Salesforce

SEPTEMBER 30, 2022

By providing customer service they can rely on — fast returns, an easy help center, and questions answered with one phone call. Customer service can be a revenue booster when done right,” says Kathy Kimple, retail executive director, OSF Digital Strategy. “It Excellent customer service can make shoppers merrier this season.

Service 98

Service Retail Customer Relationship Management Repeat business 98

Highspot

JUNE 30, 2020

SEATTLE, June 30, 2020 – Highspot, the sales enablement platform that reps love, today announced its Summer ‘20 release, delivering robust enterprise capabilities that empower revenue teams to make every customer conversation count. Continued investment: Highspot is committed to continued support for Salesforce’s expanding product suite.

Product 69

Product Government Pitch Strategize 69

Sales Hacker

OCTOBER 2, 2020

It’s the question that will help companies stand out as we put 2020 behind us. A Sales Engagement platform is a technology platform that brings sales (and often customer success) activities under a single roof, allowing sales professionals to efficiently and effectively focus on selling. will remain important pieces of the puzzle.

Objectives and Key Results 133

Objectives and Key Results Cross-sell Sales Technology 133

Martech

FEBRUARY 28, 2022

Acquia acquired the AgilOne CDP and integrated it with their campaign management and personalization solutions in the Acquia Marketing Cloud back in 2020. They’ve since expanded their DX offerings by acquiring Widen , a provider of digital asset management (DAM) and product information management (PIM) technologies.

Launch 82

Launch Service Consult Technology 82

Outreach

JANUARY 12, 2021

In 2020, that’s exactly what we did. In 2020, Outreach…. We are using the funding to continue to deliver new revolutionary technologies to drive transformative change in sales. Six months later, we opened a new product development center in Prague. New Product Capabilities. Grit is one of our core values.

CRM 75

CRM Territory Government Launch 75

Salesforce

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less? The answer is AI in customer service.

Service 52

Service Customers CRM Technology 52

SalesBlog!

MARCH 21, 2022

Two of my favorite subjects are technology and business. It just made sense to share technology impact on business with a larger audience. First thing in the morning I check my bank account online through their cloud services. First thing in the morning I check my bank account online through their cloud services.

Technology 52

Technology Technology Contact Service 52

Salesforce

NOVEMBER 20, 2023

As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. These are real-world applications of today’s customer service analytics. Here’s what you need to know to benefit.

Service 59

Service Customers Contact Promote 59

ConversionXL

FEBRUARY 24, 2021

As the technology and business landscape continues to shift rapidly, companies that embrace innovation will have a clear advantage over those who don’t. . As with most things in marketing and business, product innovation isn’t something that happens from a few meetings or putting together a polished slide deck.

Product 139

Product Customers Objectives and Key Results Launch 139

Highspot

SEPTEMBER 24, 2020

Welcome to Spark 2020 — a two-day virtual conference during which you’ll learn the best ways to enable your teams on Highspot, how to configure the product to suit your organization’s needs, and gain the know-how to strengthen your sales enablement function as a whole. PRODUCT EXPERTISE.

Territory 76

Territory Networking Strategize Service 76

Salesforce

JANUARY 27, 2022

The need to elevate the status of customer service agents has never been more crucial. While many basic service requests can be handled by bots , artificial intelligence tools , or automation technologies , human interaction between customers and agents is necessary for complex problems. Watch the demo. The average U.S.

Service 98

Service Growth Customers Represent 98

Highspot

JANUARY 14, 2020

Be on top of your game by staying informed on these three trends that are already shaping 2020. Your B2B buyers are the same people who use direct-to-consumer services, like Netflix and Amazon. Leaders must prioritise aligning goals, metrics, systems, and technologies to build connected customer experiences.

Sales 76

Sales Technology Technology Gaming 76

Hubspot

JANUARY 6, 2020

From SEO and analytics to content and display, the marketing industry is one of the most rapidly changing landscapes this year — and 2020 will be no different. As marketers finalize their budgets and prepare their strategies for 2020, we're taking a look at the predictions of several leaders in the marketing space.

Technology 91

Technology Technology Campaign Service 91

Salesforce

JUNE 29, 2022

Imagine how much more productive and efficient you could be if you could take all of the repetitive, routine, manual work out of your day. Business leaders are prioritizing technology investments that drive efficiency and productivity. Efficiency, productivity, and cost containment are top priorities for business leaders.

