Hubspot

JULY 18, 2025

When I first started consulting for B2B SaaS companies, I made the mistake of thinking the buyer journey and the customer journey were basically the same thing — just two sides of the same funnel. I learned the hard way when a client’s churn rate quietly climbed even as new deals kept coming in. What is a customer’s journey?

Referrals

Adaptive Business Services

APRIL 9, 2025

I have always been a strong believer in doing research prior to engaging with a client or prospect. He provides customized, hands-on guidance to help clients make the most of Nimble CRM, targeting those who have struggled with the platform initially. I hope that you will find this interesting!

Electricity

Highspot

JULY 13, 2025

Social selling is a sales methodology where sales professionals use social media platforms, including LinkedIn, to engage directly with prospects who match their ideal customer profile (ICP) by sharing valuable content, building relationships, and fostering trust, rather than relying on traditional cold outreach methods.

B2B

Salesforce

OCTOBER 22, 2024

Pioneered in the 1990s by Jack Napoli, the MEDDIC framework transforms teams into sales powerhouses by delving deep into the elements of the customer buying experience. And by the end, you’ll know more about your customer than you have before. You’ll need to be prepared to accommodate your clients along the way.

E-commerce

Adaptive Business Services

DECEMBER 11, 2024

The vast majority of my Nimble CRM clients are solopreneurs. ALL of my clients match this market. Of course, all contact data is also included: address, phone numbers, email addresses, and custom fields that you define. Send educational newsletters to your best clients and contacts in only a few clicks.

CRM

Martech

DECEMBER 16, 2024

While this might seem daunting, adapting your SEO mindset and strategies can ensure you stay ahead and help your clients and teams thrive. Google and other AI platforms leverage named entities and their relationships to: Better understand content. These function as linkless links and are critical for relationship building.

Engineering

Hubspot

SEPTEMBER 16, 2024

If you use a lot of filler words, prospective customers may begin to question your competence or confidence. This response not only builds trust with your client but also keeps you from potentially sharing incorrect information that could harm your credibility or even get you or your company into trouble. “I

Trust

PandaDoc

JUNE 2, 2025

They shape those needs by reframing perspectives, taking control of the sales process, challenging customers to look past outdated assumptions, and help buyers see problems in a new light. Rather than focusing on relationship-building or discovery alone, Challenger sellers take a more proactive role.

Process

SaaStr

JUNE 12, 2025

” What Survives : Complex, consultative sales where human judgment and relationship-building matter. Think enterprise security, custom integrations, and multi-year strategic partnerships. Now imagine this: “You should have a model reading all communication with the buyer, the opportunity, and the customer.

Legal

Hubspot

FEBRUARY 21, 2025

Desperate for a solution, I turned to target account selling a method Ive since refined into a system thats helped me land six SaaS clients in under four months. Tips on Target Account Selling Target Account Selling Template Land your dream clients with precision. Create your ideal customer profile.

Clients

Hubspot

APRIL 28, 2025

Every sales professional has the same experience: The end of the quarter looms, and youre still waiting for leads to convert into paying customers. As a business owner, Ive been there too juggling multiple clients, pitching new writing projects, and managing endless follow-ups. Customers leave happier.

Appointment

ConversionXL

JULY 11, 2012

This is why it’s a good idea to capture emails and build a relationship before you even ask them to buy anything. This post is about getting the most out of your relationship building efforts with your email list. That’s why you see many brands sending customers over 300 emails annually (#overkill).

Relationship building

The 5% Institute

MAY 18, 2021

Making a great first impression in your sales conversations is key, and in this article, we’ll look at ten sales questions to ask customers to help you with this. Although there are various questions to ask a customer; we’ll be looking at it with the following structure: Rapport. 10 x Sales Questions To Ask Customers.

Objection handling

Heinz Marketing

JUNE 2, 2023

By Carly Bauer , Marketing Consultant at Heinz Marketing In today’s highly competitive business landscape, building customer loyalty and trust is paramount to the success of any organization. But how can businesses cultivate customer loyalty and trust? Be open about your products, services, pricing, and policies.

Customers

Veloxy

SEPTEMBER 29, 2021

With Salesforce Automation, you could realize the following benefits daily : gives teams a shared view of customer data. With Salesforce Automation, you could realize the following benefits daily : gives teams a shared view of customer data. In many respects, client-lead data is more valuable than typical user data.

Territory

Sales Pop!

MAY 20, 2024

But if you want your business to grow, you need to keep your customers and clients interested in your products or services. The more your audience engages with your app or signs up for a monthly dog treat box, the more you build a community around your brand. Why Customize Sales Campaigns?

Campaign

Sales Pop!

APRIL 13, 2023

They will tell your potential customers what others who have used your product or service feel about the business. Of course, with a high number of positive stories, they are more likely to become paying customers. Reviews work well because customers want proof that your service or product is indeed good. But they all help.

Customers

Heinz Marketing

MAY 24, 2023

By Payal Parikh , VP of Client Services at Heinz Marketing When the economy slumps, businesses have a tough time keeping up with growth and making profits. Customers are always super important, no matter what. In this blog post, we’ll explore why customer-led growth is a game-changer for businesses in a downturn economy.

Growth

Veloxy

DECEMBER 28, 2023

Successful outside sales requires strong communication and problem solving skills as well as flexibility to navigate autonomy, build customer relationships and execute the sales process. An integral part of outside sales is the talent to interact with clients in person to finalize the sale.

