SaaStr

FEBRUARY 17, 2023

They discuss how Fox helped build a churn-fighting, upselling, and cross-selling machine that continues to generate revenue. Because Fox was the VP of Relationship Management at Brex for a few years, he had an up-close view of this particular shift in focus at Brex in its earlier stages. Something missing?

Cross-sell 98

Cross-sell Customers Relationship Management Up-sell 98

Veloxy

OCTOBER 29, 2021

This turns a sales rep who spends too much time on non-selling activity into a trusted advisor that spends the majority of their time on customer engagement. This includes tools designed to reduce the administrative burden on revenue operations and reps by automating non-selling activities. How is AI Changing Sales?

Sales 223

Sales Non-Profits CRM Pipeline 223

Hubspot

MARCH 19, 2018

Balancing sales and relationship management. The Challenge: Selling today requires more resources. Balancing sales and relationship management. Upselling and cross-selling are still more effective techniques than selling new business opportunities. Building the right sales skills.

Cross-sell 101

Cross-sell Relationship Management Price Trust 101

PandaDoc

MARCH 25, 2025

If youre selling a cup of coffee, the options are relatively simple. Complex sales typically involve high-value products or services, which are often highly customizable. Transactional sales typically involve minimal customer relationship development and focus on brief, individual purchaseslike movie tickets or coffee.

Objectives and Key Results 52

Objectives and Key Results Contract Legal Sales 52

Salesmate

MARCH 23, 2021

Customer Relationship Management software is a big-picture approach to your company’s relationships. Marketing, Sales, Customer Service, Recruiting and Public Relations, all of these departments that depend on building and nurturing relationships need a tool like CRM. How does a CRM help you grow your start-up? .

CRM 116

CRM Cross-sell Tradeshows Up-sell 116

Salesmate

MARCH 27, 2020

These touchpoints are spread over various means that customers use while trying to make a purchase, receive service or support. Yes, we are talking about CRM (customer relationship management) software. Then everyone from marketing to sales to customer service has a stake in capturing, analyzing, and responding to the data.

Customers 123

Customers CRM Contact Customer Relationship Management 123

Salesforce

APRIL 29, 2022

Customers want personalized interactions and efficient customer service like they get from Uber and Amazon. They need the ability to report outages and issues to a service agent and get support or have a field technician fix the problem remotely. In-person service calls should be scheduled only when the problem calls for it.

Technology 98

Technology Technology Customers Cross-sell 98

Salesforce

JUNE 14, 2023

Let’s face it: Hard sells and flashy demos can be effective ways to close. Not only will this help you build trust, which makes it easier to sell , but it will open the door to long-term relationships that can lead to upsells and cross-sells. But not always. These features aren’t just nifty toys.

Gaming 95

Gaming Cross-sell Referrals CRM 95

ClickFunnels

NOVEMBER 28, 2022

We believe that the most effective way to sell anything online is the Value Ladder sales funnel. You offer the potential customer your least expensive and least valuable product or service. You offer the customer a more expensive and valuable product or service. Send one-off broadcast emails such as time-sensitive announcements.

Pitch 130

Pitch Consult Cross-sell Trust 130

ClickFunnels

DECEMBER 22, 2022

The purpose of email marketing is to help you sell products and services which is why it’s so important to think about it in the context of your overall sales funnel. And we believe that the most effective way to sell anything online is the Value Ladder sales funnel. Design a Value Ladder Sales Funnel For Your Business.

Lead generation 130

Lead generation Cross-sell Pitch Consult 130

Heinz Marketing

JUNE 30, 2023

Imagine a software-as-a-service (SaaS) company aiming to increase customer retention rates. By analyzing metrics such as customer churn rate and customer satisfaction scores, the company can identify areas for improvement, make targeted changes to their product or service offerings, and deliver a better customer experience.

B2B 111

B2B Growth Customers Cross-sell 111

The 5% Institute

OCTOBER 1, 2020

This gap may be needing more information about what you sell, finding solutions to their problems and pain points , and of course selling and serving new and current clients. Team selling is working with other departments to leverage intelligence, data, and relationships to open new relationships, and close more sales.

