Sales Pop!

SEPTEMBER 28, 2021

Voice assistants (Amazon Echo, Alexa, Alice, Google Home), thanks to their upgradable functionality, are becoming personal shopping assistants: from finding a product in online stores to buying it with voice control. Platforms like Webfx provide voice search optimization services, which are relatively popular.

Retail 52

Retail Growth X-functional Cross-sell 52

PandaDoc

OCTOBER 3, 2023

Do you feel like your selling job is becoming harder and harder over time? As the same State of Sales 5th edition claims, salespeople, on average, sell only 28% of their working hours. So hurry up and learn how to stop wasting your time on inefficient routines and redirect your efforts to selling!

Process 52

Process Objectives and Key Results X-functional Sales 52

Hubspot

APRIL 4, 2023

It's also when you really need to sell yourself and your skills. I do this by using data and analytics to learn more about customer behavior and preferences. I think it presents a huge opportunity to optimize marketing campaigns — especially with customer segmentation and targeting. Why are you the best person for this position?

Consult 73

Consult Objectives and Key Results X-functional Construction 73

Hubspot

OCTOBER 16, 2017

That is to say, if you want your salespeople to do X, reward them financially for doing X. If you want them to stop selling to poor fit customers, institute a clawback so they lose their commission if the customer churns or returns the product within a set window of time. Increase percentage of repeat customers.

Commission 92

Commission Quota X-functional Non-Profits 92

Hubspot

OCTOBER 23, 2017

Either they’re a good fit for your product or service and you can move forward with the relationship, or it’s time to part ways. Do you sell to their industry? A qualification framework is essentially a rubric that salespeople can use to determine whether a prospect is likely to become a successful customer. What Is BANT?

Sales 101

Sales X-functional Contact Prospecting 101

SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Gillian Heltai | SVP of Client Services @ Talkdesk. At Talkdesk, we have achieved really amazing customer retention, net retention, advocacy, loyalty. Join us at SaaStr Annual 2020.

X-functional 58

X-functional Engineering Clients Start-ups 58

SaaStr

FEBRUARY 4, 2020

So I spent five years in nonprofits and public service and 15 years at American Express and Google and the last four years have been at Gusto. We have 1,000 employees across three locations, San Francisco, Denver, and New York, and everything in the past four years has grown by more than 10 X. Our customers, our employees, our revenue.

Drivers/motivators 75

Drivers/motivators X-functional Trust Cross-sell 75

SaaStr

AUGUST 7, 2020

There’s a lot of services. There’s heavy services, at least 30 to 45% versus best-in-class that want to be less than 10%.” ” Matt Garratt: But then when you start to grow and you start to get these customers, you see some really nice benefits. We have over 1100 customers across the globe.

Price 61

Price Retail X-functional Healthcare 61

Heinz Marketing

JULY 13, 2020

Companies are really realizing they have to do more than just give lip service to referrals, to say to their sales team, “I’ll just go ask for referrals.” But if social selling really was a be all end all, this is when it would prove itself. And how has your answer changed or evolved over time?

Pipeline 80

Pipeline Referrals Cold Call Sales 80

SaaStr

JULY 17, 2020

And so obviously the people that need consumers to spend money for their revenue and then their contribution margin just had no shot of selling things. Keith Rabois: There is in another tale two cities is most of the people that were most affected by the March and April shutdowns were not the people that buy and sell houses.

E-commerce 74

E-commerce Retail Real Estate Growth 74

Lead Fuze

JULY 6, 2023

Pinpointing customers’ issues is an essential move in boosting your product or service, increasing customer gratification, and eventually aiding the development of your company. In this blog post, we will delve deep into various strategies on how to identify customer pain points effectively.

Customers 52

Customers Clients Lead generation X-functional 52

Lead Fuze

JULY 1, 2023

Finally, you’ll gain insights on cross-checking territory assignments, compensation incentive programs, capacity staffing and understanding different types of quotes serving different functions. Instead, customize goals based on each rep’s unique capabilities for more realistic and achievable targets.

