Hubspot

SEPTEMBER 6, 2022

According to HubSpot’s 2022 Sales Strategy Report , the third most popular goal for sales professionals in 2022 is prioritizing relationships with existing customers over new ones, and they’ll do so through upselling and cross-selling. How are reps cross-selling? How are reps down-selling?

Cross-sell 63

Cross-sell Sell Referrals Promote 63

The 5% Institute

OCTOBER 6, 2019

Cross selling is when you offer a complimentary or paid product or service to your clients, when they buy one of your other products and services. So how can you effectively implement cross selling as a part of your sales strategy, and what is the difference between cross selling and up selling?

Cross-sell 98

Cross-sell Sell Real Estate Referrals 98

Salesforce

JULY 13, 2021

Customer service automation is key to efficiency in the contact center. Real customer service automation improvement ensures an automated workflow that people use, and that achieves the time, efficiency, and customer experience improvements you set out to address. And if it’s not, what can you do about it?

Service 97

Service Process Customers Cross-sell 97

Salesforce

FEBRUARY 7, 2022

Some scenarios can make it difficult to deliver exceptional customer satisfaction. If a customer lacks internet access, or if they accidentally order the wrong item, this often prompts frustration, panic, and a call to customer support. Even better: OOBO often results in opportunities to cross- and upsell.

Service 97

Service Cross-sell Customers Drivers/motivators 97

SalesBlog!

JULY 4, 2022

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” Do you currently have safeguards in place so that poor customer service never happens? Check out these customer service facts: 1.)

Service 52

Service Sell Customers Drivers/motivators 52

Salesmate

MAY 5, 2020

Sales and customer service were once considered completely different areas of business – divided into two different departments, each having different goals, objectives, and strategies. Traditionally, sales teams would bring in new customers, while customer service teams were expected to take care of them.

Service 110

Service Customers Cross-sell Repeat business 110

Openview

SEPTEMBER 17, 2018

A CEB Gartner study completely contradicts what has been conventional wisdom in SaaS, that strong customer service is a critical part of a sales team’s ability to not just retain clients but grow and accelerate account revenue. Customer improvement is essentially a quasi-business consultant role.

Cross-sell 76

Cross-sell Sell Account management Sales 76

Martech

SEPTEMBER 11, 2023

Organizations that want happier customers should look holistically at the entire customer journey. Marketers need the big picture when it comes to customer experiences. That’s because all the individual actions that customers take are now seen in context within the entire journey. asked de Quintanilha.

Customers 140

Customers Cross-sell B2B Service 140

Salesforce

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less?

Service 52

Service Customers CRM Technology 52

Martech

FEBRUARY 19, 2024

Customer segmentation: Utilize data analytics to segment customers based on demographics, behavior, and preferences. This helps in targeting specific customer groups with personalized marketing campaigns and offers. Customer lifetime value (CLV): Analyze data to understand the value of each customer over their lifetime.

Customers 91

Customers Cross-sell Campaign Lead generation 91

Salesforce

JUNE 8, 2022

Field service safety can drive revenue, while preventing injuries during on-site visits. According to the Occupational Safety and Health Administration (OSHA) , companies that prioritize safety build trust with customers. As a field service leader, safety is No. This can boost customer satisfaction scores.

Service 98

Service Cross-sell Appointment Electricity 98

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. After two bad experiences, 76% of customers are gone.

Service 52

Service Product Customers E-commerce 52

Salesforce

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. You get to interact with customers and solve their problems. In fact, you may be the only person from your employer that a customer ever sees. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

Service 52

Service Appointment Networking Consult 52

Heinz Marketing

MAY 20, 2022

While the idea of customer success as a profit center is not new, it is regaining momentum and overtaking new logo acquisition as the main strategy for B2B revenue growth. Our clientele often come to us for help gaining new customers. Customer Marketing. Customer Marketing. Customer Success. Account Management.

