Remove Drivers/motivators Remove Relationship building Remove Strategize
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The Reality of Managing 10 AI Agents in Production: What We’ve Learned Building Our AI-First Revenue Team at SaaStr

SaaStr

What Folks Get Wrong “Mistake” #1 : AI agents can’t replace human creativity and relationship-building. For complex enterprise deals and strategic partnerships, humans still close. At a fully-loaded cost of ~$10K/month for all core agents. But also, way too many in sales overestimate their skills here.

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Buyer’s journey vs. customer’s journey — what makes these paths different, and where they intersect

Hubspot

You can break into three main stages: The buyer journey focuses entirely on the pre-purchase experience and involves the questions, doubts, and motivations that drive someone to buy. Where the buyer’s journey ends with a transaction, the customer’s journey becomes about relationship-building.

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What is the challenger sales process?

PandaDoc

Rather than focusing on relationship-building or discovery alone, Challenger sellers take a more proactive role. Emma is careful to position this solution as a strategic fix to a known revenue leak: An immediate answer to an immediate problem. They were the ones who could teach prospects something new about their business.

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Complex sales CPQ: Accelerating sales cycles and eliminating bottlenecks

PandaDoc

Relationship building Transactional sales may not require extensive communication with customers. With longer sales cycles, multiple decision-makers, and higher stakes, these deals demand a strategic combination of deep buyer understanding, skilled communication, and the right technology to drive success.

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Why Most SDRs Will Be AI SDRs In 2026+. It’s Not Just About Productivity.

SaaStr

The problem isn’t motivation. Complex deal negotiation, relationship building, and strategic selling still require human judgment. And 95%+ of SDRs Are Entry Level Roles. Here’s what I’ve learned after hiring and observing 100+ SDRs across dozens of companies: The problem isn’t training.

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In-Person Sales Generate 3x Higher Conversions Per The CROs of Toast, Splunk, Brex and Slice

SaaStr

This hands-on approach has been a key driver of Toasts growth, and its a lesson for any SaaS company targeting SMBs or other high-touch markets. Slices reps dont just show up with a pitch, they spend months building relationships, understanding the customers pain points, and demonstrating how Slice can help them run their businesses better.

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In-Person Sales Generate 3x Higher Conversions Per The CROs of Toast, Splunk, Brex and Slice

SaaStr

This hands-on approach has been a key driver of Toast’s growth, and it’s a lesson for any SaaS company targeting SMBs or other high-touch markets. This approach has helped Slice scale to $100M+ in ARR, proving that even in a digital-first world, old-school relationship-building still works. At least do more of it.