Quota 52

Quota Growth Territory Commission 52

SalesHandy

JUNE 29, 2021

Selling products or services to businesses and professionals can be tough. Which is unlike selling to consumers, who have common needs and wants. The right B2B sales strategy optimizes your sales process around a few key principles, all of which allow you to make the most out of B2B selling efforts. What is B2B Sales?

B2B 98

B2B Cross-sell X-functional Follow-up 98

Salesforce

JANUARY 31, 2024

Tech sales refers to selling technology as a product or service. Tech sellers typically offer technological solutions to customers’ problems in the form of software, hardware, or information technology (IT) services. In tech sales, you will be expected to: • Prospect for new customers.

Networking 59

Networking B2C Cross-sell Negotiate 59

ConversionXL

FEBRUARY 26, 2014

Not just relevance in the sense of improving Quality Score or Ad Rank, but improving the relevance of your search marketing keywords and ads to your potential customers. A tax services center could focus on “ prepare 2013 taxes” now, but in September might focus on 3 rd quarter filing services for freelancers.

Territory 111

Territory CTR Campaign Objectives and Key Results 111

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. If you were very focused on financial services in 2008, you were in a lot of trouble. You have PE platform roll-ups.

Strategize 59

Strategize Quota Non-Profits Price 59

SaaStr

JULY 15, 2020

And so obviously the people that need consumers to spend money for their revenue and then their contribution margin just had no shot of selling things, look at model T-shirts or something. People are buying and selling houses. The company was doing phenomenally well and our customers were doing phenomenally well before March hit.

X-functional 63

X-functional E-commerce Growth Retail 63

PandaDoc

APRIL 12, 2022

Customer success metrics are the bread and butter of the SaaS industry, especially when it comes to business operations. In many cases, all aspects of the business — from product expansion to feature development — revolve around customer metrics and feedback. 7 customer success metrics for SaaS. Customer Effort Score (CES).

Customers 52

Customers X-functional Promote Price 52

Sales Hacker

MARCH 2, 2020

The New Solution Selling. The Little Red Book of Selling. Unbreakable Laws of Selling. The New Strategic Selling. Agile Selling. Spin Selling. Insight Selling. Spear Selling. The Psychology of Selling. Buyer-Centered Selling. Integrity Selling for the 21st Century.

Sales 141

Sales Objectives and Key Results Technique Non-Profits 141

Hubspot

JUNE 22, 2022

Individual customers, employees, legal partners, other corporations, and a variety of other parties all sway how an organization plans and executes its overall business strategy. Customer Relationships. Without satisfied customers, you can't generate sustainable revenue, and you sell yourself short by losing out on referrals.

Legal 75

Legal Relationship building X-functional Contact 75

Hubspot

AUGUST 8, 2019

Percentage of revenue from existing customers (cross-selling, upselling, repeat orders, expanded contracts, etc.). Average lifetime value (LTV) of user or customer. Cost of selling as a percentage of revenue generated. Customer acquisition cost (CAC). Retention rate of partner customers.

X-functional 96

X-functional Quota Cross-sell Contract 96

Highspot

MAY 20, 2022

A good sales playbook should tell reps specifically what to know, say, show, and do for any given customer scenario. A sales play refers to a set of best practices designed for a specific customer scenario. What value does this new product provide to the customer? What new content exists for a rep to send the customer?

Territory 52

Territory X-functional Cross-sell Sales 52

SaaStr

APRIL 24, 2020

For vendors going through that digital transformation with their customers, what is the right tone to adopt that is both empathetic and achieves business objectives? They have almost 2,500 customers in segments both struggling (fashion, luxury), and growing (electronics, etc.). 328: Romain Lapeyre is CEO of Gorgias.

X-functional 88

X-functional Strategize Retail Technology 88

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. You can see the full video here , and read the podcast transcript below.

