SaaStr

NOVEMBER 13, 2024

So the latest SaaS leader to cross $1B ARR is Klaviyo. 80% of Top 50 Customers Using their SMS Product Cross-selling is working well for Klaviyo and key to maintaining growth. #8. But SMBs in the middle have become more cost and price-sensitive. #10. It was the only SaaS IPO on 2023. The only one! SMB Weaker.

Cross-sell 120

Cross-sell Growth Price Up-sell 120

SaaStr

MAY 2, 2025

That theyve already tried to sell us multiple times. And so the CROs top ideas are (1) raise prices and (2) monetize the base as aggressively as possible. Back in the day, we were the first app on Salesforce AppExchange to cross 1,000 5 star reviews. We finally did, and it turned out, the agenda was just Yet Another Upsell.

Customers 70

Customers Cross-sell Referrals Growth 70

SaaStr

APRIL 30, 2025

Churn and Expansion : For existing customers, analyze churn rates, upsell/cross-sell performance, and NRR (Net Revenue Retention). This includes contracts, pricing approvals, and any legal requirements. If so, why? Metrics like time spent in each stage and reasons for lost deals can provide clarity.

Cross-sell 74

Cross-sell Pipeline Legal Contract 74

Heinz Marketing

JUNE 25, 2025

Key ones include: Net Revenue Retention (NRR) Expansion Revenue (upsell/cross-sell) Customer Lifetime Value (CLV) Advocacy Rate (reviews, referrals, testimonials) Product adoption/usage Time-to-value (TTV) 2. What are key metrics for measuring CLG success? CLG metrics focus on post-sale impact.

B2B 88

B2B Cross-sell Referrals Drivers/motivators 88

Sales Hacker

DECEMBER 17, 2024

They’re signing the renewals, the cross-sell, up-sell. I remember one year, the Super Bowl was perennially the biggest day of the year because you’d get more traffic, so you’d sell more ads. And how do you now think about sort of closing that gap between the user and the buyer? and the expectations?

GTM 101

GTM Engineering Electricity X-functional 101

PandaDoc

OCTOBER 15, 2024

Pricing and discount management: establish, change, and track pricing and discounts in with one tool Contract generation and management: Use a pre-built template to generate proposals and contracts faster, while easily seeing their statuses. Approval management: set the order for document approvals before it’s moved to the next step.

Legal 52

Legal Contract Cross-sell Finance 52

SaaStr

NOVEMBER 17, 2024

So the other day on Workshop Wednesday Andy Wilson, founder CEO of Logikull , and I did a deep dive on what it’s really like selling your company to Private Equity for almost $300,000,000! Andy had to completely reboot the team to reignite growth, pushing past $30m+ ARR by 2023 and selling to a top private equity firm.

Legal 117

Legal Cross-sell Negotiate Growth 117

Highspot

FEBRUARY 20, 2025

Product training is a structured learning process that helps team members understand, communicate, and sell a product. According to Gartner, 77% of B2B buyers say their most recent purchase felt “very complex or difficult,” highlighting the importance of thorough product knowledge for anyone selling or supporting a solution.

Product 52

Product GTM Objectives and Key Results Cross-sell 52

Highspot

JANUARY 23, 2025

In other words, hard skills guide what sales reps sell, and soft skills determine how they sell to prospects. All of these consultative selling factors contribute to stronger client relationships. Negotiation skills Sales negotiation includes pricing and finding mutually beneficial terms using your trusted relationship.

Objectives and Key Results 52

Objectives and Key Results Negotiate Cross-sell Technique 52

Martech

JUNE 11, 2025

It drove a short-term spike in sales, yet it stole full-price sales from the future and hindered a genuine connection or understanding of the customer’s long-term needs. When we focus on how people want to buy rather than just what we have to sell, we drive more meaningful MQLs. This approach is expensive and unsustainable.

Pipeline 114

Pipeline B2B Cross-sell Education 114

Salesforce

SEPTEMBER 10, 2024

With AI and data analytics, agents can enhance customer satisfaction while contributing to sales through personalized recommendations, upselling, and cross-selling. That’s especially true as many consumers are making decisions based on price, and most retailers are pushing price increases back on brands.

Service 69

Service Customers Cross-sell Contact 69

Salesforce

JUNE 17, 2025

Onboard fast, sell faster See how Sales Cloud speeds up the sales cycle with data and AI, making you more efficient at every step. Select a category like Pricing, Challenge, or Objection to see topline insights, or search by keyword for specific topics. This is just the tip of the productivity iceberg.

