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Building Strong Relationships - Key Principles of Account Management

Iannarino

There are some thought leaders who suggest that relationships no longer matter in B2B sales, believing a sale is a transaction. If you are in sales long enough, you will notice sales organizations (not yours) and some salespeople (not you), underinvest in building strong relationships with their clients.

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Account Management: It’s About Keeping Customers!

SalesPop

Sales most definitely have two sides, and this is also true of account management. This is also true of account management. If we didn’t need sales or account management skills, people would simply buy products or services—which they obviously don’t. Bubble-area* advertising was obviously wasteful.

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The B2B case for retention marketing: 7 key tactics

Martech

Customer retention is becoming more of a priority for B2B marketers lately. Luckily, B2B retention marketing differs significantly from consumer retention efforts that rely heavily on discounts and perks. But, at last, B2B marketers are beginning to grasp the importance of retention marketing for profit growth.

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How to use AI personality profiling for B2B engagement

Martech

B2B marketing, usually kept at arm’s reach from customers, can now know them as well as account managers who have long-standing customer relationships. Here’s what this means for B2B marketing organizations. To learn more about how to use AI tools in B2B, join me at The MarTech Conference on September 27 at 11:35 a.m.

B2B 110
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Dear SaaStr: What Is The Optimal Structure of an Initial SaaS B2B Sales Team?

SaaStr

Dear SaaStr: What Is The Optimal Structure of an Initial SaaS B2B Sales Team? A bit more on the next stage here: Why Your Cost of Sales Generally Doubles As You Scale The post Dear SaaStr: What Is The Optimal Structure of an Initial SaaS B2B Sales Team? The optimal structure is one that is accretive. Not vice-versa.

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B2B cozies up to empathy: Tuesday’s Daily Brief

Martech

Good morning, Marketers, and how touchy-feely can B2B get? Maybe I am being controversial here, but I think there’s every opportunity for B2B to get very touchy-feely indeed. Cipriani-Espineira was last week promoted from VP Customer Success to Chief Customer Officer at B2B scheduling software vendor Chili Piper.

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How to Become a Sales Hunter

Iannarino

There are all a lot of titles for sales professionals, including account executive, account manager, sales representative, sales development rep, or business development rep.