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Will the EU disrupt AI-powered customer support?

Martech

Look at the way they just expanded the Digital Services Act to place detailed restrictions on the behavior of almost all “online platforms” (a term that certainly covers hosting services, marketplaces, social media and content-sharing platforms; how sweeping the definition is the courts will doubtless decide).

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The customer data platform market

Martech

Market to triple by 2028 The global market for customer data platforms is expected to triple in size by 2028, according to a recent report by Mordor Research (See Figure 1). billion in 2028. It employs specialized teams to handle regulated markets such as financial services. Dig deeper: Does your company need a CDP?

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Designing Personalized User Experiences with Data & AI? Keep This In Mind

Salesforce

Yet not too long ago, customers simply paid for goods and services without giving up personal data. By 2028, 221 zettabytes of data will exist worldwide, according to the International Data Corporation (IDC). Reciprocate for personal data Lim reminds designers that the value exchange today is still new.

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This day in search marketing history: February 14

Search Engine Land

For Robocop, Bing Imagines The Future Of Search In 2028 2014: The Bing search folks shared a few screenshots showing a 3D, three-panel search display that they came up with for search circa 2028. Vertical Search Provider Healthline Beefs Up Content, Features 2008: More search, tools and content, plus a marketplace.

CTR 91
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What is CRM and how does it support marketing?

Martech

These solutions are designed to help sales and service agents communicate with customers more effectively. At their core, CRM tools offer solutions to help support sales and service agents with customer communications. Its geographic reach, cloud service, and customer service management make it a contender for the leader group.

CRM 95
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Why we care about loyalty marketing

Martech

To do so takes time and effort — from providing exceptional service and soliciting feedback to understanding their needs. The global market for loyalty is worth billions, forecast to explode to $24 billion by the end of 2028. How do you get them to buy, not once, but many times over? In 2022, U.S.

Retail 87
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How a U.S. Olympic Medalist Became a Salesforce Solutions Engineer

Salesforce

Salesforce has partnered with NBCUniversal to support its Olympic and Paralympic Games coverage across platforms through the 2028 Games. Retirement from athletics is actually similar to veterans coming out of service,” she said. Salesforce powers Team USA fan communities. Read all about it.