Sell 83

Sell Territory E-commerce Sales 83

Salesforce

NOVEMBER 25, 2024

This included Agentforce Campaigns , sending multichannel journeys with email and SMS, and advanced personalization features like Cross-Object Merge fields. Agentforce, Cross-Object Merge Fields, and SMS require Data Cloud as a prerequisite. Cross-Object Merge Fields. If you want to send SMS messages, you’ll need SMS credits.

Cross-sell 64

Cross-sell Customers Territory Campaign 64

SaaStr

FEBRUARY 7, 2025

In the latest episode of SaaStr’s CRO Confidential Series, our host Sam Blond sits down with Ron Gabrisko, CRO of Databricks , to unpack the journey from $1M in ARR to crossing $3B ARR at the end of January 2025. These early conversations helped shape Databricks product, pricing, and go-to-market strategy. Talk to users.

Technical Sales 70

Technical Sales Inside sales Cross-sell Account management 70

SaaStr

DECEMBER 8, 2024

Has Quitting Culture Now Crossed Into Founder CEOs? #3. How to Leverage Pricing and Packaging to Drive Revenue with Miro, Loom, OpenAI, and Splunk #4. What It Really Takes to Sell To Developers and Engineers with CRO @ Komodor #5. Top Posts: #1. Should We Still Do 1-on-1s? 93% of You Say Yes #2. Webinars Almost Always Work.

Cross-sell 113

Cross-sell Price Engineering Sell 113

Highspot

NOVEMBER 24, 2024

It’s typically a cross-functional initiative between sales and marketing. At its core, sales training teaches sales reps how to sell, imparting essential skills and techniques for engaging customers. On the flip side, sales enablement provides the tools to sell better. What Does Sales Enablement Training Include?

Pitch 52

Pitch Sales Technique Cross-sell 52

PandaDoc

MAY 12, 2025

Selling additional products or services usually sounds like a good thing, but thats only true when every extra sale contributes to your overall bottom line. Marginal revenue can help by showing exactly how much additional income your business brings in from selling one more unit. That price reduction applies to all units sold.

Price 52

Price Manufacturing Cross-sell Up-sell 52

Hubspot

JULY 22, 2024

There‘s no point in selling yourself as a provider if your prospect hasn’t decided on a type of solution yet. After the Meeting: Limited Time Offer Email This template works well when time is of the essence and you‘ve dotted your i’s and crossed your t's on qualifying the prospect.

Clients 78

Clients Referrals Prospecting Sales 78

SaaStr

NOVEMBER 6, 2024

Yes, Atlassian’s roots are selling to developers. Seat Expansion Driving Growth, Along with Cross-Sell of New Products Long live per-seat models and pricing! A Big AI Push, But Being Very Conservative on Consumption Pricing For now, Atlassian is sticking mainly to per-seat pricing.

Cross-sell 116

Cross-sell Price Growth Up-sell 116

Salesforce

JULY 3, 2025

Here are just a few benefits, and the more you grow, the more these do too Saves you time: Automation takes over time-consuming admin tasks, so your team can focus on selling. Whether it’s tracking deal progress, managing customer support, or collaborating , your CRM crosses over every team, helping you stay together.

Technique 52

Technique CRM E-commerce Click Through Rate 52

Martech

JULY 17, 2025

A brand investment that moves pricing power for four years isn’t an expense — it’s an asset. Cross-platform digital and TV distribution. The hidden accounting insight Let’s start with one overlooked but transformative insight: Time lag is the accounting backbone of capitalization and amortization.

GTM 56

GTM B2C Finance Government 56

PandaDoc

MARCH 25, 2025

If youre selling a cup of coffee, the options are relatively simple. You choose a price based on size, add any extras, and send your customers on their way. You need to evaluate pricing, implementation, features, integrations, and ongoing support. Identifying upsell and cross-sell opportunities to drive continued revenue growth.

Objectives and Key Results 52

Objectives and Key Results Contract Legal Sales 52

Salesforce

APRIL 2, 2025

These insights offer an opportunity for sales teams to tailor their outreach and identify upsell and cross-sell opportunities. Create an easy path to expansion through tiered pricing or premium features. Subscription-based pricing: A set monthly or annual fee for accessing the product or service.

Product 86

Product Territory Sales Price 86

Sales Hacker

MAY 7, 2025

The importance of cross-functional stream teams for accelerating GTM initiatives. Youll learn everything you need to know from AI SDR use cases for inbound, use cases for outbound, the landscape putting a price on digital labor, and exactly how you can use AI SDR agents to transform your pipeline generation. The integration of that.

