SaaStr

JULY 11, 2023

Gorgias defined their top personas as customer service managers and directors of e-commerce. Objective Deal Stages Deal stages should be as objective as possible. Since everything here is defined and automated, it helps keep things moving and keeps things objective. Simplicity often yields the best results.

Objectives and Key Results 65

Objectives and Key Results E-commerce Quota Sales 65

Martech

OCTOBER 12, 2022

A good apology email can maintain customer trust in your brand and bring them back to convert. Trust can be lost as you might end up looking as if you’re just faking the injury, which customers don’t like. Transparency is key. Does it give customers a reason to click and to keep trusting your brand?

E-commerce 111

E-commerce Objectives and Key Results Campaign Launch 111

SaaStr

OCTOBER 30, 2021

Gorgias is the leading contact center for e-commerce and it’s been a fun one to track at SaaS, from 1,000 to 3,000 to now 7,000 customers. I had also worked in customer service and e-commerce in the past and knew this market was prime for disruption. 7 Tips to get 7,000 Customers.

Closing 104

Closing E-commerce Customers Quota 104

ConversionXL

NOVEMBER 4, 2015

Earlier this year, BrandShop released the results of the 2015 Digital Consumer Preferences Survey , which revealed in no uncertain terms that consumers want (and need) buying online directly from brands to be easier. Department of Commerce, online sales were up 15.4% You aren’t objective about your own site. from 2013 to 2014.

E-commerce 134

E-commerce Retail Objectives and Key Results Conversion 134

ConversionXL

OCTOBER 26, 2022

These figures highlight the fact that TikTok users are naturally engaged with social shopping, although it’s not an e-commerce platform. The New York Times named this urge to buy something the “TikTok Feta Effect,” after a viral recipe for baked feta pasta resulted in the cheese selling out nationwide in the U.S. via TikTok ].

Customers 115

Customers Entertainment E-commerce Objectives and Key Results 115

ConversionXL

JULY 21, 2022

Get them wrong, and you risk damaging brand perception and trust. As McKinsey research notes: “Given the choice of in-person, remote, and e-commerce channels, purchasers have shown they want them all.”. This makes the right data harder to locate, resulting in poor conversion rates that affect revenues and dampen company culture.

Customers 118

Customers Non-Profits E-commerce Objectives and Key Results 118

PandaDoc

OCTOBER 3, 2023

There are significant reasons why today’s fast-changing sales environment is making your job more difficult, including skyrocketing buyer expectations forcing sales reps to become trusted advisors, a switch from reactive adaptation to proactive prediction strategy, and widespread adoption of low-performing yet less risky sales techniques.

Process 52

Process Objectives and Key Results X-functional Sales 52

Lead Fuze

JULY 3, 2023

People trust recommendations from friends more than any fancy ad. For instance, if you run an e-commerce store selling fitness equipment, it would be fitting to use a popup offering discounts or free shipping codes upon sign-up when customers view product pages. And guess what? It’s like playing a game of sales chess.

Lead generation 52

Lead generation Referrals CRM Pipeline 52

Lead Fuze

NOVEMBER 17, 2023

These systems learn from every interaction, refining their algorithms continuously to deliver better results over time. In fact, classifying AI by its intelligence level can guide firms towards which technologies they should pursue and when—a key decision-making factor made easier thanks to predictive analysis. The result?

Objectives and Key Results 52

Objectives and Key Results Campaign E-commerce Technology 52

SaaStr

AUGUST 7, 2020

The key for us was we were building not one industry Cloud, but four, and then at Vlocity, we later added two more and expanded to six, so the secret of building one vertical SaaS product is going deep. One of our core values at Coupa is focused on results. David Schmaier: Sure. Driving the change. Jason Lemkin: That’s good.

Price 59

Price Retail X-functional Healthcare 59

ConversionXL

JULY 2, 2015

Here’s what Peep has to say about the subject: “These days so many e-commerce sites use rotating offers – and I think it’s not because they tested it, but due to herd mentality – “others have it, so should we”. Here you can list the key benefits or features. We found one result that was pretty extraordinary.

A/B testing 129

A/B testing E-commerce Objectives and Key Results Conversion 129

ConversionXL

JULY 2, 2015

Here’s what Peep has to say about the subject: “These days so many e-commerce sites use rotating offers – and I think it’s not because they tested it, but due to herd mentality – “others have it, so should we”. Here you can list the key benefits or features. We found one result that was pretty extraordinary.

A/B testing 129

A/B testing E-commerce Objectives and Key Results Conversion 129

PandaDoc

APRIL 3, 2023

The benefits of a sales pipeline All models are wrong, but some are useful George E. What are the results of your decisions? Or save some resources rather than spending them where the result is unpromising. It is one of the key metrics to track in the sales pipeline. Which stages cause the highest drain of prospects?

Pipeline 52

Pipeline E-commerce Sales Objectives and Key Results 52

Closer's Coffee

MAY 15, 2019

A sales script also helps you stay ahead of the conversation by keeping key details close by in case a customer asks very specific questions about the product. Also, you can address common objections around your offering before the customer brings them up. Essentially, the main benefit of having a script is preparation.

