What Is an Omnichannel Contact Center? Everything You Need to Know
Salesforce
MAY 15, 2024
Your agents have immediate access to the same centralized view of the customer they’re going to help — no matter how they contact you — in your customer relationship management system (CRM). Customers want answers on their preferred channel – whether that’s live chat, email, messaging app, SMS, phone, or video. Or all of them.
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