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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce

That’s why an omnichannel contact center needs to be part of your customer service strategy. An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. It helps you deliver an efficient, personalized experience every time — no matter how your customers contact you.

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How Technology Helps you Manage the Sales Pipeline

Veloxy

However, manage it poorly and you’re looking at stuck leads and conversion drops. The technology available today allow sales teams to maintain a healthy pipeline and continually move leads on to the conversion stage. Without further ado, let’s look at how different technologies can help you manage your pipeline.

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Harnessing the Complexity of Technology

Sales Pop!

Continuing our series on complexity , let’s now examine how we harness the vast complexity involved with today’s technology. To accomplish this, we have utilized cybernetic principles, as illustrated in the technology portion of the Pipeliner Philosophy Wheel. What is the most important factor for doing so?

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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce

The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI. The challenge?

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Cold Calling in Technology Sales: How Buyers Prefer to Be Contacted

RAIN Group

Technology sellers lament how impossible it is to get their buyers on the phone more than any other industry. Phone is one of the top ways sellers say they connect with buyers, yet sellers in the technology industry report extreme difficulty using it to reach their buyers. billion of purchases and the prospecting habits of 489 sellers.

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How contact tracking tech can reconnect brands with former customers

Martech

Our customers love our technology and our service team. Automated contact tracking turned out to be the answer. For companies that sell goods and services to B2B clients, the high rate of job churn means that today’s contacts may have moved on by next week (or tomorrow.) Connecting with past users when they move on.

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If every company is now a technology company, how should they hire tech talent?

Martech

that allows employers to seek out candidates for positions in technology organizations, including in marketing technology and operations. “The central thesis of our business is that effectively every company is now a technology business,” he told us. as well as the U.K.,