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Why Tilting Just a Smidge from Self-Service Can Grow Your Revenue 30x

SaaStr

Recently I’ve been fortunate enough to meet with a number of outstanding entrepreneurs building self-service SaaS business at the bottom of the market. No matter how hard I tried at EchoSign to drive up self-service as a % of our revenue, the laws of this math and gravity held it back to a minority of our revenue.

Service 102
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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

Service 52
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Good morning: No internet?

Martech

My service provider had no record of an outage in my area so I inferred it was my equipment and scheduled a service appointment — for the next day. I looked at all the virtual meetings I would have had to cancel. I wondered, not for the first time, how society would have functioned if COVID had arrived ahead of the internet.

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A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

Just to say a little bit more about this, if you look at the sales functions are structured. And kind of the day after trying to meet with them to have feedback on what they had seen. We look at annual churn, given the nature of those businesses that have annual or multi annual contracts with much bigger price items and tickets.

Price 94
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Uncovering a Customer’s Budget

Adaptive Business Services

Now then … They may not know how much your service will actually cost – Educate them! Of course, this will vary by product, service, and by the buyer’s level of expertise in these areas. Is it functionality that floats their boat? Do they buy on price alone vs. value, quality, or service? Be careful!

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10 x Essential Account Manager Skills For Success

The 5% Institute

The role of an account manager goes beyond mere customer service – it involves nurturing client relationships, driving revenue growth, and enhancing a company’s reputation. Effective time management and organizational skills are vital for prioritizing responsibilities, meeting deadlines, and consistently delivering top-notch service.

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Top 7 Pipedrive alternatives for small and midsize businesses

PandaDoc

Ease of implementation and use appeals to small and midsize companies, and pricing doesn’t bite either. CRMs can be hard to wrap your head around, as there are a lot of competing platforms in the market and their pricing plans aren’t always easy to compare. Lead generation X ? Social media integration X ? Free version X