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Exceeding Client Expectations III

Adaptive Business Services

Managing expectations falls under the larger banner of client education. It is more than risky to assume that your clients have been properly educated on your products or services. When I was forced to make an uncomfortable call to a client for whatever reason, I was petrified and paralyzed.

Clients 86
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My Six Selling Mantras

Adaptive Business Services

Mantra – a word or phrase that is repeated often or that expresses someone’s basic beliefs – The Britannica Dictionary – The following are the six simple business (selling) rules that I live by … You must be perceived as being different … It’s crowded out there.

Sell 62
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Nimble CRM Tips & Updates – June 18, 2025

Adaptive Business Services

This has not yet been announced, but I was looking at Nimble’s import routines in preparation for a client meeting and … there is now an option to “Import Resume”. Welcome to the ABS Sales Corner … I write extensively on my website about selling as well as leveraging Nimble to achieve maximum results. What is a LinkedIn profile?

CRM 71
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7 Ways to Show Your Client That You’re Listening

Adaptive Business Services

Effective listening skills are critical assets in all aspects of both your personal and business life. In selling, being a good listener will be a determining factor as to whether or not you make this sale. Selling has often been referred to as “the science of communication and persuasion”. That’s a good thing!

Clients 90
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How I Work It – Social Selling with Tom Pick

Adaptive Business Services

welcome to “How I Work It – Social Selling”. There is a lot of confusion, particularly with B2B, regarding how to implement social selling. Our hope is that these folks will inspire those of you are still on the fence and our goal is to share with you some of the best proven selling practices that you might wish to emulate!

Sell 101
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Nimble CRM for B2B Salespeople – Social Selling

Adaptive Business Services

Social selling leverages social tools, tactics, and strategies to complement, not replace , traditional selling methodologies. First let’s talk about where social selling excels …. It is your inbound selling tool and qualified buyers will come to you. Where does Nimble CRM fit in with social selling? .

CRM 105
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Selling Fundamentals – Back to the Basics

Adaptive Business Services

A few weeks ago I was asked to coffee by a young man who I knew who was struggling a little bit with his selling. In my experience, there are 3 areas that are critical to selling success …. Prospecting – The ability to go out and to find new business. Keys to selling success. Inform the client of “the process”.

Sell 87