Salesforce

JUNE 14, 2023

Let’s face it: Hard sells and flashy demos can be effective ways to close. Not only will this help you build trust, which makes it easier to sell , but it will open the door to long-term relationships that can lead to upsells and cross-sells. But not always.

Gaming 95

Gaming Cross-sell Referrals CRM 95

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

Service 52

Service Product Customers E-commerce 52

SaaStr

FEBRUARY 1, 2022

60% of Asana’s customers come from self-service, 40% from sales. This is trending to 50/50 now that Asana has crossed $400m in ARR, but still a reminder a self-serve motion combined with sales jumping on the bigger deals can scale very, very far. 60% of Expensify’s Customers started off in the Free edition, even at IPO.

Contract 135

Contract Cross-sell Price Growth 135

SaaStr

MARCH 22, 2023

At VMware, they priced based on physical CPUs customers chose — a hugely transactional service that constrained growth. They asked themselves, “what if we moved to some motion of licensing contracts?” Instead of selling products, they were selling aspirational concepts and business value. It wasn’t thoughtful.

Growth 75

Growth Cross-sell GTM Up-sell 75

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. And these manual processes take sales reps away from their most important activity: selling. Sales teams are often forced to use manual processes that result in errors, inaccuracies, and wasted time.

Cross-sell 94

Cross-sell Contract Price Finance 94

Sales Hacker

FEBRUARY 1, 2021

Why is it that companies have a sales process they follow rigorously to win business, yet avoid the same discipline in managing those customers throughout the lifecycle of their contracts? Today we can start to change that. Too often contract cancellation (or non-renewal) comes as a surprise, but it never should.

Customers 74

Customers Contract Cross-sell Account management 74

Martech

JUNE 6, 2023

Customer data, AI, marketing automation and analytics are must-haves for any martech stack and several companies are now looking to sell them all at once. If you have a couple of products from one company, they’re likely already selling you on the benefit of adding a third or fourth. And to be fair, it sometimes is a smart move.

X-functional 109

X-functional Cross-sell Contract Up-sell 109

Salesforce

APRIL 20, 2023

Policymakers are increasingly stringent toward the use of third-party data, which is information that a consumer did not specifically provide to a given business (such as cross-website tracking and data purchased from brokers). Brush up on data privacy laws in the U.S. Brush up on data privacy laws in the U.S. While some U.S.

Legal 96

Legal Cross-sell Represent Trust 96

Veloxy

AUGUST 31, 2023

And while you can always push a product for the sake of selling it, you’ll only sell it once. They may have a written statement with the price, variants, product details, services, and other information required to complete the transaction. Maybe you’re selling the right products to the wrong audience in the wrong market.

Outside Sales 130

Outside Sales Pipeline Inside sales Cross-sell 130

SaaStr

OCTOBER 17, 2023

Do my customers find value in my product and service? Sell to more existing customers. It’s one thing to bring the customer over the line and sell for the first time. Your selling team will 3x, and sales will become codified. Up to $2M, the founder was supporting all of that. Will they renew?) Will they expand?)

Cross-sell 63

Cross-sell Customers GTM A/B testing 63

Salesforce

SEPTEMBER 19, 2023

A prospect lingering in the negotiation stage, for example, may need a change to product price to move them to the contract stage. Start learning +200 points Module Sales Pipeline Basics What are the stages of a sales pipeline? This is when you start to go in for a sale. Now you can move the deal toward order fulfillment.

Pipeline 59

Pipeline Objectives and Key Results Contract Cross-sell 59

Sales Hacker

JULY 25, 2022

But before we open up the hood, let’s review some sales performance dashboard basics. Regardless of the role you want to build a dashboard for, you have to start with the same question: What is the desired result? . All of these metrics ladder up to the ultimate goal of bringing in qualified leads. Building an AE dashboard.

Engineering 100

Engineering Objectives and Key Results Cross-sell Pipeline 100

PandaDoc

MAY 9, 2024

Let’s look at the elements that make up the sales velocity definition. Qualified leads meet criteria such as having the budget or buying authority for your product or service. For these services, CLV paints a more accurate picture of daily expected revenue. For SaaS companies, this number jumps up to about 75 days.

