Designing Personalized User Experiences with Data & AI? Keep This In Mind
Salesforce
JULY 5, 2023
In the 2022 Salesforce State of the Connected Customer study , 61% of survey respondents reported a level of comfort with these personalized user experience practices. That’s up from 52% the year prior. An account executive on a customer call sees a chatbot open up with advice to change their tone to be more effective.
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