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The Tides of Change: Why Cruise Lines Can No Longer Afford to Wait on CRM

Sales Pop!

With the rise of sales enablement technologies and changing consumer behaviors, it’s no longer a question of if, but when, cruise lines will adopt Customer Relationship Management (CRM) solutions. As the cruise line industry continues to evolve, executives are facing increasing pressure to stay ahead of the competition.

CRM 243
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AI for Proactive SMB Service: Anticipating Needs Before They Arise

Salesforce

Around 73% of customers expect companies to understand their unique needs , and expectations are only growing. Small and medium businesses (SMBs) that use artificial intelligence (AI) for proactive customer service not only meet these expectations but also gain a competitive edge, fostering loyalty, and fueling growth.

Service 75
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Comic Con trivia, cat personalities and beyond: Empowering customer engagement

Martech

. “It’s a cool way to give everyone in the room a voice on which questions get asked rather than just the people who manage to run to the front first.” ” At New York Comic Con last year, DoorDash, the online food ordering service, sponsored the trivia feature, deployed during the popular cosplay championship.

Customers 113
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What Is an AI Agent For Small Business? 

Salesforce

Imagine having a digital partner that keeps your tasks on track, boosts your customer service, and makes daily operations smoother. Over 58% of SMBs already use AI to streamline their operations and deliver more personalized customer experiences. It manages customer inquiries, schedules meetings, and predicts sales trends.

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Service at Dreamforce: Your 5-Minute Guide to What’s in Store

Salesforce

Attention service and field service pros: are you ready for an epic experience? At Dreamforce 2023 , we’ll help you take your field and customer service strategy to the next level — with AI, customer data, and a unified customer relationship management (CRM) platform.

Service 98
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The Future of Travel Loyalty: How To Get Your Customer To Stick Around When Reward Point Balances Hit Zero

Salesforce

How can travel companies evolve from transactional programs to a loyalty strategy that brings them closer to their customer? To differentiate their loyalty programs, travel and hospitality companies need to leverage customer data to deliver experiences that are memorable, valuable, and customized to a member’s preferences.

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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. These solutions are designed to help sales and service agents communicate with customers more effectively. Customer segmentation. Automated data entry. Process scaling.

CRM 98