Pipeline 52

Pipeline Legal Objectives and Key Results Lead generation 52

PandaDoc

APRIL 20, 2022

Engage in social selling. To clear this up: Outbound sales refers to the process of reaching out to prospects who haven’t indicated a direct interest in buying the product or service you want to sell. Now, with that out of the way, let’s get started. Method 1: Engage in social selling. Soften your approach.

Technique 98

Technique Cold Call Contract Cross-sell 98

Search Engine Land

JANUARY 6, 2023

We probably don’t do a comparison check on Bing or Blekko to see if they performed better, nor do we use those services on a regular basis to understand if they’re also “failing” to the degree we might feel Google does. 2015: Torrent Freak study reveals the number of Google’s takedown notices were up 75% from 2013.

Sports 122

Sports Gambling Manufacturing Launch 122

Salesmate

MAY 13, 2021

According to Gartner, worldwide public cloud service revenue is projected to be $278.3 The most significant error is not setting up your workflow automation to reach out to potential clients. KissFlow is a SaaS company that services many companies. They followed up with their leads in multiple ways. Image Source ).

CRM 97

CRM Contract Referrals Follow-up 97

Salesforce

JUNE 2, 2022

Because it’s the greatest indicator of future sales bookings, or annual contract value (ACV). Tip 1: The sales organization needs to have a very high level of discipline and rigor when it comes to inputting and keeping this data up to date. Sales managers need to review every opportunity so the data rolls up correctly in the platform.

Pipeline 98

Pipeline Engineering Growth Territory 98

PandaDoc

JUNE 1, 2023

CPQ allows you to create compelling offers that lead to a fast and reliable conclusion of a contract. Up-selling and cross-selling — most CPQ software allows you to easily tailor sales offers to your customers with a few clicks. You optimize your processes, working more efficiently and thus more profitably.

E-commerce 52

E-commerce Profit margin Legal Price 52

Martech

JULY 14, 2022

It changes depending on the type of product you’re selling and the market you are pursuing. Canare says that while there are elements common to all campaigns, there are significant differences depending on what you sell and who you’re selling it to. You have to sell to them differently. They buy differently.”.

E-commerce 103

E-commerce Cross-sell Contract Up-sell 103

Hubspot

NOVEMBER 20, 2023

But where should you start implementing AI in your specific account executive role? Get started with HubSpot’s Predictive Lead Scoring Software At HubSpot, my sales colleagues use lead-scoring tools like HubSpot’s Predictive Lead Scoring Software to ensure they're focusing time on the contacts that are most likely to yield ROI.

Cross-sell 56

Cross-sell Contract Contact Prospecting 56

Hubspot

AUGUST 2, 2021

Now that the world is opening back up, it’s time to get out there and meet your customers face-to-face. No matter what you sell, you aren’t just selling a product — you’re also selling the people behind it. Your vision, your passion, your knowledge are all play into the perceived value of your product or service.

Customers 92

Customers Cross-sell Referrals Clients 92

Gong.io

JULY 11, 2022

Compare that to long days on the road stuck in traffic, in the air, or on your feet, trudging through the rain going from door to door, and you start to understand the appeal. Inside sales (sometimes called remote sales or remote selling) is often the primary sales model for B2B, SaaS, tech, and certain high-ticket B2C sales teams.

Inside sales 62

Inside sales Commission Outside Sales Quota 62

Martech

SEPTEMBER 25, 2023

Finance departments have widely adopted this “leaked” funding approach in start-ups and established companies. It gives marketing just enough funding to start a program in a quarter; if the program does not return value in that quarter, it is canceled in the next. Pricing customer service. Competition.

A/B testing 108

A/B testing Tradeshows Finance Cross-sell 108

SalesLoft

JULY 10, 2023

Accommodates large buying committees and account-based selling. Automates support workflows that promote customer retention with a trigger based on the contract end date. Simplifies the handoff between sales and service, so the customer’s journey starts on the right foot. And there’s more numbers to back that up, too.

Cross-sell 40

Cross-sell Technology Technology Account management 40

Sales Hacker

SEPTEMBER 2, 2020

The best sales teams don’t just sell — they keep customers happy and drive serious upsell, cross-sell, and expansion revenue. If you’re trying to build a world-class sales team, this is where you should start. Companies with small customer counts (10-100) and large annual contract values ($100,000+). Field Sales.

