Partners in Excellence

JULY 8, 2013

The role of the sales person is changing–we all know that. My posts, Sales Role Agility and Separating The Challenger Sales Person From Insight Deliv ery, stimulated many comments and conversations. Increasingly, for complex B2B solutions, no single person can master everything needed to drive customer success.

Territory 120

Territory Account management Cross-sell Sales 120

SaaStr

DECEMBER 4, 2022

And most segment it across customer size or other segments. It doesn’t tell you much about your prospects, the future, or your most recent customers. Customers can like an old product that is no longer competitive. (“You’re never getting that copy of ACT! Customer Summit, High NPS Moment.

Cross-sell 119

Cross-sell Engineering Sales Support Promote 119

Martech

JUNE 28, 2022

Marketers play a large, proactive role in the buying-selling process to generate revenue across the entire buyer lifecycle – from generating a new customer, to contract renewal, to solution expansion and cross-sell/upsell. Sales has limited access to prospects and customers. We know the facts.

B2B 119

B2B GTM Cross-sell Cold Call 119

SaaStr

JANUARY 30, 2023

Delivering the best customer experience With the surge in inbound leads, the business was growing exponentially. Without headcount planning for the support team, the company’s response time and customer satisfaction scores dipped. Manage scaling issues by using data to plan ahead and being team and customer-obsessed.

Cross-sell 111

Cross-sell Account management Clients Growth 111

Salesforce

DECEMBER 12, 2023

A bad experience is one of the top reasons a customer will leave a brand , and younger generations are increasingly likely to abandon ship for this very reason. That’s why fostering a customer-obsessed culture can improve an organization’s health and longevity. What you’ll learn: What is a customer-obsessed culture?

Teamwork 59

Teamwork Customers Cross-sell Strategic planning 59

Salesforce

FEBRUARY 21, 2025

Heres what it can do for you as you move forward with fiber broadband: Leverage insights to decide where to build Manage complex fiber broadband projects Scale the quote-to-order process and improve accuracy Serve fiber broadband subscribers efficiently Build customer loyalty with personalized experiences Leverage insights to decide where to build.

Contract 52

Contract Government Price Service 52

ConversionXL

JUNE 26, 2017

Websites selling different things are different and even if they sell the same products, their target audience might be different. Organize growth into a cross-functional team. If you don’t know your customer well, 99% of your assumptions are wrong. So how to target a customer in this world? Customer State.

UX 85

UX Cross-sell A/B testing Government 85

SaaStr

MARCH 31, 2022

So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. As Rico mentioned earlier, we’ve seen a big transition as well within our enterprise customer base.

Cross-sell 105

Cross-sell Finance Strategize Technology 105

Hubspot

FEBRUARY 7, 2018

For instance, someone who loves to get to know their customers and help them achieve their goals over an extended period would likely be best in account management. Jobs in sales: Sales development rep (SDR). An outside salesperson spends most of their time “in the field,” or visiting potential customers at their offices.

Territory 101

Territory Commission Outside Sales Account management 101

Hubspot

JUNE 8, 2021

Sales development reps (also known as business development reps, or BDRs) are responsible for the first step in the sales funnel: bringing in qualified leads. They conduct research to find prospective customers, reach out to gauge people's interest in the offering, and decide whether or not the lead is ready to move down the funnel.

Commission 94

Commission Territory Finance Inside sales 94

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Hubspot ) 61% of customers say they would defect to a competitor after just one bad experience.

Service 52

Service Product Customers E-commerce 52

Hubspot

AUGUST 1, 2022

A sales operator works to enable your salespeople to focus on selling. Therefore, hiring the right person for the role is crucial, as such a hire will handle ‘backend’ stuff like lead management, data analysis, process optimization, and even sales strategy. How can you optimize the sales process? Communication.

