Remove Contact Remove Customers Remove Objectives and Key Results Remove Service
article thumbnail

4 Customer Service Metrics You Should Measure

Salesforce

Behind every customer experience is a set of fine-tuned metrics. Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative.

Service 52
article thumbnail

3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly

Salesforce

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. Enabling your customers to help themselves also increases efficiency.

Service 59
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

From Legacy to Modern Sales Approaches, Objections | Part 6

Iannarino

The Gist: The legacy approaches to sales are designed to overcome objections. Some of the challenges of selling effectively grow more difficult over time—a natural outcome of greater complexity and its impact on our contacts and clients. The legacy approach to handling objections is inadequate to resolve these concerns for our clients.

article thumbnail

You’ve Automated Your Customer Service Process – What’s Next?

Salesforce

Customer service automation is key to efficiency in the contact center. But according to research from Boston Consulting Group (BCG) , 70% of digital transformation efforts fall short of their objectives. Here are five steps to ensure that your customer service process automation is primed for success: 1.

Service 97
article thumbnail

How to Set Individual Customer Service Goals for Success

Lead Fuze

Setting individual customer service goals is an integral part of any successful business strategy. Creating measurable objectives is essential for any salesperson, job seeker, entrepreneur or marketer aiming to enhance their customer service and business success. Reduce Cost Per Contact (CPC): Save Those $$$.

Service 52
article thumbnail

Field Sales: How to Improve Your Sales Productivity Quickly

Veloxy

Doing so allows you to identify and qualify potential leads for your services before initiating sales efforts. They’ll have the insight, know-how, and charisma to present your products and services as the only logical option to prospects. As such, improving your lead prospecting is a great way to enhance sales productivity.

Product 246
article thumbnail

What is Outside Sales? Everything You Need to Know in 2024

Veloxy

Get Your Free Ebook Key Takeaways Outside sales is the practice of selling through direct, in-person interactions. Successful outside sales requires strong communication and problem solving skills as well as flexibility to navigate autonomy, build customer relationships and execute the sales process.