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Prioritizing Safety in Field Service Can Boost Your Bottom Line, Too

Salesforce

Field service safety can drive revenue, while preventing injuries during on-site visits. As a field service leader, safety is No. Safety in field service is paramount and transcends industries,” said Shilpa Ramaswamy, senior director, product management, Salesforce Field Service. This can lead to new business.

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What Generative AI Leaders Know That You (Probably) Don’t

Salesforce

We’ll highlight some of these high performers, including Schneider Electric , Rossignol , and General Mills. They’re more likely to use AI in product and service development, risk modeling, performance management, and more. Each business function “spoke” (marketing, sales, service, etc.) They invest more and use AI more broadly.

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Are Utilities Ready? How To Engage Your Customers in the Most Competitive Market Yet

Salesforce

Energy customers know to call their utility first when they have a question about electric or gas service. Yet as electric vehicle (EV) adoption rises, many EV shoppers don’t know their electric utility can help them understand the costs and benefits of charging their cars at home. But the landscape is changing — fast.

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How to optimize sales and marketing processes for efficient customer acquisition

Martech

You don’t buy an electric screwdriver to drive nails, do you? Manual tasks like sending emails, entering data and scheduling appointments eat up more than half of their workday. You can also prepare templates and trigger canned responses to book appointments, cover the most frequently asked questions or handle objections.

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Watching B2B TV: Thursday’s Daily Brief

Martech

In a more focused space, Sangram Vajre likely brings the highly motivated #flipmyfunnel community with him (10,000) when he debuts on Terminus’s upcoming streaming service. Salesforce announced their own streaming service, Salesforce+, slated for next month. Even for TV, appointment viewing doesn’t exist except for news and sports.”.

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How Can You Get More Value From AI? This Company Has Some Ideas

Salesforce

Breaking down silos Schneider Electric , a global energy management and industrial automation company, has formalized an AI program under a new Chief AI Officer and scaled it to every corner of the company. Each business function “spoke” (marketing, sales, service, etc.) Let’s look at one model company you can learn from.

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4 Steps Utilities Can Take to Build Trust with EV Drivers

Salesforce

By 2030, there will be over 26 million electric vehicles on U.S. But for now, customers dont think to consult their utility when theyre considering an electric vehicle (EV) purchase. Delivering efficient and seamless experiences requires connecting the dots between customers usage, service, e-commerce, and marketing data.