Spiro Technologies

MAY 19, 2022

Negotiating is an important skill for salespeople. That’s why every salesperson should learn how to negotiate, especially if they’re selling a product that doesn’t have fixed pricing. However, there comes a point in every negotiation when it’s time to throw in the towel.

Negotiate 105

Negotiate Gaming Up-sell Price 105

Hubspot

OCTOBER 3, 2022

When I first sat down with David Stafford , Dropbox's Head of Customer Solutions, to discuss BATNA, he admitted what I'd also been thinking. Plus, how you can leverage BATNA's key negotiation tactics to ensure your business and your customers are both benefitting from a deal. But I never knew it as BATNA.

Negotiate 67

Negotiate Customers Contract Non-Profits 67

SaaStr

JULY 10, 2021

Q: Dear SaaStr: Should I Publish My Pricing? Transparent pricing has many advantages: It makes the sales process simpler. And it places you app in pricing context with other apps. Do pricing right, and a number of customers who aren’t a great fit qualify themselves out. If you aren’t sure — then yes.

Price 113

Price Negotiate Prospecting Process 113

Partners in Excellence

JANUARY 20, 2022

He reported on pricing problems within the sales organization. I can’t recap the conversation, but here are some of the issues we discussed: Pricing is never established by sales It’s usually established by some combination of product management, finance, and sometimes strategy. But sales never establishes pricing!

Price 101

Price Finance Negotiate Sales 101

Sales Hacker

SEPTEMBER 11, 2019

Negotiating is one of the most important skills salespeople can develop, yet it’s often overlooked. Which is a real problem… Because after you’ve put effort and resources into researching and creating a solid pitch and proposal, it only makes sense to come to the table prepared to negotiate with the prospect.

Negotiate 111

Negotiate Closing Objectives and Key Results Objection handling 111

SaaStr

OCTOBER 27, 2022

How Much Can I Negotiate? Unfortunately, as a non-CEO, non-founder of an acquired start-up … you have almost no ability to really negotiate. Overall, your ability to negotiate in M&A in any context, in any job, is based on your ability to walk for something better, or just walk. So you can try a bit to negotiate.

Negotiate 89

Negotiate Legal Finance Price 89

Sales Hacker

DECEMBER 6, 2019

If you confuse objection handling and negotiating , you could be losing sales. . In this article, we’ll look at what objection handling and negotiating are (and what they aren’t). Then we’ll go in-depth to look at 5 techniques for handling objections and sales negotiation, so you always walk away with a win. Negotiation.

Objection handling 96

Objection handling Negotiate Drivers/motivators Technique 96

Women Sales Pros

MAY 17, 2019

By the time two parties to a negotiation are sitting across the table from each other, the negotiation may already be over. Ask questions before it’s time to negotiate. If you wait until the negotiation begins, you’re going to get answers that are intentionally limited. During the negotiation, people withhold information.

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Negotiate Contract Price Start-ups 131

SaaStr

AUGUST 25, 2023

Dear SaaStr: As An Employee, As an acquired employee, How Do I Negotiate My Compensation in an Acquisition? Unfortunately, as a non-CEO, non-founder of an acquired start-up … you have almost no ability to really negotiate. Non-critical product managers, customer support and success, etc. Not you individually.

Negotiate 53

Negotiate Legal Finance Contract 53

SaaStr

APRIL 8, 2020

In the last year we’ve been leveling up a lot of our systems at SaaStr, and as part of that, moving from a lot of self-service and simple products to more robust ones. Pressure tactics, exploding discounts, 48-hour trials that end on you, us-vs-them pricing, are all still alive and well. And price it that way. Without drama.

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Product Contract Construction Negotiate 130

Sales Coach Dew

MARCH 29, 2021

Learn to focus on clients who care about more than price. We don’t want to lose long-term relationships to a competitor who’s undercutting our prices. So, to keep our clients, we always need to win on pricing, right? Statistics show that 81% of customers are willing to pay more for a better experience.

Price 52

Price Sell Profit margin Appointment 52

The Lost Book of Sales

JANUARY 12, 2024

There’s a common critical stage in many sales processes that demands your attention and it's about addressing your customer's concerns lingering under the surface. This is something for you to consider before stepping into negotiating and finalizing your complex deal. Clarify and understand these issues.