Consult 105

Consult Cross-sell Sales Real Estate 105

Salesmate

DECEMBER 28, 2020

You are an agency driven by creativity and innovation; you customize your services for your clients according to their needs. It often happens that despite the best-in-class services and visible results, you are still not able to retain these customers and lose them after a project or two. Lead nurturing. Now this is the crucial part.

CRM 119

CRM Relationship Management Clients Pipeline 119

Martech

FEBRUARY 25, 2022

Platform vendors offer extensive training programs, online communities and strategic consulting services to encourage more comprehensive platform use and create a higher return on marketing automation investments. Some key customers are Cuisinart, Harlequin, PayPal, Republic Services, USO and Wiley. Product overview.

E-commerce 122

E-commerce B2C Manufacturing Hospitality 122

Salesmate

DECEMBER 4, 2020

The kind of support you provide to your customers is as important as your services. One handy way of ensuring the best services for any business is using a Customer Relationship Management software that enables timely services as well as personalized experience for their customers. Role of a CRM in your business.

CRM 52

CRM Service Finance Customer Relationship Management 52

Veloxy

FEBRUARY 22, 2023

Field sales, also known as outside sales , is a method of selling that involves sales representatives who engage with potential customers in person, typically outside of an office setting. They usually travel to meet with clients in person and build relationships, often resulting in long-term partnerships. What is field sales?

Represent 130

Represent Objectives and Key Results Sales Inside sales 130

Salesforce

FEBRUARY 3, 2025

You’re not selling tools or closing contracts; you’re offering solutions and building partnerships. Account A business, customer, lead, or prospect a company engages with to sell products or services to. You don’t push the cheapest option; you position what’s cost-effective.

Objectives and Key Results 52

Objectives and Key Results Pipeline Cross-sell SQL 52

The 5% Institute

FEBRUARY 12, 2020

This gap may be needing more information about what you sell, finding solutions to their problems and pain points , and of course selling and serving new and current clients. Team selling is working with other departments to leverage intelligence, data, and relationships to open new relationships, and close more sales.

Consult 98

Consult Cross-sell Sales Real Estate 98

Martech

DECEMBER 21, 2022

Marketing management is a process that helps you plan, develop and implement promotional strategies and campaigns with the right team members and teams. With the best people executing the right marketing plans, you can promote your company’s services and products, adjust pricing, and increase your profits while reducing costs.

Objectives and Key Results 103

Objectives and Key Results Teamwork Cross-sell Customer Relationship Management 103

Salesforce

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Service 52

Service Customers E-commerce CRM 52

Sales Hacker

JUNE 3, 2021

B2C clients are buying a product or service directly from you, which in most cases is for their own use. automobile parts to repair cars), to sell to their customers (e.g. retail stores selling children’s toys), or they’re using a service (e.g. accounting or legal services). Reporting and analytics. Over to you.

B2C 103

B2C CRM B2B E-commerce 103

Salesforce

JUNE 2, 2022

This blog will look at strategies and tactics for creating, managing, and measuring pipeline with a focus on how our team at Salesforce does it. How Salesforce manages pipeline. At Salesforce, every potential deal is recorded as an opportunity in the Salesforce CRM (customer relationship management platform). Enablement.

Pipeline 98

Pipeline Engineering Growth Territory 98

Salesforce

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

Service 52

Service Appointment Networking Consult 52

Highspot

MAY 3, 2024

It works to enable each channel and stage of the sales cycle that drives revenue growth, including marketing, customer success, account management, and more. The goal is to simplify the complexities of today’s selling environment and create a smoother experience for buyers and sellers. Why Do You Need Revenue Enablement?

Cross-sell 93

Cross-sell Technology Technology GTM 93

Veloxy

AUGUST 31, 2023

And while you can always push a product for the sake of selling it, you’ll only sell it once. They may have a written statement with the price, variants, product details, services, and other information required to complete the transaction. Maybe you’re selling the right products to the wrong audience in the wrong market.

