Mon.Jun 23, 2025

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How Customer Centricity Gets Lost In Our Metrics

Partners in Excellence

As revenue operators, our job is to find and close customers. Whether it’s net new customers, retention/renewal, expansion. We measure our success based on hitting our revenue and profitability goals. Even when we claim to be customer centric, too often, we organize our GTM motions and measure our success in ways that make customers collateral damage, or worse, a means to our ends.

GTM 114
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Use Your Summertime Profitably

Engage Selling

Stop using summer as an excuse and start using it as an advantage. Use this quieter time to reach across the organization, strengthen backup contacts, or work on a skill … The post Use Your Summertime Profitably first appeared on Colleen Francis - The Sales Leader.

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Dear SaaStr: My CAC Has Doubled Over The Last Year. Should I Stop Hiring?

SaaStr

Dear SaaStr: My CAC Has Doubled Over The Last Year. Should I Stop Hiring? It’s something to dig into and potentially alarming. But … if growth remains strong and the burn rate overall is manageable and isn’t growing out of control, maybe don’t fully tap the brakes. Instead, you need to dig into why your CACs have doubled and whether it’s a temporary issue or a structural problem.

GTM 64
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Mastering sales discovery calls: A guide from the experts

PandaDoc

Modern SaaS users are overloaded with choices and want personalized solutions. Your software may have all the best features that blow the competition out of the water. Still, if your sales reps can’t communicate how it addresses your customers’ unique challenges, you risk losing valuable sales opportunities. Through sales discovery calls, we can identify customer needs and pain points, and match them with the perfect solution: your product.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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The B2B growth agenda: A blueprint for predictable revenue

Highspot

Top-performing companies aren’t thinking harder. They’re executing smarter. And it’s paying off. Bain’s 2025 Commercial Excellence and Revenue Growth Agenda confirms what many sales and revenue leaders already suspect: companies leading the pack consistently outperform by turning strategy into action and doing it at scale. But even with strong market momentum, nearly one-third of B2B organizations missed their revenue goals last year.

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Optimizing Sales Managers’ Performance

Topline Leadership

Actions to Start and Stop Doing Over the last twenty years, systematic surveys and interviews with salespeople that I have participated in have illuminated consistent themes that shed light on the effectiveness of sales managers. These insights hold profound value, offering a roadmap for sales managers looking to refine their leadership style and drive performance.

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What is an MCP server, and how can marketers use one?

Martech

In MarTech’s “MarTechBot explains it all” feature, we pose a question about marketing to our very own MarTechBot , which is trained on the MarTech website archives and has access to the broader internet. Q: What is an MCP server, and how can marketers use one? An MCP server, or Model Context Protocol server, is a technology that allows marketers to leverage external tools and data sources to enhance their marketing workflows.

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June 30, 2025: The Date Where If Your Team Hasn’t Rolled Out Truly Great AI Into Production Yet… It’s Time to Reboot the Team

SaaStr

June 30, 2025: The date where if your team hasn’t rolled out a truly great AI into production yet … and seen a boost from it … It’s time to reboot the team. — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) June 21, 2025 It’s time. It’s time to call it. June 30, 2025 marks the time we need to wrap up the era of stalling, of waiting to see in AI. Because we’ve waited, and seen, and learned.

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The Future of SEO: Stay Visible as Search Evolves

Salesforce

For years, search engine optimization (SEO) strategies have focused on keywords, backlinks, and content optimization. However, the search landscape is shifting due to the rise of artificial intelligence, a change evident if you’ve used Google or ChatGPT lately. This isn’t just another algorithm update; it’s a fundamental transformation in how people access information.

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Enablement Teams are Still Struggling to Close the Sales Manager Training Gap

SBI

Frontline sales managers play a critical role in translating corporate strategy into field execution. Yet, despite their widespread impact, these managers often operate without the training, tools, and guidance necessary to succeed. A recent webinar in partnership with the Revenue Enablement Society, in collaboration with SBI, unpacked the latest findings highlighting this training gap.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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How AI Agents Are Reshaping Business

Salesforce

The next era of customer experience has already begun—transforming the way businesses connect, serve, and grow with steady momentum. At the heart of this shift is agentic AI: intelligent, collaborative systems that work alongside people. In a recent fireside chat with AI leaders from Salesforce, Accenture, and Google Cloud, one thing was clear: we’re at the beginning of a profound transformation.

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AI fatigue is real, and it’s costing brands more than engagement

Martech

A few weeks ago, I posted a cute little AI song to a hobby group I’m in. It was funny and had a lot of insider terms and jokes. I thought it would make these folks smile. It didn’t. “Is this more BS AI?” “Crap.” “Garbage.” “Saccharine.” The flood of hateful comments and downvotes led me to delete the post and leave the group.

