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Hiring Salespeople

Adaptive Business Services

While I have spent most of my adult life hiring and training salespeople, it has been two years since my last new hire and that was for a client. Well, here I go again and once again for a client. People, and salespeople, are notoriously bad at the little things like being responsive and setting and then exceeding client expectations.

CRM 77
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How Aligning Sales And Customer Service Helps You Win

Miller Heiman Group

One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales. In this brave new world, businesses who rise to the top are those who provide the best customer experience. Sales sells the first deal; customer service helps sell every deal thereafter.

Service 96
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Hotels…Are You Needlessly Killing Your Repeat Business?

Engage Selling

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently.

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11 Impressive Realtor Bios That Win Clients [Examples & Templates Included]

Hubspot

First impressions matter, and when potential clients find your real estate website , they'll be looking for information about you and your expertise. And you'll want to highlight the value you provide to each of your clients. I like to win (for my clients) but do so with a calm demeanor and a smile. Why is a bio so important?

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How Nimble CRM Increases Company Sales Revenues

Adaptive Business Services

A prospective client had a 3×5 card, generally with their business card stapled to it, and this was used to keep track of activities. Of course, things can get complicated when you are juggling 100’s of clients, prospects, and active deals. Revenues are the lifeblood of your business. This was our contact record.

CRM 71
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Empathy: The Key to Better Business

Heinz Marketing

This understanding allows you to provide better customer service and create products or services that meet their needs. Establishing empathy early with a client can also help down the road, as it can take some of the challenges out of post-sales engagement. This connection can lead to repeat business and referrals.

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The Deal Doesn’t End with a Signature: Service in Manufacturing Sales

Miller Heiman Group

Sales may be the department that moves the deal, but it’s customer service that drives customer loyalty: Service professionals communicate with customers as much as 10 times more than sellers, according to the Technology Services Industry Association. Sales Sells the First Deal, Service Sells Future Deals.