The 5% Institute

JUNE 12, 2023

Managing Key Accounts Account executives are entrusted with managing key accounts, which are often the most important clients for a company. They ensure client satisfaction, handle any issues or escalations, and identify upselling or cross-selling opportunities.

Negotiate 52

Negotiate Relationship Management Contract Clients 52

Veloxy

OCTOBER 29, 2021

Thanks to Sales AI, sellers are also streamlining their workday and receiving automated and actionable customer intelligence. This turns a sales rep who spends too much time on non-selling activity into a trusted advisor that spends the majority of their time on customer engagement. How is AI Changing Sales?

Non-Profits 223

Non-Profits Sales CRM Pipeline 223

The 5% Institute

JUNE 8, 2023

Whether you’re selling products or services, having an effective sales process in place is crucial for driving revenue and achieving business growth. Prospecting Prospecting is the initial stage of the sales process , where sales representatives identify and qualify potential customers or leads.

Process 52

Process Objectives and Key Results Represent Sales 52

Salesforce

FEBRUARY 6, 2024

Inside sales Inside sales involves selling to customers remotely, often through live chat, video conferencing, email, or by phone. For this type of selling, reps typically train on a specific product and can take a prospect through all of the product’s features and benefits.

E-commerce 64

E-commerce B2C Pharmaceutical Inside sales 64

Hubspot

SEPTEMBER 13, 2012

According to a study reported by eMarketer and conducted by 33Across, 91% of survey respondents are concerned about driving ROI from "big data," 73% are concerned about integrating cross-channel data, and 70% are concerned about making sense of all the data coming at them. That's a whole lot of concern right there. 3) Establish Benchmarks.

A/B testing 67

A/B testing Meeting Technique Lead generation 67

PandaDoc

SEPTEMBER 19, 2023

Sales and marketing teams require skills like industry knowledge, targeted market research, persona development, niche-specific content marketing, networking, collaboration, and data-driven decision-making. This provides opportunities to showcase your products or services, network with industry professionals, and generate leads.

Niche 52

Niche Cross-sell Price Referrals 52

Salesforce

SEPTEMBER 14, 2021

Get inspired by stories from Trailblazers like Boston Scientific and check out demos to see how the Salesforce ecosystem can help you work smarter, not harder, for your customers. When it comes to connecting your marketing data, having a customer relationship management solution isn’t enough. 22 — Get More from Digital.

Growth 98

Growth Cross-sell Customer Relationship Management Retail 98

Salesforce

NOVEMBER 13, 2023

Ask an enterprise sales rep what they’re selling at the start of the enterprise sales process, and you might hear: “I don’t know yet.” ” That’s because enterprise sales is not about selling products. Enterprise sales is when you sell to large companies. The selling motion needs to be airtight.

CRM 59

CRM Sales Cross-sell Up-sell 59

Salesforce

JANUARY 11, 2024

B2B sales best practices Examples of B2B sales B2B sales tools Grow revenue faster with a single source of truth Discover how Sales Cloud uses data and AI to help you build relationships and close deals fast. In B2B (business-to-business) sales, one business sells goods or services to another. Learn more What is B2B sales?

B2B 59

B2B B2C Manufacturing Government 59

SaaStr

JULY 8, 2020

I would say we were very scrappy with what we were doing from a marketing perspective, but we were selling products and we were hearing from the market that they wanted more and that they wanted to talk to us and we couldn’t keep up with that demand. A lot of that came from our own network. Harry Stebbings: I absolutely love it.

Non-Profits 78

Non-Profits Teamwork Start-ups Engineering 78

Salesforce

OCTOBER 17, 2023

Look at specific sales metrics to flag this: the dollar amount of the product you plan to sell to them, the dollar amounts of upsell opportunities , and the amount of time that you expect to retain them as a customer — a quality that becomes particularly valuable in a subscription model. Here are the tools I recommend: ?‍?

CRM 59

CRM Sales Pitch A/B testing 59

Salesmate

DECEMBER 28, 2020

It is your relationship-management skills that will retain your clients for long. Customer Relationship Management software are built especially for this purpose. CRM tends to improve customer retention rates. There’s a lot of competition out there and your work alone cannot make you stand out.

CRM 119

CRM Relationship Management Clients Pipeline 119

Hubspot

AUGUST 21, 2012

Intercom is a customer relationship management and messaging tool for web businesses. It focuses on the questions that Traynor and his colleagues grapple with as business owners, and gives readers a sense of the careful thought that goes into their own product development and customer relationship management.

B2B 78

B2B Customer Relationship Management Relationship Management Networking 78

ConversionXL

OCTOBER 21, 2014

I’ve run into organizations that don’t know how to effectively create, participate, manage or lead analysts and often believe that “data science” or the latest technology will save the day , not the team of people with different skill sets working cross-functionally to make systematic improvements. Measuring Actual Customer Activity.

Government 113

Government Campaign Referrals Conversion 113

ConversionXL

AUGUST 21, 2014

I have seen this happen at a few startups I’ve worked with by expanding revenue from the current product, plus up-sell and cross-sell opportunities , but that will be a future post. How Groove Reduced Churn by 71% By Defining “Why” Customers Quit. Now to the case studies…. Actionable Advice.

Referrals 106

Referrals Objectives and Key Results Follow-up Service 106

Hubspot

MARCH 10, 2016

An adjective used to describe companies that sell to other businesses. An adjective used to describe companies that sell directly to consumers. For example, if you spend $500,000 on Sales and Marketing in a given month and added 50 customers that same month, then your CAC was $10,000 that month. 4) B2B (Business-to-Business).

Networking 78

Networking Non-Profits Engineering Follow-up 78

Sales Pop!

AUGUST 20, 2021

These can be a unique selling proposition, recommendations, business launch questions, success stories, demonstrations, and presentations. In addition, you should use automated sales management tools as often as possible. B2B companies sell their products or services to other companies instead of selling them to customers.

Inside sales 98

Inside sales B2B CRM Price 98

Salesforce

MARCH 12, 2024

You can do this by cold calling , creating a referral program , or via good old-fashioned networking. Additionally, once customers make a purchase, it’s about continuing the relationship with them to encourage repeat business, referrals, and brand champions. Instead, think about upselling or cross-selling.

Territory 64

Territory E-commerce Pipeline Sales 64