Openview

SEPTEMBER 17, 2018

A CEB Gartner study completely contradicts what has been conventional wisdom in SaaS, that strong customer service is a critical part of a sales team’s ability to not just retain clients but grow and accelerate account revenue. Customer improvement is essentially a quasi-business consultant role.

Cross-sell 76

Cross-sell Sell Account management Sales 76

Salesforce

JUNE 8, 2022

Field service safety can drive revenue, while preventing injuries during on-site visits. According to the Occupational Safety and Health Administration (OSHA) , companies that prioritize safety build trust with customers. As a field service leader, safety is No. This can boost customer satisfaction scores.

Service 98

Service Cross-sell Appointment Electricity 98

Salesforce

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less?

Service 52

Service Customers CRM Technology 52

Martech

OCTOBER 19, 2022

Data-driven marketing has had a transformational shift not only in how we engage with our customers but, even more importantly, in how we target new prospective customers. With little overall regulation, all types of data are at our fingertips to build cross-channel campaigns that can feel tailor-made for the user.

Customers 140

Customers Cross-sell Retail Prospecting 140

Salesforce

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. You get to interact with customers and solve their problems. In fact, you may be the only person from your employer that a customer ever sees. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

Service 52

Service Appointment Networking Consult 52

Martech

APRIL 9, 2024

Our community came together in December at World Tour New York to learn about the latest marketing innovations and how to reach customers better. Companies are now prioritizing first-party customer data in their marketing campaigns. Don’t follow the pack — be a leader Read the 2024 Gartner® Magic Quadrant for Customer Data Platforms.

SQL 110

SQL Cross-sell Campaign Trust 110

Salesmate

DECEMBER 4, 2020

Customer experience is the heart of any business. The kind of support you provide to your customers is as important as your services. Hence, every business needs a helping hand that makes sure they provide the best experience to their customers and create a repeatable cycle of customer satisfaction.

CRM 128

CRM Service Finance Customer Relationship Management 128

ClickFunnels

JANUARY 27, 2023

How to Build a Sales Funnel For Your Medical Practice How to Create a Winning 6-Email “Indoctrination” Sequence How To Use Email Segmentation To Sell Products and Services How To Start a Weekly Email Newsletter Build A Sales Funnel For Your Medical Practice with ClickFunnels 2.0! This sales funnel has four stages: Bait.

Campaign 209

Campaign Appointment Cross-sell Pitch 209

Search Engine Land

APRIL 9, 2024

Our community came together in December at World Tour New York to learn about the latest marketing innovations and how to reach customers better. Companies are now prioritizing first-party customer data in their marketing campaigns. Don’t follow the pack — be a leader Read the 2024 Gartner® Magic Quadrant for Customer Data Platforms.

SQL 89

SQL Cross-sell Campaign Trust 89

Sales Gravy

NOVEMBER 20, 2023

On this episode of the Sales Gravy Podcast, Jeb Blount and Will Frattini, Head of Enterprise Revenue & Growth at Zoominfo, take on account management and account expansion selling. Why Account Management Matters In sales, closing deals and prospecting often steal the spotlight from account management and customer retention.

Account management 89

Account management Objectives and Key Results Cross-sell Contract 89

Salesforce

DECEMBER 12, 2023

A bad experience is one of the top reasons a customer will leave a brand , and younger generations are increasingly likely to abandon ship for this very reason. That’s why fostering a customer-obsessed culture can improve an organization’s health and longevity. What you’ll learn: What is a customer-obsessed culture?

Teamwork 59

Teamwork Customers Cross-sell Strategic planning 59

Martech

OCTOBER 23, 2023

28) CEO of Advertising and Web Services Mikhail Parakhin told the court that Microsoft’s mobile search is not as good as Google’s mobile search. 26) CEO of Advertising and Web Services at Microsoft, Mikhail Parakhin, testified and highlighted some of Google’s less obvious advantages over rival search engines.

Trust 88

Trust Objectives and Key Results Engineering Negotiate 88

ClickFunnels

AUGUST 1, 2022

We believe that the most effective way to sell anything online is the Value Ladder sales funnel. You offer the potential customer your lead magnet in exchange for their email address. You offer the potential customer your lead magnet in exchange for their email address. How will it make the potential customer’s life better?