Cross-sell 107

Cross-sell Customers Growth Contract 107

Martech

OCTOBER 19, 2022

Data-driven marketing has had a transformational shift not only in how we engage with our customers but, even more importantly, in how we target new prospective customers. With little overall regulation, all types of data are at our fingertips to build cross-channel campaigns that can feel tailor-made for the user.

Customers 133

Customers Cross-sell Retail Prospecting 133

Salesmate

DECEMBER 4, 2020

Customer experience is the heart of any business. The kind of support you provide to your customers is as important as your services. Hence, every business needs a helping hand that makes sure they provide the best experience to their customers and create a repeatable cycle of customer satisfaction.

CRM 128

CRM Service Finance Customer Relationship Management 128

Heinz Marketing

JUNE 30, 2023

By Karla Sanders , Engagement Manager at Heinz Marketing In the ever-evolving landscape of B2B business, customer-led growth has emerged as a powerful approach to drive sustainable success. To truly understand the significance of metrics in B2B customer-led growth, let’s consider an example.

B2B 102

B2B Growth Customers Cross-sell 102

Martech

MARCH 1, 2024

Customer retention is becoming more of a priority for B2B marketers lately. As buying shifts online and marketing takes on some traditional sales roles, retaining existing customers is essential for driving growth and profits. Sagefrog’s 2023 report , amazingly, listed customer retention as B2B marketers’ number two priority. (It

B2B 120

B2B Cross-sell Pharmaceutical Account management 120

Martech

MARCH 4, 2024

Prompt What are the top five metrics to track with a customer journey orchestration tool? Conversion Rate: This metric measures the percentage of customers who complete a desired action or goal, such as making a purchase or signing up for a newsletter. By addressing these issues, businesses can improve customer retention and loyalty.

Customers 91

Customers Objectives and Key Results Manufacturing CRM 91

Martech

APRIL 24, 2023

Still, while the initial buying experience was painless, the service and delivery itself were a disaster, ensuring that the next round of car buying would be much different. This story is similar to what many B2B buyers go through, highlighting a key element in customer retention.

B2B 99

B2B Customers Cross-sell Clients 99

Martech

FEBRUARY 14, 2023

It is if your products and services are better than anyone else’s for the price. Lovable brands embrace customers even when they aren’t in the mood or the market to buy. In dozens of ways, these brands show they appreciate shoppers for more than their lifetime customer value.

Customers 128

Customers Retail Cross-sell Campaign 128

Highspot

JULY 2, 2021

Over the last year, many companies pivoted to focus on nurturing existing customers, making it more important than ever to enable your post-sales teams, from customer success to services. An organization’s products and services are constantly evolving. And this should be transparent to the customer.”

Customers 98

Customers Cross-sell Up-sell Service 98

Salesforce

DECEMBER 12, 2023

A bad experience is one of the top reasons a customer will leave a brand , and younger generations are increasingly likely to abandon ship for this very reason. That’s why fostering a customer-obsessed culture can improve an organization’s health and longevity. What you’ll learn: What is a customer-obsessed culture?

Teamwork 59

Teamwork Customers Cross-sell Strategic planning 59

Partners in Excellence

JANUARY 29, 2015

First, apologies to Geoffrey Moore and his seminal book Crossing The Chasm. Several of my recent posts have stimulated discussions about the chasm between our Selling Process and our s’ Buying Processes. We try to design the process by answering the question “How should we sell?”

Cross-sell 94

Cross-sell Process Sell Education 94

Miller Heiman Group

APRIL 28, 2020

Two decades ago, customer interactions were all business. Providing good service was sufficient to keep customers loyal and maintain buying relationships. Businesses all but ignored the occasional upset customer. Emotional Connections Are a Customer Experience Best Practice. Get the Study. Here’s what we learned.

Customers 103

Customers Cross-sell Service Technique 103

Veloxy

APRIL 28, 2021

A sales rep is only as good as the time they spend selling. Let Sales AI take care of all non-selling activities so your reps can focus on revenue generation. Artificial intelligence in sales can increase selling hours by not only automating tasks, but also improving daily productivity and analyzing habits.

