Assembly Line Customers Manufacturing Process 
Partners in Excellence
JUNE 12, 2023
So much of what our focus in “modern selling,” seems to be the adaptation of Lean Manufacturing techniques into selling. We’ve created “assembly lines” with specialized functions, passing our customers from one station to the next. It, also, means that we fail to meet a customer commitment.
Partners in Excellence
MAY 26, 2021
When we look at our Go To Customer strategies, we make them more complicated than we need to. Our demand gen, marketing, sales organizational design, sales processes, customer experience—all of it are generally designed around us. And then we “Go To Customer.” We discover the customer doesn’t care.
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Partners in Excellence
APRIL 12, 2023
What we fail to recognize in all these conversations is our customers are quietly changing how they buy faster than we are changing how we sell. And customers have quickly recognized these and adapted, not responding to our clever outreaches, multichannel, multitouch. As a result, sellers are playing a losing game of catch up.
Partners in Excellence
JANUARY 5, 2023
In announcing reductions at Salesforce yesterday, Marc Benioff was quoted, saying customers “are taking a more measured approach to their purchasing decisions.” Customers have, for months, been: Much more selective about what projects they move forward with. Customers will be crying for help!
Partners in Excellence
NOVEMBER 27, 2017
It’s become common “wisdom” that we have to align align our sales process with our customers’ buying processes. I suppose it’s easy to want to believe customers have buying processes. Certainly, procurement has processes they follow in their buying activities.
Partners in Excellence
JUNE 6, 2017
As I mentioned in my prior post , there are a lot of people promoting the application of Lean Manufacturing principles in sales. If you haven’t read the first post, What We Can Learn From Lean Manufacturing , be sure to read this. Principle 8: Use only reliable, thoroughly tested technology that serves your people and processes.
Partners in Excellence
OCTOBER 15, 2021
We redesign knowledge work, emulating the principles of the industrial assembly lines of the past. We chop up work, creating assembly lines where knowledge workers focus on perhaps the functional equivalent of tightening a bolt. them passing the work to the next person in the knowledge worker assembly line.
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