Cross-sell 130

Cross-sell Pitch Sales Niche 130

SaaStr

OCTOBER 17, 2023

Customer success is all about outcomes. What does NRR have to do with customer success? PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. Get more new customers.

Cross-sell 67

Cross-sell Customers GTM A/B testing 67

Veloxy

OCTOBER 26, 2023

Build trust with customers through product knowledge & customer care while staying organized & informed of advancements in the field. Aligning your personal and professional interests with the medical devices you sell can help you excel in your role.

Healthcare 130

Healthcare Hospitality Networking Negotiate 130

Martech

FEBRUARY 13, 2024

You’ve explored the crucial link between your martech stack and strategic goals in “ The CMO’s guide to aligning martech and business strategy ,” understanding why syncing these elements boosts efficiency, customer value and growth. Look into omnichannel customer experiences and inventory management integrations.

Objectives and Key Results 105

Objectives and Key Results Cross-sell Strategize Retail 105

Salesforce

JUNE 14, 2023

Let’s face it: Hard sells and flashy demos can be effective ways to close. Not only will this help you build trust, which makes it easier to sell , but it will open the door to long-term relationships that can lead to upsells and cross-sells. But not always. These features aren’t just nifty toys.

Gaming 95

Gaming Cross-sell Referrals CRM 95

Hubspot

JANUARY 23, 2024

Sleazy sales reps will try to upsell everyone and anyone, regardless of whether or not the customer actually needs the additional service. But from my experience, when you focus primarily on your customer's experience and goals, upselling benefits both you and your customer tremendously. Set and track measurable goals.

Customers 64

Customers Pitch Price Trust 64

ClickFunnels

NOVEMBER 28, 2022

Moreover, if you don’t have a solid system for converting potential customers into leads, leads into customers, and customers into repeat customers, then you are just throwing spaghetti at the wall and hoping that something sticks. You offer the potential customer your lead magnet in exchange for their email address.

Pitch 130

Pitch Consult Cross-sell Trust 130

Martech

FEBRUARY 15, 2024

I collate this in a spreadsheet, which helps all marketing colleagues better understand opportunities throughout the customer lifecycle. Gather the internal stakeholders Typically, these projects involve product, IT, brand, marketing, customer service and other internal teams. Don’t wait for the M&A team to think of this.

Objectives and Key Results 102

Objectives and Key Results Cross-sell Campaign Strategize 102

Highspot

MAY 3, 2024

It requires multiple teams including marketing, customer success, account management, and more to optimize the sales cycle and performance. Revenue enablement is a strategic function that provides all customer-facing roles with the tools, data, and knowledge to maximize revenue throughout the customer journey.

Cross-sell 52

Cross-sell GTM Technology Technology 52

Salesforce

SEPTEMBER 5, 2023

Instead of being hyper-focused on numbers, the best sellers think about what value and solutions they can deliver to their customers. Below are my tried-and-true upselling strategies to help you create deeper customer relationships — and higher profits. Let’s say a customer hires me to do a one-time sales training session.

Cross-sell 72

Cross-sell Quota Up-sell Contact 72

Martech

FEBRUARY 21, 2024

In my last article , we looked at how to best use data during the purchase stage of the customer journey and how effective use of data can enhance outcomes for both the customer and the brand. This is the third stage of the customer journey, where we work to retain and engage our existing customers over time.

Growth 97

Growth Cross-sell Promote Price 97

The 5% Institute

JUNE 15, 2023

A well-executed sales plan can help businesses not only increase their revenue but also build lasting customer relationships. By conducting market research and gathering customer insights, businesses can tailor their sales approach to resonate with their target audience effectively.

Cross-sell 52

Cross-sell Referrals Customer Relationship Management Sales 52

The 5% Institute

MAY 7, 2020

Client vs customer – is there really a difference? Definition of a customer. Definition of a customer. The difference between a client vs customer. Client Vs Customer – Is There A Difference? Definition Of A Customer. A customer is a person who buys goods or services from a company.