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Why Your Business Needs Social Media Customer Service (And How To Do It Right)

Salesforce

Remember when customer service meant waiting on hold for 20 minutes listening to elevator music? Those days are fading fast. Today’s customers expect help where they already spend their time — scrolling through X, posting on Instagram, or venting on Facebook. This style of customer service management isn’t some pie-in-the-sky vision of the future.

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Your AI strategy is stuck in the past — here’s how to fix it

Martech

Most companies aren’t failing at AI because of bad tools. They’re failing because every team is pulling in a different direction. Without a clear strategy, even the best technology creates more noise than value. Most companies are doing AI — Few are seeing results While reports promise AI will add trillions to the global economy, the reality on the ground looks very different.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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The Great SDR Downsizing: 36% of B2B Companies Cut Sales Development Teams in 2025

SaaStr

The Great SDR Downsizing: 36% of B2B Companies Cut Sales Development Teams in 2025 Based on data from Emergence Capital’s “Beyond Benchmarks” report surveying 560+ venture-backed B2B software companies The whispers have been growing louder in SaaS corridors: “Is this the end of the SDR?” As AI tools proliferate and automation becomes more sophisticated, many are questioning whether the traditional Sales Development Representative role will survive the next decade.

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How My Team is Working With AI Agents — and Why You Should Too

Salesforce

“Will this take my job?” “Is AI just another passing trend?” “When working with AI, can I really trust it to help me — and not make mistakes?” As a Salesforce leader, these are the questions I’ve heard from teammates more than once. And to be honest, I’ve asked a few of them myself. But here’s what I’ve learned: Agentforce isn’t about replacing people.

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Gemini vs. Copilot: Which AI Assistant Delivers?

G2

I never planned to run a head-to-head test between Gemini and Copilot. I just wanted to get my work done. But over the past few months, I found myself toggling between the two more often than I expected.

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As AI Agent Usage Surges, Companies Need a Complete Observability Solution

Salesforce

Our forward-looking statement applies to this blog. Back in March, we posed a simple question: How do you know if your agent is production ready? The post resonated with our Agentblazer community as practitioners sought to bring more predictability to agentic responses and better understand why agents behave the way they do. Now, less than three months later, we’re posing a decidedly bigger question: How do you manage a burgeoning digital labor force at scale?

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Automation, Evolved: Your New Playbook for Smarter Knowledge Work

Speaker: Frank Taliano

Documents are the backbone of enterprise operations, but they are also a common source of inefficiency. From buried insights to manual handoffs, document-based workflows can quietly stall decision-making and drain resources. For large, complex organizations, legacy systems and siloed processes create friction that AI is uniquely positioned to resolve.

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Unleashing the Power of Connected Agents with the Newly Expanded AgentExchange

Salesforce

As AI fundamentally transforms the business landscape, enterprises are rapidly embracing a new hybrid workforce where humans and AI agents work side by side. Since launching Agentforce , the platform for building and deploying AI agents, last year, we’ve seen firsthand how AI agents deliver undeniable value across thousands of customer deployments, including reduced case handling time, increased subscriber retention, and significant improvements in operational efficiency.

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Simplify Your SaaS Backups with a Single, Unified Platform

Salesforce

Today, companies rely on an average of nearly 900 software-as-a-service ( SaaS ) applications to power operations. Platforms like Salesforce, ServiceNow, and Microsoft Dynamics CRM are vital for managing customer relationships, IT workflows, and enterprise processes. However, as dependence on these platforms increases, so does the risk of data loss, corruption, and compliance issues.

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10 AI Marketing Strategies For Startups: Triple Your Efforts

Salesforce

Are you using artificial intelligence (AI) to market your business? If not, why not? Business owners are getting time back in their calendar, putting money back in their wallets and still getting new leads in the door, just by enabling AI. We’re also finding that startups and small and medium-sized businesses (SMBs) are tripling their marketing efforts by using this tool as their promotional sidekick.

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If Your AI Is Still in Pilot, It’s Time to Rethink Your Strategy

Salesforce

CIOs in the financial services industry play a crucial role in driving technology advancements at their institutions, from enhancing productivity to boosting top-line growth and reducing costs. We’ve also seen IT leaders playing key roles in boardrooms, at global summits like Davos and the G20, and at the forefront of AI development, particularly in the realm of agentic AI.

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Get Higher-Quality B2B Leads That Convert!

B2B marketers face a number of challenges, including: continuously generating great leads converting leads to active sales prospects finding vendors that deliver real results Aggregage has proven content syndication, webinar, online advertising and intent signal marketing programs that deliver higher-quality leads. More than 700 companies have already benefited from our programs.