Technique 87

Technique Cross-sell Sales Drivers/motivators 87

Sales Hacker

MARCH 25, 2025

If you missed GTM 138, check it out here: The AI Advantage, Solving Sales & Marketing Alignment for Better GTM Execution with Jaleh Rezaei Highlights: 06:53 What makes an AI agent different from bots and automationand why it matters now. 31:12 Inside Microsoft CoPilot: Real-world agent use cases across sales, support, and strategy.

GTM 69

GTM X-functional Start-ups Relationship building 69

The 5% Institute

JUNE 19, 2023

In the world of business, the terms “sales” and “selling” are often used interchangeably. So what is sales vs selling? While they are closely related, understanding the difference between sales and selling can have a profound impact on the success of your business. What is Sales?

Sell 52

Sell Objectives and Key Results Technique Customer Relationship Management 52

PandaDoc

AUGUST 9, 2023

Learn to optimize your LinkedIn profile, and it can become an excellent resource for finding both potential employers and potential customers. Your LinkedIn profile is where you sell yourself to other professionals and prospects. It’s another channel to sell your message to prospects. LinkedIn is a tool for career advancement.

Networking 83

Networking Legal Cross-sell Prospecting 83

ConversionXL

AUGUST 2, 2017

With the buyer’s journey becoming digital, partners are increasingly offering a mix of services that cross cloud platforms and apps. Customer success guru Lincoln Murphy talks about the ideal customer profile. What is your unique value proposition to the customers? Who are your best customers? Social factors.

Strategic partnership 84

Strategic partnership Objectives and Key Results Cross-sell Pitch 84

Highspot

NOVEMBER 9, 2023

A digital sales room, often referred to as a virtual sales room, buyer microsite, or a sales enablement platform , is a technology-driven solution that combines various digital tools and resources to streamline and enhance the sales process. Why Is a Digital Sales Room Necessary?

Objectives and Key Results 59

Objectives and Key Results Objection handling Teamwork Sales 59

ConversionXL

AUGUST 2, 2017

With the buyer’s journey becoming digital, partners are increasingly offering a mix of services that cross cloud platforms and apps. Customer success guru Lincoln Murphy talks about the ideal customer profile. What is your unique value proposition to the customers? Who are your best customers? Social factors.

Strategic partnership 77

Strategic partnership Objectives and Key Results Cross-sell Pitch 77

criteria for success

DECEMBER 31, 2019

A sales process is to selling as a recipe is to a cake. Without the proper steps in a particular and strategic order, you will fail at both selling and baking a cake. This depends on the type of solution you sell and who you sell it to. The Value of a B2B Sales Process. Customer Service. Operations.

Process 59

Process B2B Territory CRM 59

PandaDoc

MARCH 26, 2024

To build a robust sales pipeline, you need to define the stages of your sales process and equip your team members with the right tools for each type of sales activity, such as qualifying leads, creating proposals , and signing deals. What is a sales pipeline?

Pipeline 52

Pipeline Contract CRM Customer Relationship Management 52

Highspot

OCTOBER 11, 2023

It involves planning, organizing, leading, and controlling the sales activities within an organization to achieve its revenue targets and close deals. The primary goal of sales management is to maximize sales revenue while maintaining customer satisfaction and loyalty. Encourage collaboration and knowledge sharing.

Objectives and Key Results 59

Objectives and Key Results Quota Drivers/motivators Technique 59

Highspot

JANUARY 22, 2024

It encompasses a set of strategic actions designed to position the offering in a way that resonates with the potential customers, creates differentiation, and ultimately drives successful market penetration. Establishes a unique value proposition that resonates with target customers.

Go To Market 52

Go To Market GTM Promote Technique 52

Highspot

JANUARY 22, 2024

It encompasses a set of strategic actions designed to position the offering in a way that resonates with the potential customers, creates differentiation, and ultimately drives successful market penetration. Establishes a unique value proposition that resonates with target customers.

Go To Market 52

Go To Market GTM Promote Technique 52

The 5% Institute

JUNE 8, 2023

What is a sales process, and why is it important? Whether you’re selling products or services, having an effective sales process in place is crucial for driving revenue and achieving business growth. It involves a series of steps designed to identify, engage, and convert potential buyers into paying customers.