Product 98

Product Strategize Drivers/motivators Finance 98

Hubspot

MAY 12, 2020

We know their typical demographic, what they like, the platforms they spend time on, and what they value in a product. To show you just how beneficial account-based marketing can be, while also informing you of the challenges it comes with, here are 36 stats you should know in 2020. 36 Account-Based Marketing Stats to Know in 2020.

Target audience/market 98

Target audience/market Campaign Technique Pipeline 98

Sales Pop!

AUGUST 17, 2021

The ecommerce giant is always striving to improve their customer service, a case in point is Amazon One, which was launched in 2020 with the sole purpose of making everyday activities effortless. This new biometric tool enables a Pay-by-Palm service for Amazon customers. Now, the retail giant took things further with Amazon One.

Technology 98

Technology Technology E-commerce Retail 98

Hubspot

AUGUST 24, 2020

The State of Ecommerce in 2020. And this trend is set to continue, with ecommerce penetration rates set to rise from 15% in 2020 to 25% in 2025. There are more than 24 million ecommerce stores in the world as of early 2020, according to Kommando Tech. Technology and Home Office Equipment. Image Source.

Niche 90

Niche Entertainment Retail Gaming 90

Sales Hacker

NOVEMBER 9, 2020

Having the right technology in place is often the difference between success and failure, and this is even more true for startups and SMB, where you have a small team and limited resources. Tools like this require a short go-live-time of less than a month and demand little or no support from vendor/third-party service teams.

Contract 118

Contract Sales Consult Represent 118

Gong.io

DECEMBER 31, 2020

We will NOT miss you, 2020. Cause 2020 wasn’t a *total* wash. . Below are seven best-of-the-best tips from 2020 — all backed by data. There’s no denying it, 2020 is definitely the year of the webcam. . The stats on video-conferencing service usage is through the roof. Same goes for those that increase productivity.

Cross-sell 96

Cross-sell Sales Meeting Up-sell 96

Hubspot

MAY 26, 2020

In 2020, the era of digital transformation is in full swing. While most brands embrace digital transformation and today's technology through online marketing tactics like blogs, social media marketing, and email newsletters, other companies are taking things a step further by bringing some of their in-person services online.

Service 101

Service Clients Campaign Represent 101

SalesLoft

AUGUST 3, 2021

Financial services sales have changed. E-commerce giants like Amazon have spoiled consumers forever, seeming to know what they want, recommending the right products ‘intuitively,’ then providing seamless buying experiences. Forrester Research, Now Tech: Sales Enablement Automations Q2 2020. Sales and Distribution Leaders.

Service 52

Service E-commerce Pipeline Government 52

Salesmate

MARCH 17, 2020

In this article, I am going to tell you how you can equip yourself better for handling potential customers by creating a winning sales process for your startup in 2020. Salespeople must have a good idea about their product, target customers, industry, and the unique value the band is providing to the market. What is a Sales Process?

Process 125

Process Objectives and Key Results CRM Sales 125

Martech

JUNE 14, 2023

Not just in the technology, but in attitudes and usage. have used AI for content production. have used AI for content production. 64% of B2B marketers consider AI to be valuable in their marketing strategy 80% of marketers in 2020 already had chatbots as part of their customer experience strategy. more than two years old.

Finance 133

Finance Price B2B Campaign 133

Hubspot

JUNE 22, 2020

Fast forward to 2020, and websites do a whole lot more than attract visitors. Your website is part of your customer service team, answering questions about your products and services through a knowledge base or chatbot. Website Performance Data (2015 vs 2020). 2020: new data from over 250k unique websites graded.

Engineering 68

Engineering Retail Technology Technology 68

Highspot

JANUARY 16, 2020

More tangibly, revenue enablement delivers a more than 7 times return on investment and 50% greater productivity for sales reps. In anticipation of this shift, Highspot began building partnerships with industry leaders in sales technology, training, sales process and methodology, and sales transformation more than a year ago.

