers, creating more value for everyone involved. Additional partner services and integrations allow B2B companies to expand their offerings.

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Your Field Service Contractors Need These 5 Things To Succeed

Salesforce

If you’re struggling to give your contractors what they need for a successful field service visit, you’re not alone. According to Salesforce research , of the 33% of frontline service workforces who employ contractors, 80% of decision makers say contractor management is a challenge. The reason?

Service 98
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The customer data platform market

Martech

Market to triple by 2028 The global market for customer data platforms is expected to triple in size by 2028, according to a recent report by Mordor Research (See Figure 1). billion in 2028. It employs specialized teams to handle regulated markets such as financial services. Dig deeper: Does your company need a CDP?

Customers 117
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Reinventing the digital experience platform

Martech

Billion by 2028, growing at a CAGR of 13.4% from 2021 to 2028. In fact, according to Real Story Group’s Byrne, some customers “are spending 2-6x more on initial implementation services than they do on licensing costs. De-couple software from services. Billion in 2020 and projected to reach USD 43.43