The 5% Institute

AUGUST 7, 2023

The Art of Negotiation Negotiation skills are indispensable when managing contracts, pricing, and terms. Cross-Functional Collaboration Successful account management often requires collaboration with diverse teams , such as sales, marketing, and customer support. How can account managers stay updated on industry trends?

Account management 52

Account management Negotiate X-functional Cross-sell 52

SaaStr

FEBRUARY 25, 2020

Because it’s not so much focused around X, Y, Z NPS score. If you sat and you said, “Okay, we sign a customer, we process their contract, we have to get them provisioned. They got a verbal, they’re like, we’re going to get a contract this is a scrape. Maybe, maybe not.

Prospecting 96

Prospecting Customers Promote X-functional 96

SaaStr

JULY 24, 2019

This is pretty simple, but when I look at this industry, a lot of times what I see is organizations crafting pricing packages that would enable, for example, an enterprise-wide license, where an organization pays you X amount of money, and they have unlimited seats, unlimited usage. We’ve added a technical account manager function.

X-functional 64

X-functional Engineering Clients Start-ups 64

Lead Fuze

DECEMBER 1, 2021

The best way is through word of mouth and networking. The company offered me $X,000. If you use a CRM like Hubspot or Salesforce, email functionality may already be built in. Before using another product, make sure it has the functionality you need. When I send a proposal, I also include the contract. Contact made.

Appointment 52

Appointment X-functional Sales CRM 52

Sales Hacker

DECEMBER 1, 2020

He talks about the journey of a marketer leading the entire revenue function on the path to CEO. Because what we found is that one of the low points of any customer experiences, the moment after the contract is signed, all the good will and momentum that you create in the sales cycle is lost. As everyone suddenly forgets your name.

Growth 81

Growth Contract Pipeline B2B 81

SaaStr

AUGUST 7, 2020

You have to plug in the computers, you have to set up the network, you have to figure out how to pay people, you have to find office space, all that stuff. You can see it right behind you going across the bridge but can you see 10 X? You need X number of engineers and everyone can buy it but what does this all mean?

Price 86

Price Retail X-functional Healthcare 86

SaaStr

APRIL 23, 2019

Building the basic functionality. And coming from Brazil without a big network in Silicon Valley, un-launched, without a website, it was actually really hard to recruit the first ten people. And I think we did two X what we thought we were going to do. We actually went functionally into all these areas. Anu : Got it.

Launch 85

Launch Pitch Niche Negotiate 85

Hubspot

FEBRUARY 11, 2019

Network with other entrepreneurs: Use Meetup or Eventbrite to find events in the local startup community. Not only will networking with other entrepreneurs help you build valuable relationships, but it'll also give you lots of ideas. It's functional enough to satisfy early customers and get a sense of what you should improve.

Minimum Viable Product 101

Minimum Viable Product Legal X-functional Networking 101

SaaStr

NOVEMBER 21, 2020

I look at my experience through those companies, and I learned a lot about enterprise software sales, about buying patterns, about functions like product management and product marketing, and how they fit into a well functioning and operating company. It just made it a lot easier for us to scale up Salsify as we found success.

E-commerce 117

E-commerce Manufacturing X-functional Retail 117

SaaStr

MAY 14, 2023

That’s why for us, it’s so important to build that function of the company in the Bay Area. Every month we know we need X amount of sales reps, and we multiply the number of leads that each one needs, and that is also what marketing has to produce. For a tech company like we are, being here is being also kind of legit.

Price 109

Price Start-ups Up-sell X-functional 109

SaaStr

AUGUST 26, 2022

X this year. You don’t have to do every single function to still get a customer. For all these types of categories, I know it’s trite, but you just have to find your 10 X feature that someone will buy. Maybe doesn’t have to send the contract out for his signature, but you never, ever, ever get the time back.

Quota 98

Quota Growth Product Closing 98

SaaStr

MARCH 1, 2019

Tom Tunguz is General Partner @ Redpoint Ventures, the venture fund with a portfolio including the likes of Stripe, Netflix, Zuora, Hashicorp and Juniper Networks just to name a few. Annual contracts: To what extent do annual contracts dominate today? And the first one as you said, Harry, is around annual contracts.

Contract 67

Contract Price Commission Conversion 67

SaaStr

JANUARY 3, 2020

295: Tom Tunguz is General Partner @ Redpoint Ventures, the venture fund with a portfolio including the likes of Stripe, Netflix, Zuora, Hashicorp and Juniper Networks just to name a few. Annual contracts: To what extent do annual contracts dominate today? And the first one as you said, Harry, is around annual contracts.

Contract 12

Contract Price Commission Conversion 12

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? A classic example is a Shopify selling to, let’s say, contract. * How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? That’s the beauty of that business.

Price 64

Price GTM Up-sell Product 64

SaaStr

JANUARY 10, 2020

And a lot of that was just the mechanics of in a licensed maintenance world, maintenance is a real thing and A, there’s a big dollar amount that gets shelled out when an initial purchase happens, which makes buying a big services contract at the same time feel like less of a financial impact. It’s really fascinating.

X-functional 64

X-functional Start-ups Drivers/motivators Go To Market 64

Hubspot

FEBRUARY 12, 2025

So, we decided to create a tool that could scan individuals Twitter (now X) profiles and generate content tailored to the individual. When we launched, we simply shared the link on X, hoping a few dozen users might try it out. I personally feel that X is a great place for doing that. Step 3: Make use of cutting-edge AI tools.

Minimum Viable Product 36

Minimum Viable Product X-functional Healthcare Territory 36

Sales Hacker

JANUARY 21, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Rob Giglio is the Chief Customer Officer at Canva, where he oversees Canvas sales and go-to-market functions. It was a really cool time to be scaling a business and in a sales or marketing function because Rob Giglio: Totally.

GTM 104

GTM Gambling B2B E-commerce 104

Sales Hacker

APRIL 1, 2025

Our, um, [00:36:00] tech services consulting group at IBM was structuring a major outsourcing contract with Merrill, and it was to outsource all their back office operations. Everything from server management, uh, network, um, side support. I mean, you wanna talk about any reason to back out of the contract the reason why it happened?

GTM 64

GTM Up-sell Start-ups Gaming 64