The 5% Institute

JUNE 19, 2023

In the world of business, the terms “sales” and “selling” are often used interchangeably. So what is sales vs selling? While they are closely related, understanding the difference between sales and selling can have a profound impact on the success of your business.

Sell 52

Sell Objectives and Key Results Technique Customer Relationship Management 52

Highspot

DECEMBER 5, 2023

Explore a range of sales process examples and learn how to align with the customer’s journey for better buyer engagement , relationships, and sales success. What is a Sales Process? Sales Methodology Sales Process Examples Sales Process Mistakes to Avoid Mastering Your Sales Process With Highspot What is a Sales Process?

Process 52

Process Real Estate Objectives and Key Results Negotiate 52

ConversionXL

JUNE 3, 2019

Has your company’s customer retention rate increased, decreased, or maintained the status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? A study by Harvard Business School found that increasing customer retention by even 5% can increase profits by 25 – 95%.

Customers 82

Customers Non-Profits Profit margin Objectives and Key Results 82

The 5% Institute

JULY 4, 2023

In the competitive world of business, sales attainment plays a crucial role in determining the success of a company. Achieving and exceeding sales targets is a priority for organizations looking to grow and thrive. It is a measure of how well a company performs in terms of meeting or surpassing its sales objectives.

Objectives and Key Results 52

Objectives and Key Results Customer Relationship Management Technique Drivers/motivators 52

Salesforce

JUNE 8, 2022

According to the Occupational Safety and Health Administration (OSHA) , companies that prioritize safety build trust with customers. This can lead to new business. The tools that businesses now have access to are helping them develop smarter strategies to keep their customers and workers safe.”.

Service 98

Service Cross-sell Appointment Electricity 98

Sales Hacker

SEPTEMBER 4, 2018

What is Customer Success and why do you need it? Gain a new customer, you increase revenue. Lose an existing one, your company’s sales potential drops. What happens when you lose more customers than you gain? It may happen sooner or later, but failure is the only prospect a business faces when customer loyalty plunges.

Customers 56

Customers Cross-sell Referrals Growth 56

Lead Fuze

JULY 7, 2023

Knowing how to upsell a product effectively is crucial for maximizing profits and customer satisfaction. This blog post will provide an in-depth guide on the strategies and techniques that can help turn every customer interaction into an upsell opportunity.

Product 52

Product A/B testing Cross-sell Technique 52

The 5% Institute

MAY 23, 2023

In today’s highly competitive business world, the role of a sales manager is crucial for driving growth and achieving sales targets. A skilled sales manager possesses a unique blend of qualities that allow them to inspire and lead their sales team effectively.

Objectives and Key Results 52

Objectives and Key Results Construction Drivers/motivators Sales 52

The 5% Institute

JULY 24, 2023

In the highly competitive world of retail, understanding your customers’ needs and preferences is essential for success. Unlike closed-ended questions that prompt simple “yes” or “no” answers, open-ended questions encourage customers to share their thoughts, feelings, and opinions in their own words.

Retail 52

Retail E-commerce Cross-sell Repeat business 52

Salesmate

DECEMBER 8, 2020

Enterprise sales is undoubtedly a hard nut to crack. But if done right, it can augment your business revenue. Besides, there are even possibilities of repeat business and high-quality referrals that can acquaint you with lucrative opportunities. Success is the sum of small efforts repeated day in and day out.

Sell 103

Sell Cold Call Negotiate Cross-sell 103

Hubspot

OCTOBER 25, 2023

The piece got decent traction, was fun to write, and produced some interesting perspectives on both sides of the argument — so I figured it might be worth it to try the process again with another hot-button sales issue. Argue from the perspective of 'sales commissions are ineffective and should be done away with.'

Commission 67

Commission Teamwork Drivers/motivators Cross-sell 67

Miller Heiman Group

JULY 23, 2019

Sales may be the department that moves the deal, but it’s customer service that drives customer loyalty: Service professionals communicate with customers as much as 10 times more than sellers, according to the Technology Services Industry Association. This is abundantly true in manufacturing sales.

Manufacturing 51

Manufacturing Service Cross-sell Repeat business 51

ConversionXL

NOVEMBER 27, 2018

While a short-lived experience, a thank you page reaches visitors while they’re still just a click or two away from a sale ; a confirmation page places added steps between a recent converter and another conversion. For Basecamp—and other SaaS companies offering free trials—getting a customer to start using their trial is a priority.

Cross-sell 133

Cross-sell Hospitality Referrals Real Estate 133

Sales Hacker

JUNE 3, 2021

Because I had found success with the CRM I was using, I decided to use the same software I had built the landing page with as a CRM for my sales efforts since it collected all the basic prospect information I sought. To know whether one CRM software is adequate, you need to understand the differences between B2B and B2C customers.