Process 52

Process Objectives and Key Results Represent Sales 52

PandaDoc

MAY 9, 2024

The average deal value affects your ideal sales cycle length. Businesses that work on a subscription basis may prefer average customer lifetime value (CLV) instead of average deal value. Win rate Win rate is the percentage of opportunities that your sales team converts. What is an example of sales velocity?

Pipeline 52

Pipeline Objectives and Key Results Legal Lead generation 52

Hubspot

JANUARY 14, 2025

Trust a Sales Champion Ultimately, a sales champion isnt just a stellar deal-closer for your sales team. Theyre someone who takes initiative, inspires their fellow salespeople, and drives revenue growth through an innovative approach to prospecting and selling. Sales champions can adapt to the evolving dynamics of a deal.

Negotiate 78

Negotiate Cross-sell Drivers/motivators Strategize 78

Sales Hacker

OCTOBER 7, 2021

After spending a couple of years in a sales role, that knowledge will assist you throughout your life in business and elsewhere. You can rise within a company selling your ideas, or you can go off on your own and be your first salesperson. Anita Nielsen is a best-selling author and sales performance coach. Anita Nielsen.

Sales 137

Sales Up-sell Start-ups Cross-sell 137

A Sales Guy

DECEMBER 16, 2011

Here are five ways companies fail their sales teams – Poor or Weak Value Propositions: Too often companies think sales people should be able to sell anything. What most companies miss is sales people sell what is given to them. That means they don’t make that money unless they sell something.

Commission 128

Commission Cross-sell Sales Up-sell 128

Lead Fuze

JUNE 2, 2021

Negative comments can drag down the success of a sale, so it’s important to eliminate them. They believe in what they sell. 7 Techniques on How to Close a Sales Deal. Some customers are on a timeline that must be met; they want to know when they can expect delivery of an item. Soft close. Take away close.

Technique 98

Technique Closing Cross-sell Sales 98

SaaStr

AUGUST 13, 2019

Dropbox Chief Customer Officer Yamini Rangan draws on 20 years of experience to challenge five common misconceptions about SaaS success. When organizations actually go from starting up to selling to SMBs and going up market, the pool up market is undeniable. You’re trying to figure out how to sell to them.

Cross-sell 69

Cross-sell Sales Support Growth Up-sell 69

Hubspot

AUGUST 21, 2023

Ultimately, you want to create a plan that sets the product apart from the competition and generates leads and customer retention. Go-to-Market Strategy Benefits As you develop a new product or service, it’s vital to start drawing a go-to-market strategy that’s customized to fit your budget and your buyer persona.

Go To Market 69

Go To Market Process GTM Launch 69

PandaDoc

MARCH 7, 2023

While this is a good thing, it doesn’t mean your sales cycle should be completely unstructured, without any roadmap. What is a sales workflow? A sales workflow is a sequence of necessary processes that your team can follow to complete a sale. A sales process flowchart is an easy way to add structure to your workflow.

Process 52

Process Objectives and Key Results Pitch Sales 52

The Lost Book of Sales

JULY 12, 2021

It's one of those books that you have to read if you work in sales or technology. Because it brings you a good mental model for understanding modern high-tech marketing, as well as the importance of segmenting and understanding your customers in a manner that I haven't seen anywhere else. Starting to cross the chasm.

Cross-sell 52

Cross-sell Niche Objectives and Key Results Price 52

Salesforce

MARCH 3, 2025

How Deal Desk works Advantages of implementing a Deal Desk Challenges and disadvantages of Deal Desks Impact of technology on Deal Desk efficiency Best practices for optimizing your Deal Desk Deal desk FAQs What is a Deal Desk in sales? Standard deals often flow through automated processes or sales reps without Deal Desk involvement.

Legal 59

Legal Contract Finance Non-Profits 59