SaaStr

JULY 2, 2020

How does Kurt feel about services revenue? They have that data available in their data warehouses, in their CRM systems, so there’s that available. You’re telling me mathematically the answer is going to be X, but I can’t understand why. Where do many go wrong with their first steps? Where do so many go wrong?

Customers 114

Customers Contract Price Education 114

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. That’s why for us, it’s so important to build that function of the company in the Bay Area. Nick : Pretty good?

Price 93

Price Start-ups Up-sell X-functional 93

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. How does Vikas think about professional services? What is a good margin for professional services? When are they good? What should they look for in those reps?

Finance 54

Finance X-functional CRM Engineering 54

SaaStr

FEBRUARY 25, 2020

Because it’s not so much focused around X, Y, Z NPS score. If you sat and you said, “Okay, we sign a customer, we process their contract, we have to get them provisioned. There are services that need to happen. They got a verbal, they’re like, we’re going to get a contract this is a scrape.

Prospecting 88

Prospecting Customers Promote X-functional 88

SaaStr

OCTOBER 30, 2020

I’m sorry, this is off schedule, a lot of VCs s**t on services revenue, claiming that it’s not such a high quality revenue of SaaS revenue. I fundamentally believe that’s a brilliant retention to a one thing it’s a brilliant engagement tool and I’m a big clash you thought a healthy amount of services revenue.

A/B testing 79

A/B testing X-functional Launch Start-ups 79

SaaStr

AUGUST 7, 2020

There’s a lot of services. There’s heavy services, at least 30 to 45% versus best-in-class that want to be less than 10%.” Are these really product companies? ” Matt Garratt: But then when you start to grow and you start to get these customers, you see some really nice benefits. Matt Garratt: Thank you.

Price 59

Price Retail X-functional Healthcare 59

SaaStr

MARCH 12, 2019

Awesome revenue growth on the X axis, awesome revenue retention on the Y. It was all about getting the contract. Once you had the contract, all the servers were set up, you flew in your professional services people, it took six months to set it up, it took six months to train people, and the product sucked, but it didn’t matter.

Growth 83

Growth Cross-sell Contract X-functional 83

Salesforce

OCTOBER 26, 2021

To ensure predictable growth that offered customers digital-first, low-cost entry to products and services, businesses rolled out subscriptions. Using this model, companies charge customers for access to features of a product or levels of service for a set period of time, typically monthly or yearly. X 100 = 10% customer churn rate.

X-functional 98

X-functional Sales Growth Contract 98

PandaDoc

APRIL 24, 2020

That, combined with our payment gateway, means that you can design proposals, quotes, contracts, and more from one place and send everything for signature via email or mobile app. Personal plans.

Price 59

Price X-functional CRM Follow-up 59

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Prior to Crossbeam Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Why do you think that I’m wrong?

X-functional 52

X-functional Start-ups Drivers/motivators Go To Market 52

Sales Hacker

JANUARY 13, 2021

The licensee embeds the third-party software into its application to improve it by adding new functionality or features, or enhancing existing functionality or features. CRM application licenses a natural language search technology. There are a multitude of variables involved when putting together an OEM contract.

GTM 74

GTM Negotiate Profit margin Contract 74

Hubspot

AUGUST 8, 2019

Percentage of revenue from existing customers (cross-selling, upselling, repeat orders, expanded contracts, etc.). Average contract value (ACV). Ramp-up = amount of time spent in training + average sales cycle length + X. X is based on the salesperson’s experience: The more they have, the smaller this number is.

X-functional 96

X-functional Quota Cross-sell Contract 96

Sales Hacker

MAY 9, 2019

Create a 2-Page Contract and Get Mutual Commitment [TEMPLATE PROVIDED]. Here’s a simple example to begin with that covers the SDR, AE and Customer Success Manager (CSM) functions: Table 1. 3) Business-Case Target Setting (Recommended): The sales acquisition team that sells a CRM platform uses one SDR ($80k), one Jr.

SQL 103

SQL Commission Customers Non-Profits 103

Sales Hacker

APRIL 14, 2020

Take control with the DocuSign agreement cloud, a suite of tools that automates sales contracts and quotes ,all right in your CRM. Create custom contracts in a click, sign them digitally, and automatically pull data back into your opportunities. So companies going out, they bought this SaaS platform to help with X, Y, and Z.

Contract 70

Contract CRM Consult Cross-sell 70

PandaDoc

MARCH 7, 2023

When connected to tools like your CRM and other solutions, these numbers can be even more powerful at guiding sales operations. You can even contact the new lead with a drafted action plan of how the potential client can use your service and benefits. An important component that’s often overlooked is qualitative research.

Process 52

Process Objectives and Key Results Pitch Legal 52

SaaStr

FEBRUARY 21, 2020

So don’t be too upset if you’re not yet at the four X number, but know for sure that if you don’t get beyond that, you’re not going to have a very profitable company in the long run. You do want a clear contract to exist between sales and marketing for the number of MQLs that they have to deliver.

Non-Profits 78

Non-Profits Up-sell Start-ups Product 78

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

Service 52

Service Product Customers E-commerce 52

Sales Hacker

JULY 28, 2020

Conga is changing the way the world works by modernizing, streamlining and automating your documents, contracts, and processes to make it easier to do business. One of the guys had started this service for Salesforce, and he’s like, “Yeah, apply to be an SDR. Salesforce, CRM, Google Enterprise and Bevy.

Sell 61

Sell Presentation Start-ups X-functional 61