Strategize 61

Strategize Technology Technology Account management 61

Hubspot

SEPTEMBER 30, 2020

The marketing technology landscape is expanding rapidly , and it's becoming cheaper and easier for marketers to run powerful campaigns on their website or other channels. Here, we'll explore 11 alternatives to ClickFunnels that will help you create high-quality campaigns and drive more revenue in 2020 and beyond. What is ClickFunnels?

A/B testing 101

A/B testing Price CRM Campaign 101

Sales Hacker

APRIL 23, 2024

Linda founded Common Room in 2020 to unlock siloed, previously untrackable signals to transform how organizations connect with people. Lessons learned from scaling innovative products and go-to-market motions at AWS. Why a modern go-to-market approach requires moving beyond legacy CRM systems.

GTM 86

GTM Customers CRM Go To Market 86

Hubspot

AUGUST 18, 2020

According to a recent Retail Dive survey, 55% of consumers still prefer to shop in stores because they like to see or test out products before they buy them. But, if consumers could see or try products virtually from home, would they still need to go to the store before making a purchase? Skeptics might say no. Data Source: Lucid.

Product 101

Product Retail Technology Technology 101

Martech

MAY 13, 2024

There was also a desire internally from our product management and marketing teams who seek customer feedback in an efficient yet organic way. At its core, a user community is a digital space for software products where users can ask questions, share feedback and collaborate. They are critical to scalable return on investment.

Growth 97

Growth B2B Launch Follow-up 97

Sales Hacker

FEBRUARY 3, 2020

Here are the 26 sales events in 2020 (organized by the season of the year) that we’re most excited about. Best 26 Sales Conferences in 2020. SaaStr Annual 2020. SiriusDecisions 2020 Summit. Sales Assembly Annual 2020. Seismic Shift 2020. G2’s Reach 2020. Less is more in 2020. We’ll wait!

Networking 91

Networking Sales B2B Growth 91

Sales Hacker

DECEMBER 18, 2019

Time for Sales Hacker’s annual Top 10 Sales Trends and Predictions for the Future of Sales in 2020. So, without further ado, here are my top 10 sales trends and predictions for the future of sales in 2020. When I started Sales Hacker, sales technology was in its infant stages. In 2020, you’ll be able to clone your best reps….

Sales 58

Sales Consult Technology Technology 58

Hubspot

JANUARY 30, 2020

Next, in blog sponsorships, generally, companies ask that you write a review of their product for a fee or a portion of the product's sales. Consumer Technology (Reviews, Affiliates). This is a post about the best personal computers to buy for gaming, updated for 2020. Social media (Thought Leadership).

Sports 100

Sports Gaming B2B Follow-up 100

Veloxy

APRIL 28, 2021

We already know that AI technology can drive vehicles, but did you also know that it can drive sales? AI has been around for a while now, but its applications have been relatively low before the pandemic hit in 2020. Artificial intelligence is a wide, umbrella term covering a broad range of different technologies.

Cross-sell 289

Cross-sell Sales Quota Pitch 289

Highspot

FEBRUARY 5, 2021

Accessible design, and its close relative, Universal design, are processes in which products and services are built to be usable by all people, and where the needs of people with disabilities are specifically considered. Kat Perreria: By building it into the foundation of your businesses, education, and product.

Product 52

Product Engineering Technology Technology 52

Martech

MARCH 14, 2023

Global software and ERP giant SAP has sold its entire stake in Qualtrics as part of a definitive agreement to acquire the experience management platform entered into by Silver Lake, a technology investment firm, and Canada Pension Plan Investments. SAP floated the platform in 2020 but retained a majority share. Why we care.

Launch 83

Launch Service Technology Technology 83

Sales Hacker

NOVEMBER 26, 2019

Sales Hacker Success Summit: Level Up for 2020. If you plan to sell in 2020 and beyond — and that should be all of us — then you’ll want to see this. Anita Nielsen – President and Owner, LDK Advisory Services LLC. It shows that you care more about yourself, your company, and your products than your client.

Gaming 105

Gaming Objectives and Key Results Sales Up-sell 105

Sales Hacker

MARCH 2, 2020

Here they are… The 97 Best Sales Books in 2020. Productivity. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Which is why this pioneering guide shows you how to build a fully streamlined sales engine that uses modern techniques and technologies.

Sales 141

Sales Technique Objectives and Key Results Non-Profits 141