Retail 82

Retail Start-ups Drivers/motivators Up-sell 82

SaaStr

FEBRUARY 15, 2019

How does Mark view the sale of professional services with this in mind? Amanda Kleha , Chief Customer Officer @ Figma: What were Amanda’s biggest learnings from running the Zendesk pricing playbook? You know, how to find a way to upsell and cross-sell into their installed base. You’ll find many different things.

Price 44

Price Cross-sell X-functional Up-sell 44

PandaDoc

MARCH 7, 2023

It’s a structure of steps that help lead a customer further down the funnel in the most streamlined way possible. This visual aid gives every member of your sales team a big-picture view of the entire selling process. Links or arrows can guide each team member on what to do next, depending on how the customer is responding.

Process 52

Process Objectives and Key Results Pitch Legal 52

Veloxy

SEPTEMBER 28, 2021

You spend 13 hours a week sending 180 emails to prospects, leads, and customers, and all you can drum up is 2 responses. You’re competing for space in the inbox of your prospects, leads, and customers. Just be sure you print and bookmark this blog post so you can take it with you wherever you go, wherever you sell.

Objectives and Key Results 204

Objectives and Key Results Prospecting Contact Campaign 204

ConversionXL

JULY 20, 2019

They also found that customer lifetime value (CLV) of email users is an impressive 12% above average. These product category prompts help deliver a more customized shopping experience (i.e. Transactional emails are based on visitor/customer behavior. However, the opportunity to up-sell and cross-sell has been lost completely.

Conversion 90

Conversion Promote X-functional Start-ups 90

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. Greenhouse followed a similar path to Talkdesk and should cross $10 million ARR later this year, up from almost nothing at the start of the year.

Price 97

Price Start-ups Up-sell X-functional 97

Sales Hacker

APRIL 14, 2020

She helps growth-oriented B2B, SaaS companies design, implement, and optimize their data strategies, business processes and existing tool stacks to support their customers. Reps working from home need to be willing to converse without selling. Today, Jessica helps companies find ways they can optimize their current business processes.

Contract 70

Contract CRM Consult Cross-sell 70

ConversionXL

JUNE 26, 2017

Websites selling different things are different and even if they sell the same products, their target audience might be different. Organize growth into a cross-functional team. If you don’t know your customer well, 99% of your assumptions are wrong. So how to target a customer in this world?

UX 85

UX Cross-sell A/B testing Government 85

Heinz Marketing

JANUARY 25, 2021

I ask Jason why is this function so interesting? I mean, why is that function so interesting to you? And you mentioned that you really wanted to get some at bats and you really wanted to help provide value to what we were doing for our customers. How can you introduce us to your customers, to your clients, to your network?”

Pipeline 83

Pipeline Sales X-functional B2B 83

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. I was on the product team and saw this opportunity for us to work more cross functionally across the company and focus heavily on retention and monetization. Want to see more content like this?

Price 40

Price X-functional Cross-sell Growth 40

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. After two bad experiences, 76% of customers are gone.

Service 52

Service Product Customers E-commerce 52

ConversionXL

APRIL 3, 2018

Amazon built its growth on top of these 4 pillars: Customer Centricity. The most important single thing is to focus obsessively on the customer” – Jeff Bezos. They may believe “the customer is always right” but how do they act? Aligning customers & business objectives. The power is in how customer data is used.

A/B testing 106

A/B testing Objectives and Key Results Growth X-functional 106

SaaStr

MARCH 12, 2019

Awesome revenue growth on the X axis, awesome revenue retention on the Y. And so I just want to throw in a framework around product market fit measured by customer value creation, then go to market fit measured by economics, then we scale fast. So first off, I’m saying we start with customer success. That’s easy.

Growth 84

Growth Cross-sell Contract X-functional 84

ConversionXL

DECEMBER 30, 2015

They also found that customer lifetime value (CLV) of customers acquired via email is an impressive 12% higher than the average. These product category prompts help deliver a more customized shopping experience (i.e. Transactional emails are based on visitor / customer behavior. Bad Example: Saxx. Transactional Emails.

Conversion 88

Conversion Promote X-functional E-commerce 88