Outside Sales

Veloxy

JUNE 23, 2021

These reps spend their days reaching out to prospects, qualifying them and building relationships by helping clients solve their business problems. If your product or service is a high priced solution that includes customization, then outside sales will work perfectly. 1: Account Executives. 2: Sales Development Reps.

Inside sales

Partners in Excellence

APRIL 5, 2024

With ChatGPT’s help, I identified and prioritized the top 10 most dominant themes: Passion for Problem-Solving : Many storytellers express a deep-seated passion for solving complex problems — both for themselves and for their clients. This altruistic aspect of sales is a significant motivator for many.

Sell

Closing Bigger

AUGUST 30, 2015

In order to win in today’s sales environment you need to stay ahead of your competitors and in-sync with your customers. Persuasion, Communication & Relationship Building . Motivation, Closing & Keeping Clients. Successful Selling Strategies. Sales & Planning Toolkit.

Relationship building

Sales Pop!

FEBRUARY 26, 2024

Authenticity Builds Trust Next, we talked about building authentic relationships in sales. John mentioned “message fatigue” – when customers have heard the sales pitch so often that rapport matters more. This priority on human connections benefits professional and personal relationships.

Healthcare

Engage Selling

JULY 24, 2020

One of my customers emailed me and mentioned they just lost two of their biggest clients. I want to share with you a tale of woe. Their sales rep didn’t see it coming and had no idea there was going … Read More »

Clients

Sales Gravy

NOVEMBER 20, 2023

Why Account Management Matters In sales, closing deals and prospecting often steal the spotlight from account management and customer retention. Account management is vital because retaining an existing customer is often more cost-effective than acquiring a new one.

Account management

Sales Pop!

DECEMBER 24, 2023

Giving: ‘Beyond the exchange of gifts among friends and family, extend the spirit of giving to your professional relationships. Surprise your clients with thoughtful gestures, be it personalized messages, exclusive offers, or a simple expression of gratitude. Respective: Respect is the cornerstone of successful relationships.

Trust

Partners in Excellence

MARCH 2, 2024

Preface : Wolrad Claudy is a great friend and client. Remember, while being focused on selling can be beneficial, it’s important to balance this with ethical and genuine interactions to cultivate long-term relationships with customers.“ I first met him years ago when he ran global sales for Tekelec (acquired by Oracle).

Sell

The 5% Institute

JULY 21, 2020

Further reading: A Guide To Building Sales Relationships / Building Rapport. The next step will generally be the potential client or customer giving you the I’m just looking sales objection. They say no problem, and then carry on with their business and leave the potential client to be.

Retail

Heinz Marketing

JUNE 2, 2023

By Carly Bauer , Marketing Consultant at Heinz Marketing In today’s highly competitive business landscape, building customer loyalty and trust is paramount to the success of any organization. But how can businesses cultivate customer loyalty and trust? Be open about your products, services, pricing, and policies.

Customers

The 5% Institute

AUGUST 3, 2021

Read on to learn how these eight tips on closing sales will help you win more clients in a non-pushy way. 1 Tip On Closing Sales More Effectively – Building Rapport. The first on our list of tips on closing sales more effectively, is to build rapport with your potential clients the right way and effectively.

Closing

Sales Hacker

OCTOBER 22, 2017

While we have some generalized notion of “selling,” contemporary sales organizations have grown in complexity and have evolved into a roster of functions — such as business development, closing, account management, and customer success — that require different specialized skill sets for their respective teams. Relationship-building.

Negotiate

The 5% Institute

AUGUST 20, 2021

Read on to learn how these eight tips on closing sales prospects will help you win more clients in a non-pushy way. Also known as prospective clients, or sales leads – your role is to ensure that they are in fact a prospect, and that you can serve their needs to give them their desired outcome. What Is A Sales Prospect?

Closing

The 5% Institute

AUGUST 9, 2021

Read on to learn how these eight sales foundation tips will help you win more clients in a non-pushy way. The first on our list of sales foundation tips, is to build rapport with your potential clients the right way and effectively. To learn how to build rapport the right way, read the linked article below for more detail.

Objectives and Key Results

Sales Hacker

DECEMBER 17, 2021

To remedy this, we can nurture and fortify business relationships, grow sales funnels, and improve client relations just by introducing a little thankfulness. If you want to grow sales, focus on growing relationships . And relationship building always ultimately comes back to appreciation, respect and gratitude.

Referrals

The 5% Institute

JULY 24, 2020

A sales closer is someone who is able to consistently close new potential clients, by using a template or framework. Sales Closer Tip #1 – Build Rapport The Right Way. The first on our list to become a consistent sales closer, is to build rapport with your potential clients the right way. What Is A Sales Closer? .

Consult

The 5% Institute

JULY 5, 2022

Sales Hacks #1 – Build Rapport The Right Way. The first on our list of sales hacks, is to build rapport with your potential clients the right way. To learn how to build rapport the right way, read the linked article below for more detail. Further reading: A Guide To Building Sales Relationships/ Building Rapport.

Gaming

The 5% Institute

MAY 4, 2021

The first on our list to learn how to close sales deals consistently, is to build rapport with your potential clients the right way. To learn how to build rapport the right way, read the linked article below for more detail. Further reading: A Guide To Building Sales Relationships/ Building Rapport.

Closing