Cross-sell 289

Cross-sell Sales Quota Pitch 289

Sales Hacker

AUGUST 24, 2021

In this episode of the Sales Hacker podcast, we’re thrilled to welcome Jean Ayoub , the Secretary-General and CEO at International Social Service (ISS). The ISS is a nonprofit organization that specializes in complex cross-border case management to protect migrant children. powered by Sounder. This week’s guest is Jean Ayoub.

Service 93

Service Cross-sell Finance Consult 93

SaaStr

FEBRUARY 17, 2023

While the allure of customer acquisition can pull a founder’s attention, it’s equally important to dedicate resources to fighting churn and expanding revenue from existing customers. Churn vs. Expansion: Where to Start As many startup founders know, in the beginning, acquiring customers is key to getting off the ground.

Cross-sell 80

Cross-sell Customers Relationship Management Up-sell 80

Veloxy

NOVEMBER 30, 2023

This includes having up-to-date info about what they’re selling and being equipped with technology that aids their sales pitches. Field Sales vs. Digital Sales Enablement The primary difference lies in the sales environment and customer interactions. This direct interaction allows for a deeper understanding of customer needs.

Objectives and Key Results 279

Objectives and Key Results Territory Inside sales Cross-sell 279

Martech

JANUARY 8, 2024

Prompt Can you outline a CDP use case that targets lapsed customers? Answer A use case that targets lapsed customers with a customer data platform (CDP) can be outlined as follows: 1. Refining the summary: Identify the criteria for defining a lapsed customer (e.g., How long should the test run? Please keep answers simple.

Customers 68

Customers Click Through Rate Objectives and Key Results A/B testing 68

Martech

FEBRUARY 1, 2022

Moving is always a slog, but I’ve done it so often that I can do it on autopilot: Throw this out, pack that, sell what’s too good to pitch but not needed in the new place. But this time, I’m seeing companies moving to new email service providers (ESPs). Develop a custom migration plan. Fast-forward to today.

Service 93

Service Assembly Line Cross-sell Follow-up 93

Martech

MAY 10, 2022

Customers are more connected than ever digitally. Through trust, a new Salesforce State of the Connected Customer report suggests. Customers are willing to trust brands, and there are certain issues that are key to that. Trusting customers. And this is where the study shows a raising of the bar for customer demands.

Trust 90

Trust Customers Cross-sell Service 90

Martech

JULY 22, 2022

Understanding your current business processes, knowing how to measure success, and being able to identify where you are looking for improvements, are all critical pieces of the customer journey orchestration (CJO) tool decision-making process. A better relationship with your customer. The benefits of using CJO tools. Increased revenue.

Customers 88

Customers Cross-sell Service Education 88

Salesforce

OCTOBER 18, 2023

You can’t sell something to someone you don’t know exists yet, and they can’t buy anything from a company they’ve never heard of. Demand generation marketing (or “demand gen,” for short) means finding, learning about, and winning over potential customers. Those customers also expect more and more from brands.

Objectives and Key Results 111

Objectives and Key Results Customers Drivers/motivators Lead generation 111

ClickFunnels

AUGUST 1, 2022

We believe that the most effective way to sell anything online is the Value Ladder sales funnel. You offer the potential customer your lead magnet in exchange for their email address. You offer the potential customer your lead magnet in exchange for their email address. How will it make the potential customer’s life better?

Cross-sell 130

Cross-sell Pitch Sales Niche 130

Veloxy

MARCH 15, 2023

It is a comprehensive approach that helps organizations increase their revenue growth by aligning their sales, marketing, and customer success efforts with their business objectives. This results in higher customer satisfaction, increased customer loyalty, and improved customer retention.

Cross-sell 246

Cross-sell Objectives and Key Results Growth Teamwork 246

Salesforce

MAY 5, 2022

How often do your customers call and struggle to describe their issues? A long and frustrating call often ends with the agent scheduling a service appointment. It brings agents into customers’ homes virtually, removing the visual gap and ending their frustration faster. They can “bring the product to the customer” visually.

Appointment 97

Appointment Customers Cross-sell Retail 97