Clients 98

Clients Customers Cross-sell Referrals 98

Martech

DECEMBER 26, 2023

Vendors may be dealing with as many as ten different partner types, from alliance partners, to managed services providers, systems integrators, resellers and more. Amazon Web Services has done just that, under the management of John-Marc Clark, global distribution leader. No surprise, complexity and duplication began to creep in.

B2B 111

B2B Cross-sell Hospitality GTM 111

Hubspot

DECEMBER 13, 2023

These are important to understand of course, but salespeople aren't always going to call just to pitch to a potential customer — the job encompasses so much more. In this post, I‘ll guide you through the different types of sales calls and the purpose they serve to meet your customers’ needs.

Objection handling 73

Objection handling Negotiate Cross-sell Contract 73

SaaStr

NOVEMBER 8, 2022

The Threads That Bind Customer and Employee Life Cycles. Most of you are familiar with the customer life cycle, including customer acquisition, onboarding, adoption, cross-selling and upselling, and retention. . Every stage of the customer journey is critical to delivering a best-in-class customer experience.

Objectives and Key Results 92

Objectives and Key Results Cross-sell Promote Construction 92

Veloxy

AUGUST 31, 2023

From long-lasting client relationships to face-to-face meetings , field reps can make all the difference in innovation by continually supporting customer needs. Customers come first While you’re busy trying to meet your sales quota , remember to value the customer more than anything else.

Outside Sales 130

Outside Sales Pipeline Inside sales Cross-sell 130

Cerebral Selling

JANUARY 23, 2023

In sales, customer objections are a fact of life. But running into the same objections time and time again can make selling feel more like Groundhog Day, especially when you know they’re coming! That’s why we have a 96 percent customer retention rate.” Here are three powerful ways to use inoculation in your sales motion.

Objection handling 201

Objection handling Cross-sell Price Up-sell 201

Salesforce

DECEMBER 14, 2023

Companies are now prioritizing first-party customer data in their marketing campaigns. First-party data advertising uses information collected directly from your company’s customers or users to personalize and target advertising efforts. This leads to customer trust, as well as compliance with privacy regulations.

SQL 72

SQL Cross-sell Campaign Trust 72

The 5% Institute

MAY 28, 2023

Imagine a ladder that leads customers towards your business, guiding them step by step to conversion and loyalty. This metaphorical ladder is known as the sales ladder, a strategic framework designed to optimize the customer journey and maximize sales. It maps the customer journey from initial awareness to conversion and beyond.

Strategize 52

Strategize Cross-sell Objectives and Key Results Referrals 52

ClickFunnels

DECEMBER 5, 2022

Want to make money online by selling someone else’s products? We believe that the most effective way to sell anything online is the Value Ladder sales funnel. You offer the potential customer your lead magnet in exchange for their email address. You offer the customer a more expensive and valuable product or service.

Niche 130

Niche Pitch Cross-sell A/B testing 130

The 5% Institute

JANUARY 15, 2024

Crafting engaging content and optimizing it for search engines ensures that your products or services are easily discoverable. Enhancing Product/Service Visibility Investing in compelling product descriptions and using high-quality visuals can capture the attention of potential customers.

Drivers/motivators 52

Drivers/motivators Repeat business Cross-sell Trust 52

Salesmate

DECEMBER 4, 2020

Customer experience is the heart of any business. The kind of support you provide to your customers is as important as your services. Hence, every business needs a helping hand that makes sure they provide the best experience to their customers and create a repeatable cycle of customer satisfaction.

CRM 52

CRM Service Finance Customer Relationship Management 52

The 5% Institute

JUNE 19, 2023

To thrive and grow, businesses need to adopt effective sales strategies that not only attract new customers but also retain existing ones. Understanding Sales Farming Sales farming is a proactive approach to sales that focuses on nurturing and cultivating customer relationships over the long term.

Cross-sell 52

Cross-sell Technique Sales Trust 52

The 5% Institute

AUGUST 15, 2023

Strategic Account Management (SAM) is a powerful approach that goes beyond conventional sales tactics, focusing on creating value, fostering trust, and driving mutual growth between businesses and their most valuable clients. This customized approach demonstrates a commitment to their success. What Is Strategic Account Management?

Account management 52

Account management Strategize Objectives and Key Results Cross-sell 52