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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce

That’s why an omnichannel contact center needs to be part of your customer service strategy. An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. It helps you deliver an efficient, personalized experience every time — no matter how your customers contact you.

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How Technology Helps you Manage the Sales Pipeline

Veloxy

The technology available today allow sales teams to maintain a healthy pipeline and continually move leads on to the conversion stage. Without further ado, let’s look at how different technologies can help you manage your pipeline. With cloud technologies, your sales teams could become far more agile and improve their effectiveness.

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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce

When it comes to great customer service, your contact center plays an important role. Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. What is contact center automation? What are the benefits of contact center automation?

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Harnessing the Complexity of Technology

Sales Pop!

Continuing our series on complexity , let’s now examine how we harness the vast complexity involved with today’s technology. To accomplish this, we have utilized cybernetic principles, as illustrated in the technology portion of the Pipeliner Philosophy Wheel. If they’re more visually inclined, they can utilize the Pipeline View.

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3 Mistakes Organizations Make While Developing ABM Programs

Inadequate contact inventory within universe. Wasteful technology and service spending. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process.

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Constant Contact acquires Australia-based Vision6

Martech

based digital marketing platform Constant Contact has agreed to acquire Vision6, an SMS and email marketing platform in Australia. The deal is expected to grow Constant Contact’s presence in Australia and offer Vision6 customers comprehensive digital marketing from Constant Contact. Why we care.

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Assessing Your Marketing Technology Stack

Heinz Marketing

According to Scott Brinker’s most recent Marketing Technology Landscape , there are 9932 (and counting) solutions in the marketing technology space. Our motto is always strategy first, technology second. We believe that technology needs to support your marketing strategy, not be your marketing strategy. Getting Started.

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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. Export results: Easily export candidate data (including contact info) to Excel, shared with colleagues to review or upload in bulk to a recruiter's applicant tracking system.

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Why B2B Contact and Account Data Management Is Critical to Your ROI

However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts. The digital age has brought about increased investment in data quality solutions. Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information.