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Do We Really Understand “As A Service?”

Partners in Excellence

“As A Service,” particularly SaaS has become the “fashion” in business over the past decade. Customer could choose to sign contracts for several years, but they couldn’t purchase them outright. ” But the reality is they are committing to a contract, for example a 36 month contract, or $36K.

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6 martech contract gotchas to be aware of

Martech

Contracts are complex for a reason. I’ve seen and heard of my share of contract gotchas. When you decide to churn from the vendor, does your contract allow you to keep and use the data you’ve pulled into your CRM or other systems after the relationship ends? Service-level agreements (SLAs).

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How to amend a contract (Addendum)

PandaDoc

Written contracts are a great way of setting boundaries for a business relationship between two parties. Even though the original contract may seem like carved in stone agreement, unexpected situations may occur and oblige the parties to come up with a contract amendment. What is a contract amendment?

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How to negotiate a contract

PandaDoc

Contract negotiation is essential for modern businesses, but it isn’t always easy. Let’s talk about contract negotiation in more depth. What is a contract negotiation? Contract negotiation is when two or more people discuss the current terms of a contract and come to a new, legally binding agreement.

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A CX reality check: When good intentions meet clunky execution

Martech

My contract is ending soon, and the flier invited me to set up an appointment to speak with a sales representative over the phone to find a new package to switch to before my promotional pricing ends. This is an example of what Integration Platform as a Service (IPaaS) vendors are trying to serve.

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How to boost sales strategy with a deal desk

PandaDoc

A deal desk identifies upsell and cross-sell opportunities for existing customers by analyzing past deals and current contracts, and tracking renewal dates. A deal desk is a team within a company responsible for managing and negotiating deals, contracts, quotes, and other sales documents. This includes several action items.

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How Aligning Sales And Customer Service Helps You Win

Miller Heiman Group

One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales. Their stated purpose is “to live and deliver WOW,” and they prioritize delivering superior service on every call to its contact center. Take Zappos, for example.

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