Outside Sales 130

Outside Sales Pipeline Inside sales Cross-sell 130

Martech

MARCH 15, 2023

The modern customer journey is complex, spanning multiple channels, devices and touchpoints as customers navigate researching and buying products and services. Customer relationship management (CRM) software : The relationship between customer and brand continues even after the buying journey has ended.

Customers 103

Customers Cross-sell B2C Technology 103

Salesmate

MAY 13, 2021

According to Gartner, worldwide public cloud service revenue is projected to be $278.3 KissFlow is a SaaS company that services many companies. Once they got their customer, they then sold other complimentary services. A lot of customers take time to trust in you and decide to use your services. billion dollars by 2021.

CRM 97

CRM Contract Referrals Follow-up 97

Salesforce

JULY 21, 2021

For example, sales doesn’t share knowledge or data well with marketing; marketing has no knowledge of when a customer has contacted customer service. This means your marketing, sales, commerce, service, and IT teams can be connected on our platform no matter where they’re physically located in the world.

B2C 98

B2C CRM Non-Profits Hospitality 98

Salesforce

SEPTEMBER 14, 2021

All of it will be hosted on Salesforce+ , our new streaming service for live and on-demand content. 21 — Grow Moments Into Relationships With Slack-First Marketing. When work flows, relationships grow. When it comes to connecting your marketing data, having a customer relationship management solution isn’t enough.

Growth 98

Growth Cross-sell Customer Relationship Management Retail 98

Martech

MARCH 4, 2024

Customer Churn Rate: Churn rate measures the percentage of customers who stop using a product or service over a given period. Marketing can focus on strategies to increase CLV, such as personalized cross-selling or upselling campaigns, targeted retention efforts, and loyalty programs. Here are a few examples: 1.

Customers 110

Customers Objectives and Key Results Manufacturing CRM 110

Salesmate

APRIL 3, 2020

Customer Relationship Management (CRM) assists in tracking every interaction that takes place between you and your customer’s and even with the visitors (prospects). Using CRM software and going into the past communication, you can look for cross-selling opportunities. What is CRM software and why startups need it?

CRM 116

CRM Pipeline Objectives and Key Results Contact 116

Salesforce

AUGUST 24, 2021

It should come as no surprise that at Salesforce, we live and breathe CRM – customer relationship management. Acceleration of digital adoption has dramatically escalated the importance of relationships – the “R” in CRM – like never before. CRM isn’t just for sales and service teams.

CRM 98

CRM Finance Customer Relationship Management Technology 98

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

Service 52

Service Product Customers E-commerce 52

Martech

JUNE 23, 2022

Xanterra needed to combine their customer data and profiles into one single identity to better personalize marketing messaging and identify opportunities for cross-selling and up-selling to their vast customer base (Xanterra’s 8000 staff members service over 20 million guests each year.).

Territory 107

Territory Customers Hospitality Cross-sell 107

The 5% Institute

JUNE 15, 2023

Building a Strong Value Proposition A compelling value proposition sets your product or service apart from competitors and communicates the unique benefits it offers to customers. Nurturing Customer Relationships Maintaining strong relationships with existing customers is as important as acquiring new ones.

Cross-sell 52

Cross-sell Referrals Customer Relationship Management Sales 52

Veloxy

MAY 24, 2023

Conversion Rate Optimization Sales Training and Enablement : Provide your sales team with comprehensive training and resources to improve their selling skills. Maximizing Deal Size Upselling and Cross-Selling : Identify opportunities to upsell or cross-sell additional products or services to your existing customers.

Objectives and Key Results 130

Objectives and Key Results Pipeline Pharmaceutical Sales 130

Hubspot

NOVEMBER 12, 2014

In the inbound methodology, the preferred ABCs of selling are: Always Be Connecting. " The stages a potential buyer goes through, from learning about a new product or service to either becoming a loyal customer or rejecting it. The potential buyer may or may not end up purchasing/adopting that product or service.

Non-Profits 78

Non-Profits Cross-sell Commission Pipeline 78