GTM 83

GTM Engineering Customers Cross-sell 83

Highspot

JUNE 19, 2025

Uncover new upsell and cross-sell opportunities Staying engaged with customers as their business evolves helps you understand their changing needs. Cross-Team Alignment Are sales, marketing, and support coordinating messages and data? Did you know? Content Relevance Is our content solving real problems for real people?

GTM 52

GTM Customers Cross-sell Contract 52

Sales Hacker

JANUARY 24, 2025

Too often, businesses treat these as separate domainsone focused on development, the other on selling. Pricing and packaging is the link between product and growth Pricing and packaging are more than just setting a pricethey help customers understand the value of your product, how they use it, and whether they stick with it long-term.

GTM 100

GTM Cross-sell Finance Price 100

SaaStr

APRIL 13, 2025

” Cross-selling generates $5M+ in new monthly revenue – Rippling’s cross-sell motion alone drives over $5 million in net new ARR each month before counting any new customer acquisitions. Seek pricing advantages : Structure offerings so customers save money by buying multiple products from you.

Cross-sell 62

Cross-sell Launch UX Up-sell 62

Sales Hacker

MAY 7, 2025

The importance of cross-functional stream teams for accelerating GTM initiatives. Youll learn everything you need to know from AI SDR use cases for inbound, use cases for outbound, the landscape putting a price on digital labor, and exactly how you can use AI SDR agents to transform your pipeline generation. The integration of that.

GTM 70

GTM Engineering Customers Cross-sell 70

RingDNA

MARCH 26, 2025

If you live for weekend trout fishing trips you might slip it in there, but not at the expense of describing the products or services you are selling. For example, say you sell commercial property insurance. SDRs & Sales Reps: LinkedIn is the perfect playground for social selling. Forget cold calling as your only tool.

Closing 62

Closing B2B Sell Referrals 62

Highspot

OCTOBER 14, 2024

If they spend more time on administrative tasks than selling, it’s a sign that responsibilities, technology, and processes may need a closer look. You might also notice that reps spend a lot of time on manual data entry, transferring information between systems rather than focusing on selling.

Teamwork 52

Teamwork Objectives and Key Results Cross-sell Follow-up 52

SaaStr

DECEMBER 4, 2024

Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. ” Pricing is also more than just the bottom-line price level. ” So, How Should You Price?

Price 113

Price Growth Objectives and Key Results Cross-sell 113

Highspot

JULY 9, 2025

Manufacturing sales teams face long deal cycles with cross-functional buying committees who have complex product requirements. Give your teams one place to find what they need Every sales rep spends way too much time searching for the most up-to-date tech specs, pricing, or region or industry-specific content.

Manufacturing 40

Manufacturing GTM Objectives and Key Results Sales 40

Sales Hacker

JULY 1, 2025

You need to make sure that you’re not crossing your wires. And, what that meant in practice was that teams that I think historically would’ve sat in silos actually were very sort of like [00:08:00] cross collaborative at ramp. Because now we’re talking a lot about signal based selling, you know, signals.

GTM 78

GTM Growth Sell X-functional 78

Salesforce

FEBRUARY 3, 2025

You’re not selling tools or closing contracts; you’re offering solutions and building partnerships. Account A business, customer, lead, or prospect a company engages with to sell products or services to. Business-to-business (B2B) A model in which businesses sell products or services directly to other businesses.

Objectives and Key Results 52

Objectives and Key Results Pipeline Cross-sell SQL 52

Salesforce

FEBRUARY 21, 2025

Enable businesses to sign up for service through a digital self-service portal that also allows B2B sellers to easily configure, price, and quote orders. Details about products, services, and pricing may be different in the catalogs used for your website, your mobile app, your contact center, your field service agents, and so on.

Contract 52

Contract Government Price Service 52

Sales Hacker

MARCH 25, 2025

Why traditional SaaS pricing models (like per-seat) dont work in the agent era. 25:15 Why legacy SaaS pricing models dont work for agentsand what comes next. I guess hindsight is 2020, but looking at apps and mobile, the pricing to me, at least just always kind of made sense. What are your thoughts on pricing?

GTM 67

GTM X-functional Start-ups Relationship building 67

Sales Hacker

JUNE 17, 2025

Dennis Lyandres: Okay, so Sophie Buonassisi: when it comes to cross vertical software and ai, [00:04:00] what are you really advising founders on today? And then they’re going to expend who they sell to, so what stakeholders they kind of sell to, and they’re gonna eventually kind of fork out of that workflow.

GTM 84

GTM Customers Construction X-functional 84