Negotiate 111

Negotiate Objectives and Key Results Price Clients 111

Hubspot

JANUARY 26, 2021

Consistency is, well, consistent in a lot of fields, and pricing is no exception. Certain goods' and services' prices can be extremely resistant to change — they're prices that stick and are, naturally, referred to as sticky prices. Here's some insight as to why a company might embrace rigid pricing.

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Price Contract Construction Promote 73

Sales Hacker

FEBRUARY 26, 2019

Then, your prospect drops this on you: “We like you, but you need to do something about that price.”. What would you say that could help you win at this point in a negotiation? Excellent salespeople overcome their fear of saying no and use key negotiation phrases that protect margins and still get the deal done. The Nibble.

Negotiate 88

Negotiate Price Contract Non-Profits 88

Hubspot

SEPTEMBER 17, 2018

When a buyer and seller don’t align on price, you might guess the sale won’t go through. In the 1970s, researchers studied the effect of seller ability to deviate from list price. They suspected sellers with higher pricing authority would close better deals. Sellers setting a precedent for price concessions.

Price 85

Price Negotiate Commission Strategize 85

PandaDoc

APRIL 8, 2024

Their cross-functional expertise enables them to create proposals tailored to customers’ needs. A deal desk identifies upsell and cross-sell opportunities for existing customers by analyzing past deals and current contracts, and tracking renewal dates.

Negotiate 52

Negotiate Cross-sell Contract Legal 52

Force Management

DECEMBER 14, 2023

To expand market share, you'll need Productivity x Capacity to drive growth. For today, we'll set aside the capacity piece of the formula and dig into the actions leaders can take to boost productivity from channel partners. Uncover customer needs by executing an effective discovery session 2. What is our proof?

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Negotiate Education Market share Growth 137

Heinz Marketing

SEPTEMBER 1, 2023

By Maria Geokezas , Chief Operating Officer at Heinz Marketing When it comes to effective customer-led growth (CLG) strategies, most efforts focus on customer service and support. You know, the drill: be nice to your customers, sort out their issues quickly, and they stick around forever.

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Gaming Negotiate Technique Account management 99

Partners in Excellence

MARCH 26, 2024

Eventually, I was invited into customer meetings to answer questions, and occasionally, I presented the pricing models and assisted in negotiating pricing and deal structures. It was more than just making the numbers; it was getting everyone in the company to work together to ensure our customers were successful.

Sell 103

Sell Cross-sell Finance B2C 103

Hubspot

FEBRUARY 1, 2018

Like most skills, your ability to negotiate improves with practice. There’s a lot on the line during a negotiation with the buyer. Enter negotiation role play exercises. Once you’ve successfully negotiated in an extreme situation, you’ll be mentally and emotionally prepared for a straightforward one. The prospect.

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Negotiate Contract Technique Sales 95

Partners in Excellence

APRIL 13, 2014

Sales people seem to be obsessed with negotiation. They read books, they take all sorts of classes, they strategize “negotiation” sessions. Oddly, when I push on the negotiation issue, most negotiations that sales people focus on is about price. Our customer is indifferent to the solution.

Negotiate 95

Negotiate Price Represent Up-sell 95

Iannarino

JANUARY 9, 2022

Creating Too Little Value: There are still a lot of salespeople who believe that their primary outcome is selling their product or service. Any time spent in operations, accounting, or customer service is time stolen from sales. Failing to Negotiate: You don't always get to decide when and what you negotiate.

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Negotiate Intrinsic Clients Sales 164

Salesforce

SEPTEMBER 26, 2023

You’ve done your customer research, made prospecting calls, and connected with a potential buyer. Sail to close in record time Use our Sales Engagement tool to jump on hot leads fast with ready-to-go email templates, AI-generated customer insights, and recommendations for next deal actions. Maybe they’ve even agreed to watch a demo.

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Contract Negotiate Follow-up Contact 119

SaaStr

APRIL 5, 2024

A few things I’ve observed about human behavior, negotiation, and good and bad sales processes in SaaS: Customers that expect a discount really expect a discount. It’s easier to mark up the pricing a bit. The amount of energy it takes to stick to a “no discounts” policy once you pass transactional pricing is … high.

Commission 63

Commission Price Negotiate Gaming 63

Hubspot

DECEMBER 13, 2023

These are important to understand of course, but salespeople aren't always going to call just to pitch to a potential customer — the job encompasses so much more. Sales professionals not only convert prospects into buyers, they hold the power to negotiate, upsell, and even problem-solve after the initial purchase is made.

