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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce

The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI.

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I Accidentally Destroyed My Nimble CRM Database

Adaptive Business Services

I did a fairly comprehensive check to make sure that contacts that I was currently working with were still there and, with a few exceptions, they were. When I used to do contact syncing from Google to Nimble was another. It is important to note that contact deletion in Nimble does have protections. He needed better prospects.

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Nimble CRM Contact Syncing – Best Practices

Adaptive Business Services

Please note – While this article discusses Nimble CRM specifically, contact syncing between any two applications may raise similar concerns. Being able to sync your contacts between Nimble and another source is something that is welcomed by most users. You can create groups of Nimble contacts via the use of tags.

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Nimble CRM Mobile App and Contact Sync Updates [Video]

Adaptive Business Services

The other outstanding feature is that your contact records, the prospector widget, the widget in gmail, the widget inside of Nimble, and your mobile apps will all now look and work substantially the same! PieSync was a third-party app that kept your contacts in sync between Nimble and Outlook or Google as well as other apps.

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Nimble CRM Tips & Updates – April 2, 2025

Adaptive Business Services

The business card scanner on mobile is back! Turn business cards into Nimble contact records quick and easy! You can now adjust column widths on contact lists. Your goal will dictate when you will be moving a contact out of a sequence either successfully or unsuccessfully. Lets start with some updates!

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Nimble CRM Tips & Updates – May 7, 2025

Adaptive Business Services

Previously, you would add contacts to a group message from the contact lists. Now when you open up a group message that you wish to send, you can add these people directly from this interface including doing a custom search for contacts. More contacts means more storage. We do have one new update to report today.

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I Just Want to Maintain Contact Records In My CRM

Adaptive Business Services

Before there was CRM (Customer Relationship Management), there was CM (Contact Management). While Contact Managers were typically used solely by salespeople, CRM can be used by multiple departments in your organization. CRM can be very simple and it’s foundation remains the contact record. I’m only getting started.

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