Cold Call 81

Cold Call E-commerce Objectives and Key Results Sales 81

ConversionXL

NOVEMBER 3, 2015

What we do have is empirical support from an e-commerce study conducted by NNgroup. After that, it’s a combination of creativity, strategy, and expertise that will result in good product page copy. There was a project a while back that you may have heard about called ‘The Significant Objects’ project. The results?

Product 132

Product E-commerce Objectives and Key Results Non-Profits 132

ConversionXL

APRIL 23, 2013

Key lesson: people do not mess with defaults (unless they’re designers or developers)! The results were then compared with rankings by food experts from Consumer Reports. The results were very similar. The results were vastly different. 5 key principles of persuasive web design. Know your target audience.

Drivers/motivators 134

Drivers/motivators Objectives and Key Results E-commerce A/B testing 134

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Trust is built of five components. Trust gets you in the door, but it’s competency, reliability, integrity and vulnerability that keep you there. Trust yourself.

Sales 130

Sales Start-ups Up-sell Cross-sell 130

ConversionXL

MAY 8, 2017

What we do have is empirical support from an e-commerce study conducted by NNgroup. After that, it’s a combination of creativity and tactical copywriting expertise that will result in good product descriptions. There was a project a while back that you may have heard about called ‘The Significant Objects’ project.

Product 104

Product E-commerce Objectives and Key Results Non-Profits 104

ConversionXL

APRIL 3, 2018

Aligning customers & business objectives. Map all key profiles & data. Build trust through recriprocity. Frequent users : key to your growth. Building trust. Vab Dwivedi – E-Commerce and Customer Experience Optimization Practices from Dell.com. Continuous Optimization. Everybody wins.

A/B testing 106

A/B testing Objectives and Key Results Growth X-functional 106

ConversionXL

APRIL 14, 2016

Back in 2009, Google conducted experiments which demonstrated that slowing down the search results page by under half a second resulted in 0.2% Those might not sound like big numbers, but for Google themselves — who processed roughly 40,000 searches every second — that resulted in 14,400 less searches every minute.

Conversion 90

Conversion E-commerce Objectives and Key Results Trust 90

ConversionXL

DECEMBER 30, 2011

Re-write the copy of your key pages, e.g. your video production page does not talk to the user, but seems rather random. I don’t think the current web developer built this with business results in mind. Your price is $175, but if I’d pay $195 on LinkedIn, could I get a better result? Add more trust elements.

Conversion 78

Conversion E-commerce Objectives and Key Results Price 78

ConversionXL

MARCH 10, 2013

Truthfully, all of us need to pay close attention to copywriting if we want to achieve our business objectives. You don’t even need to be a “natural writer” to come up with excellent copy, you just need the right process and some key principles about writing copy that sells. key pains to solve). Home Page Copy.

Objectives and Key Results 119

Objectives and Key Results Price Up-sell E-commerce 119

Martech

FEBRUARY 11, 2022

One might think of personalization as a set of tactics marketers employ that primarily focus on remembering key details about customers, but they’d only be partially right. Showing buyers you’re aware of their needs as a business can help build that much-needed trust. Personalization encompasses much more. Location-based marketing.

E-commerce 113

E-commerce B2C Campaign B2B 113

Martech

MARCH 4, 2022

Marketing technologies are a key driver of digital transformation, empowering marketers to facilitate seamless digital interactions with customers. These tools can provide marketers with key customer data insights while simultaneously deploying numerous marketing tasks at scale across all digital channels. Marketing automation.

E-commerce 101

E-commerce Objectives and Key Results Technology Technology 101

SaaStr

OCTOBER 25, 2019

What were some of the key takeaways from that experience on how, why and when to fire? How does Liat think about aligning both the personal ambitions of the person with the wider objectives of the company? What does she advise founders as a result? I build trust and strong culture with people I work with. Product roadmap?

E-commerce 43

E-commerce Start-ups Product Price 43

ConversionXL

APRIL 4, 2012

Recommended reading: E-Commerce Copywriting: The Guide to Selling More. An E-tailing Group study revealed that unconditional free shipping is #1 criteria for making a purchase (73% listed it as ‘critical’). of the top web retailers used e-mail campaigns as a way to retarget shoppers. Product videos.

Conversion 134

Conversion E-commerce Retail Cross-sell 134

ConversionXL

APRIL 3, 2019

Where and when you deliver a survey can impact results—if it’s a site section where the user is experiencing pain, it will bias responses. Watch for phrases like “I’m worried about…” and “Can you show me…” Tag what you find so you can use it in your copy (#objection #late-stage, etc.). How hard was it to…”).

A/B testing 114

A/B testing Objectives and Key Results Referrals Niche 114

Sales Hacker

SEPTEMBER 15, 2020

Key lessons learned in 10 years of top leadership [12:23]. The result, more sales meetings. Brian Litvack: W e like to believe, LeagueApps is the operating system for youth sports. So all the things that the college athletic department will need, from rosters and press releases and -commerce or ticket sales.

Sports 63

Sports Objectives and Key Results Start-ups Consult 63

Salesforce

MARCH 7, 2024

Here are a few of the most common you’re likely to come across: A high number of decision-makers: Gartner found that an average of six to 10 people have a say in complex B2B transactions, each with their own concerns, objectives, and priorities. Each provides a chance to build trust and nurture stronger relationships with stakeholders.

Contract 59

Contract Negotiate Objectives and Key Results Legal 59