B2C 76

B2C CRM B2B E-commerce 76

Salesforce

JANUARY 25, 2024

From the warehouse to the customer’s hands, successful inventory management helps your business deliver stellar customer experiences. Inventory management is how companies track and control the goods they buy, store, sell, and use. For others, like retailers, it’s ready-to-sell stock.

Technique 59

Technique Manufacturing Objectives and Key Results Cross-sell 59

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 112

Customers User Experience Profit margin A/B testing 112

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 115

Customers User Experience Profit margin A/B testing 115

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 105

Customers User Experience Profit margin A/B testing 105

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 98

Customers User Experience Profit margin A/B testing 98

SBI

DECEMBER 2, 2019

Transforming Sales: Evolved Selling with Content & Interactive Tools. In this series, we ask Sales Tech Executives to describe how their solution can transform sales in a significant way. NANCY: WHAT ARE THE TOP AREAS OF FOCUS IN THE NEXT 12-24 MONTHS FOR ORGANIZATIONS THAT WANT TO TRANSFORM THEIR SALES ORGANIZATIONS?

Sell 39

Sell Cross-sell Sales Technology 39

Hubspot

AUGUST 12, 2014

This post originally appeared on the Sales section of Inbound Hub. To read more content like this, subscribe to Sales. Smart sales and marketing leaders know how important it is to collaborate with cross-functional teams. As New Breed Marketing ''s Sierra Calabresi puts it: “Your sales team makes up the front line.

Cross-sell 68

Cross-sell Repeat business Education Sales 68

Lead Fuze

JUNE 27, 2023

From understanding legal requirements and privacy laws to mastering sales skills for client retention, we’ll cover all aspects necessary for running a thriving email marketing agency. Rules around transferability of ownership: Cover what happens if a member wants to leave or sell their part in the future.

Legal 52

Legal Campaign Technique Objectives and Key Results 52

Heinz Marketing

JULY 1, 2019

If you’re not already subscribed to Sales Pipeline Radio , or listening live every Thursday at 11:30 a.m. The show is less than 30 minutes long, fast-paced and full of actionable advice, best practices and more for B2B sales & marketing professionals. It’s time for another episode of Sales Pipeline.

Pipeline 74

Pipeline Sports B2B Sales 74

Heinz Marketing

JANUARY 25, 2022

Getting a new customer can be the single most expensive thing your business will do. Your customer list is also one of the most important assets your business has. What is a customer retention strategy? According to Forrester , the average B2B customer retention rate in 2021 was between 76% and 81%.

Growth 105

Growth Customers Repeat business Cross-sell 105

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Sales 141

Sales Technique Objectives and Key Results Non-Profits 141

Salesmate

MAY 5, 2020

Sales and customer service were once considered completely different areas of business – divided into two different departments, each having different goals, objectives, and strategies. Traditionally, sales teams would bring in new customers, while customer service teams were expected to take care of them.

Service 110

Service Customers Cross-sell Repeat business 110

Salesforce

FEBRUARY 1, 2024

In fact, 81% of reps say customers are conducting their own research before they ever connect with sales. Canned scripts and one-size-fits-all methods won’t cut it when dealing with savvy buyers — they want more detailed information, more personalized solutions, and a tailored sales approach. The seller’s job?

Sports 111

Sports Cross-sell Pitch Represent 111

Salesmate

DECEMBER 11, 2020

First, let’s look at what Insurance CRM is and the challenges insurance agents face to understand CRM’s need in business. Insurance CRM is essential to build lasting relationships and increase customer retention. It facilitates them in working effectively to convert more prospects into customers. What is Insurance CRM?

CRM 128

CRM Cross-sell Clients Follow-up 128

Lead Fuze

DECEMBER 31, 2021

Defining Sales Enablement: What It Is, Why It Is Important, and How To Do It Properly. A good sales enablement strategy will provide your reps with the right tools and content to help them succeed. Sales enablement is focused on what customers need, not just a paycheck. Need Help Automating Your Sales Prospecting Process?

Process 52

Process Sales Cross-sell Prospecting 52

Lead Fuze

AUGUST 18, 2021

Sales and marketing AI is changing how companies sell and promote themselves. The area of sales and marketing is no stranger to the use of AI tools. AI allows for more customer-centric campaigns, which makes the customers feel valued because of highly personalized messages and targeted ads.

Growth 122

Growth Objectives and Key Results Cross-sell B2C 122

Salesforce

MARCH 11, 2024

You decide to go for it… This is what account-based selling (ABS) is like. Read on to learn how to grow your business with account-based selling. What you’ll learn: What is account-based selling? Watch the demo What is account-based selling?

Sell 59

Sell Cross-sell Territory CRM 59

Salesforce

MARCH 12, 2024

Your sales team needs to move fast if you want to hit targets. And analyzing how quickly customers move through the sales pipeline — or where they stall — can identify things that are working well and areas that need improvement. That’s why measuring sales velocity is critical. Watch the demo What is sales velocity?

Territory 64

Territory E-commerce Pipeline Sales 64