Inside sales 109

Inside sales Cold Call Contract Price 109

Gong.io

MAY 31, 2021

It leads your sales reps through various scenarios: how to prospect, when to sell what product or service, how to overcome common objections, what to negotiate for (and how ) to name a few. Round up your corporate-approved, top-notch sales decks. Best-selling author, Hal Elrod, once said: . Contracting. Questions.

Territory 118

Territory Objectives and Key Results Contract Price 118

Salesforce

JULY 14, 2021

In earlier blog posts, we explained how you can measure the return on your IT experiences , marketing experiences , and service experiences. Workflows that automate contract reviews and approvals accelerate deal cycle times. Your salespeople can stop saying “let me get back to you,” and start having upfront conversations.

Sales Experience 98

Sales Experience Cross-sell Sales B2B 98

Search Engine Land

DECEMBER 28, 2023

Google stirred things up by shaking cushions and discreetly adjusting ad prices, and the entire industry faced a major shift with the sunset of Universal Analytics, forcing everyone to transition to Google Analytics 4. In another blow for Google, an Adalytics study accused it of mis-selling video ads to marketers for the last three years.

Retail 123

Retail X-functional Launch Non-Profits 123

Sales Hacker

APRIL 21, 2022

SaaS companies tend to follow a typical path, and it almost always leads to moving up-market and enterprise sales. In the early days, most SaaS companies sell to other startups for a number of reasons. Startups are less demanding than a big company both from a services and product perspective. This is what happened at Lattice.

Legal 86

Legal Cross-sell Contract Price 86

Search Engine Land

FEBRUARY 3, 2023

The in-search experience: How to manage your Google Business Profile in Google search To start managing your Google Business Profile in Google Search , make sure you’re signed into the Google Account email address you use to manage your Business Profile. Appointment Required, Accepting New Patients) Service options (i.e.,

Appointment 98

Appointment Represent Cross-sell Service 98

Sales Hacker

SEPTEMBER 25, 2019

Enterprise sales is hard, which is why most businesses start as an SMB org and grow into an enterprise org. Even starting small, though, most companies fail to make this transition. 5 tips to successfully cross the chasm to mass adoption. Then , leverage that success to sell to “early majority,” AKA pragmatists.

Growth 74

Growth Cross-sell Contract Education 74

Sales Hacker

APRIL 21, 2021

If the answer is “yes” to all three, now is the best time to get started in a revenue operations job. On Linkedin alone, a search for “revenue operations” in the US brings up almost 20,000 results. It may take days before the rep can actually send a contract for signature. How do you get started in a revenue operations career?

Finance 101

Finance GTM Cross-sell SQL 101

Sales Hacker

FEBRUARY 2, 2021

A sales cycle is a term used to describe the sales process steps, beginning when a sales rep identifies a potential customer to follow up after closing the sale. This process involves identifying potential clients who might be interested in your product or service. Companies start prospecting by formulating an Ideal Customer Profile.

Sales 105

Sales Cross-sell Pipeline Negotiate 105

Hubspot

DECEMBER 7, 2023

Set up a meeting with your manager to review your performance year-to-date. Take advantage of team selling. During the first two weeks of October, send emails to everyone who falls into this category, reminding them that the end of the year is coming up. Let me know if you want to chat, and let's set up a conversation!

Quota 84

Quota Strategize B2C Transportation 84

Sales Hacker

JULY 18, 2022

And they should be the starting point of your customer retention efforts. We immediately welcome our new customers with a pre-written welcome email, thanking them for their customs and welcoming them to our product or service. Hold regular catch-ups with clients to ensure you meet their initial expectations. Use Outreach?

Process 76

Process Education Contract CRM 76

PandaDoc

APRIL 12, 2023

Whether you’re selling a physical product or a service, you need to find the best ways to reach your target audience. The definition of sales channels Sales channels are the methods or pathways businesses use for selling their products and services to consumers. The right sales channels can help you do this.

B2C 52

B2C Cross-sell Retail Sales 52

Highspot

DECEMBER 5, 2023

It involves identifying potential customers who might need your product or service. This is where you start conversations, using messaging to build a bridge between the prospect’s needs and your solutions. You can use this to showcase the value of your product or service. Who are you selling to? What are your goals?

Process 52

Process Real Estate Objectives and Key Results Negotiate 52