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Customer Service Is Overrated!

Partners in Excellence

I was reading an interesting discussion on customer loyalty at Focus.com. The responses focused on great customer service. It’s what most customers cite when questions about how they make buying decisions. Sometimes, I wonder if all of us, customers included are missing the point.

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“Why I Am So Interested In Selling,” Craig Jamieson

Partners in Excellence

I only pursue those opportunities where I have carefully identified where there is a match between my client’s needs and my services. The magic formula for me includes helping the customer to understand, and to set, realistic expectations. I have always felt that “closing” is highly overrated. Quite the contrary.

Sell 73
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How To Sell Anything – A Practical Guide To Better Sales

ClickFunnels

In this guide, we’re going to give you 7 practical steps to becoming a better salesperson — not for selling pens to people on the street, but for selling real products or services to a specific target market. The first chapter of Russell Brunson’s bestselling book, Traffic Secrets , is titled “Who is Your Dream Customer?”.

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Asking for the Order

Adaptive Business Services

Only then could the blood-letting, the mortal combat between seller and customer, begin. What if the customer says “no”? The close is overrated. . Generally my customer will instead ask me … “What do we need to do to get started?” The post Asking for the Order appeared first on Adaptive Business Services.

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The Invisible Salesperson

Adaptive Business Services

While techs never had any quotas, they were encouraged to sell time and material service, maintenance agreements, and supplies. Instead, they were perceived by customers as being …. The close is overrated anyway. Maybe it’s because I am a customer in addition to being a sales rep. At any rate … they always killed it.

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The Power of “No” in Selling

Adaptive Business Services

There is no perfect product or service and, when somebody tells me “No” , their credibility rises. . Not only does this make you human, it also gives you a valid reason to be back in front of this customer while demonstrating that you can follow up. The post The Power of “No” in Selling appeared first on Adaptive Business Services.

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Sales 101 – The Assumptive Close

Adaptive Business Services

I am a strong believer that closing is severely overrated. As the name would suggest, in its simplest form, you discuss your product or service in the context of the client having already purchased it. . What some might view as a test of wills between salesperson and customer (antagonists) instead becomes a conversation.

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