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Are Your Store Associates Ready for Holiday Shopping Season?

Salesforce

Real-time inventory management : Integrated POS systems provide real-time visibility into inventory levels, so associates can check product availability instantly. In 2023, 64% of retailers offered in-store returns of online purchases and 58% offered BOPIS. Back to top.

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Comic Con trivia, cat personalities and beyond: Empowering customer engagement

Martech

New York Comic Con 2023: 200,000 attendees. Pax West 2023, an event for gamers: 120,000 attendees. These are huge events with deeply engaged audiences, right? “We have been looking for a way to engage fans more digitally,” he said.

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Account-based selling in 2025: Everything to know

Highspot

At its core, account-based sales seeks to maximize revenue impact by efficiently allocating resources and enabling one’s entire team of sellers—including inside sales and field sales —with precise guidance, empowering them to build meaningful, trust-based relationships that convert high-potential leads into loyal customers. (

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Everything I Know About Real Estate Entrepreneurship: How To Get Started and Tips For Success

Hubspot

At their core, all preconceived notions aside, real estate entrepreneurs are pretty good salespeople, and theres a ton to learn from them, from making profit to closing deals, even client relationship management stuff. That said, heres what you can anticipate if you think real estate entrepreneurship is the right profession for you: 1.

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Tips to Optimize Your Ecommerce Store with AI

Salesforce

There’s a reason why a whopping 73% of customers feel brands treat them as unique individuals a significant rise from 39% in 2023. Look for a customer relationship management (CRM ) tool with AI capabilities, as it can manage everything from security and operations to personalization and sales.

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Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM)

Salesforce

We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution. So that June 2023 phone call telling us our CSM was being deprecated as of February 2024 was a big deal.

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Are CRMs alone sufficient in a data-driven world?

Martech

Customer data is underutilized and the traditional approach of using a customer relationship management (CRM) platform to collect data from sales transactions is no longer enough, according to a new report. In 2023, companies worldwide spent over $100 billion on CRM software, four times the amount spent eight years prior.

CRM