Objection handling 73

Objection handling Negotiate Cross-sell Contract 73

Closer's Coffee

JULY 18, 2019

“Let us never negotiate out of fear. But let us never fear to negotiate”. One of the things I have discovered during this portion of my life is that teaching kids how to advocate and negotiate for themselves is a key life lesson. It’s a given that if you are a parent you must learn to negotiate.

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Negotiate Drivers/motivators Sales Technique 58

Salesforce

JANUARY 8, 2024

You’ve heard the adage about salespeople telling a customer “Of course we can do that!” But back at the office, they’ll ask their delivery or product team in a panic, “We can do that, right?” Include any noteworthy assumptions or conditions associated with your product or service as well.

Contract 110

Contract Process Legal Real Estate 110

SaaStr

MARCH 12, 2024

Talent + Asset — Taking everything t o expand the business or some core piece of the product. Or integrate the features into an existing product, which is an acquisition of the product. 2 Talk to Product: D eals that go through M&A teams have an extremely low success rate — less than 1%. Let’s find out. #1

Negotiate 88

Negotiate Finance Launch Start-ups 88

SaaStr

MAY 16, 2019

A few things I’ve observed about human behavior, negotiation, and good and bad sales processes in SaaS: Customers that expect a discount really expect a discount. It’s easier to mark up the pricing a bit. The amount of energy it takes to stick to a “no discounts” policy once you pass transactional pricing is … high.

Negotiate 60

Negotiate Commission Price Gaming 60

Hubspot

APRIL 3, 2019

I know what you woke up thinking this morning: “ I sure could use a quick refresher on price elasticity. ” Understanding the price elasticity of your product/service and how it impacts your sales and business strategy is crucial to building a responsive, successful company. Price Elasticity of Demand. Head spinning?

Price 77

Price Cross-sell Negotiate Service 77

SaaStr

MARCH 30, 2023

Our commercial negotiators use the pricing insights from our database to then go and negotiate on our client’s behalf. They not only ensure that new contracts have preferable terms like contract length or auto-renewals but they also have the data points to negotiate for a lower price, proving guaranteed time and money savings.

Negotiate 82

Negotiate Contract Price Strategize 82

SaaStr

OCTOBER 3, 2023

The beauty to sales in SaaS is as sales professionals, for the most part, you aren’t selling a commodity or a fungible product. Yes, there sometimes is a bit of negotiation on price, but even that is usually within a standard range of discounting. This is why the best sales execs have real relationships with their customers.

Negotiate 106

Negotiate Price Prospecting Sell 106

Partners in Excellence

OCTOBER 5, 2015

There was a strong business case demonstrating tremendous improvements in productivity. In this case, the customer was growing faster than their ability to bring people on board supporting the growth. Bill’s solution enabled the customer to support their anticipated growth with their current workforce.

Price 92

Price Finance Negotiate Contract 92

PandaDoc

MARCH 29, 2024

Key takeaways A deal desk is a cross-functional team assembled to oversee opportunity qualification, solution and proposal development, and negotiation stages of a sales process. Negotiation : this stage gathers a deal desk, a sales team, and a client to agree upon mutual terms and conditions.

Process 52

Process Non-Profits Negotiate Legal 52

Highspot

JANUARY 18, 2024

Customers crave fast, clear, and hassle-free buying experiences. But with SNAP selling’s concise and customer-centric approach, you can enhance sales performance by reducing stress and focusing on needs. What Does a “Frazzled Customer” Look Like? Adapting to customer behavior is essential for successful sales.

Sell 52

Sell Real Estate Customers Healthcare 52

Salesforce

OCTOBER 10, 2023

A sales cycle is the collection of sequential stages sales reps follow when converting a prospect into a customer. The goal of a sales cycle is to ensure reps are uncovering customer needs and resources they can map to product solutions before ever making a pitch. For example, prospecting is a stage in the sales cycle.

Objectives and Key Results 110

Objectives and Key Results Negotiate Sales Technique 110

Salesmate

JULY 8, 2020

Successful entrepreneurs understand the importance of generating a continuous stream of leads and turning those leads into customers. The amount of time it takes to turn a lead into a customer will depend on the service you are offering, and the price of that service. This is how your business grows.

Pipeline 126

Pipeline Negotiate Contract Objectives and Key Results 126