SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? The reason I suggest this as an approach is that when you’re getting your pricing right as a partner, and to grow with your customer. That’s in a case when pricing is successful. So you bake that into pricing model.

GTM 53

GTM Price Up-sell Product 53

Sales Hacker

JANUARY 13, 2021

The licensee embeds the third-party software into its application to improve it by adding new functionality or features, or enhancing existing functionality or features. These companies resell the solution and bundle services around the solution to add value to the customer.

GTM 74

GTM Profit margin Negotiate Contract 74

SaaStr

OCTOBER 29, 2019

We’re going to talk about matching price to value, and I’m going to share some lessons from my time as both an operator and an investor. I was on the product team and saw this opportunity for us to work more cross functionally across the company and focus heavily on retention and monetization. Hi, everybody.

Price 40

Price X-functional Cross-sell Growth 40

SaaStr

FEBRUARY 2, 2022

Product-led growth has built a name for itself through its deep toolbox of effective tactics, from free trials to low prices to an inherent vitality — all of which can build a strong foundation for a versatile company. PLG, for all its virtues, doesn’t mean that you can skip GTM functions. 2016’s Lesson from Quip.

Growth 98

Growth Product GTM X-functional 98

Hubspot

JUNE 13, 2018

Explicit needs are specific features or functions. Do you have a strategy in place for X? Who’s responsible for X? What happens if you’re not successful with X? Has a problem with X ever negatively impacted your KPIs? Would X make it simpler to achieve [positive event]? How do you do X? The results?

Sell 101

Sell X-functional Objectives and Key Results Up-sell 101

SaaStr

MARCH 1, 2019

I started a little legal software company with my Dad in South America. Harry Stebbings: Well, from legal software in Brazil to Redpoint, that is a unique journey. So how did you make your way into the world of VC and come to be a GP today at Redpoint? Tom Tunguz: I had a curious journey. I went to work at a startup in Washington, D.C.

Contract 47

Contract Price Commission Conversion 47

Hubspot

FEBRUARY 11, 2019

Here are some creative techniques for thinking of a product or service. If you can offer an existing product at a lower price point, better quality, or ideally, both, you'll have plenty of customers. Ask everyone to come prepared to discuss a certain product category or question, such as, "What's your favorite type of X and why?"

Minimum Viable Product 101

Minimum Viable Product Legal X-functional Networking 101

SaaStr

DECEMBER 17, 2019

And of course per the lawsuit, I spent a lot of time on legal analysis. Zach : Well, I guess in the truest sense we do sell software as a service. Zach : As we built our sales team, initially it was basically all self-service with a couple human interactions. .” Zach : And I still think probably less even than 1%.

Finance 59

Finance X-functional Non-Profits Launch 59

Hubspot

SEPTEMBER 17, 2018

But video hasn’t only transformed how businesses market and consumers shop; it’s also revolutionized how salespeople connect with and convert prospects and how service teams support and delight customers. These videos can also be used by your sales and service teams as they work with customers. Brand Videos. Event Videos.

Angle 101

Angle Objectives and Key Results X-functional CTR 101

ConversionXL

APRIL 3, 2018

Two scariest words for SaaS customer – “pricing change’ – avoid shocking customers. Main focus – start testing your pricing model and the value proposition (what resonates with the clients). Value = (Knowledge + Process) x Skill x Attitude. Functional analysis. Create intimacy. Hard to scale.

A/B testing 106

A/B testing Objectives and Key Results Growth X-functional 106

ConversionXL

JULY 27, 2015

The internet is an access point to a wealth of resources and services which could be of great benefit to people with disabilities. they could use resources such as online price comparison sites they could save money. It’s a legal requirement. Switches e.g. a function to enable or disable a search filter. Image Source.

Conversion 119

Conversion User Experience UX Follow-up 119

SaaStr

JANUARY 3, 2020

I started a little legal software company with my Dad in South America. Harry Stebbings: Well, from legal software in Brazil to Redpoint, that is a unique journey. So how did you make your way into the world of VC and come to be a GP today at Redpoint? Tom Tunguz: I had a curious journey. I went to work at a startup in Washington, D.C.

Contract 10

Contract Price Commission Conversion 10

SaaStr

OCTOBER 24, 2019

I think we’re probably going to talk less about the delivery model of the architecture of the services and function and we’re going to talk more about the subscription model. It would be easier to manage transactions and invoicing and there’s all kinds of additional services that you could sell into that.

Growth 41

Growth Launch B2B Networking 41

Hubspot

SEPTEMBER 11, 2018

Business pain points affect a company's bottom line and must be solved in order for them to grow and function successfully. Examples of business problems include making a fully functional product slightly prettier, slightly decreasing a product’s price, or small work-life balance issues. Why are customers churning?

X-functional 101

X-functional Cross-sell Angle Prospecting 101

SaaStr

OCTOBER 30, 2020

We made it just 10 questions, and on the results page, we’d show you how the price varies by the features you listed in the 10 questions, and how the price varies kind of by the geography of the tech talent. How do you think about services revenue today driving Outgrow? Or can you do this in like five other languages?

A/B testing 82

A/B testing X-functional Launch Start-ups 82