SaaStr

OCTOBER 25, 2021

Q: What billing or pricing tactic have you found in the end just wasn’t worth it? ” and “Something we found really effective at CoursKey, and other vSaaS businesses will likely find as well: Instead of running pilots, sign a multi-year contract but give them an opt-out after 3-6 months. .” Jason, ed. :

Price 111

Price Contract Referrals B2B 111

Martech

APRIL 25, 2024

This can change many things, including price, customer service, contract enforcement and more. Your legal team should review existing contracts to see if it has any “in the case of being purchased” clauses. Find out what happens to service-level agreements (SLAs), pricing terms and licensing agreements.

Contract 74

Contract Legal Price Technology 74

PandaDoc

OCTOBER 5, 2021

Contract negotiation is essential for modern businesses, but it isn’t always easy. Let’s talk about contract negotiation in more depth. What is a contract negotiation? Contract negotiation is when two or more people discuss the current terms of a contract and come to a new, legally binding agreement.

Contract 52

Contract Negotiate Legal Government 52

SaaStr

MARCH 11, 2021

A lot of SaaS pricing originally comes from classic enterprise software. The majority of Shopify revenue is from payments and merchant services, not even software. ServiceNow does primarily 3 year, $1M+ contracts , for example. All of Qualtrics’ almost $1B in ARR is on annual contracts. Perhaps they shouldn’t.

Contract 82

Contract B2C Construction Price 82

Hubspot

JANUARY 26, 2021

Consistency is, well, consistent in a lot of fields, and pricing is no exception. Certain goods' and services' prices can be extremely resistant to change — they're prices that stick and are, naturally, referred to as sticky prices. Here's some insight as to why a company might embrace rigid pricing.

Price 72

Price Contract Construction Promote 72

Search Engine Land

APRIL 24, 2024

Customers trying to cancel services. By understanding these prospects’ search intent signals, you can precisely reach the hottest leads primed to convert to your product or service at key “action” moments. People who are interested in your services or products. Customers seeking help or support.

Legal 100

Legal Contract Gambling Lead generation 100

PandaDoc

APRIL 17, 2024

Well, are you a SaaS company or an organization that deals with yearly or multiyear subscriptions and/or contracts? Key takeaways ACV stands for “annual contract value.” It’s a metric that tells you about the yearly revenue generated by individual contracts. It goes hand-in-hand with total contract value (TCV).

Contract 52

Contract Non-Profits Legal Clients 52

PandaDoc

APRIL 8, 2024

A deal desk identifies upsell and cross-sell opportunities for existing customers by analyzing past deals and current contracts, and tracking renewal dates. A deal desk is a team within a company responsible for managing and negotiating deals, contracts, quotes, and other sales documents. This includes several action items.

Negotiate 52

Negotiate Cross-sell Contract Legal 52

SaaStr

OCTOBER 18, 2023

They Don’t Lose Money on Professional Services. It’s always an interesting challenge on how to monetize professional services in enterprise SaaS companies. Domo makes a bit of money on services — only 10%, but by charging more than they cost to provide, they keep their blended gross margins at a healthy 76% #3.

Contract 92

Contract Price Growth Launch 92

PandaDoc

APRIL 17, 2024

Contract management software automates many of the processes necessary in contractor management. This is vital when bidding for government contracts. See also How to use contract management software to manage construction contracts What are the challenges of contractor management companies?

Contract 52

Contract Construction Government Legal 52

PandaDoc

APRIL 17, 2024

Contract management software automates many of the processes necessary in contractor management. This is vital when bidding for government contracts. See also How to use contract management software to manage construction contracts What are the challenges of contractor management companies?

Contract 52

Contract Construction Government Legal 52

Salesforce

SEPTEMBER 26, 2023

Here’s the hard truth: “You don’t know if they’re ready to buy until they tell you they’re ready to buy, and you can’t believe it until you get a signed contract,” said Richard Harris , sales coach and founder of The Harris Consulting Group. What demos, pricing details, or technical materials do they need to make a decision?

Contract 119

Contract Negotiate Follow-up Contact 119

Miller Heiman Group

JUNE 4, 2019

One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales. Their stated purpose is “to live and deliver WOW,” and they prioritize delivering superior service on every call to its contact center. Take Zappos, for example.

Service 96

Service Customers Repeat business Referrals 96

Martech

OCTOBER 19, 2023

It encompasses income generated from first-time customers, upsells, cross-sells and new product or service launches. To find it, do these calculations: Revenue = Sales amount × Average order value (or sales price) For example, you have signed 21 new contracts during the last year, with an average value of $7,500.

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Product Contract Drivers/motivators SQL 129

Sales Pop!

SEPTEMBER 7, 2023

Assess Your Company’s Water Needs Before you start comparing plans and prices, take some time to consider the amount of water your business uses on a daily, weekly, and monthly basis. Look for providers who offer a high level of service, with fast response times and clear communication channels.

Contract 64

Contract Price Service Consult 64

A Sales Guy

MAY 20, 2014

Price “should” have a direct correlation to value. The right value drives the right price. The higher the perceived value, the higher the acceptable price. The lower the perceived value, the lower tolerance for price. I then asked where the customer could go to get the same level of service at the same value.

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Price Contract Negotiate Sell 134

Hubspot

SEPTEMBER 17, 2018

When a buyer and seller don’t align on price, you might guess the sale won’t go through. In the 1970s, researchers studied the effect of seller ability to deviate from list price. They suspected sellers with higher pricing authority would close better deals. Sellers setting a precedent for price concessions.

Price 82

Price Negotiate Commission Strategize 82

Partners in Excellence

SEPTEMBER 24, 2014

I should have guessed what he was going to say when he said, “Dave, when are sales people going to understand price is important, but that’s not the only thing people like me care about?” As we looked at the negotiations–they were non competitive, we were looking at major contract renewals and enhancements.”

Price 92

Price Territory Negotiate Contract 92

SaaStr

APRIL 24, 2021

It’s just only a minority is under a contract. And almost none is under a long-term contract. Wow! But almost none of its revenue is truly SaaS or provided under a fixed, recurring contract. We could have picked many B2D services, like Twilio or others, too, which have primarily or substantial transaction pricing too.

Contract 142

Contract Price B2B Contact 142

Sales Gravy

NOVEMBER 20, 2023

This doesn't mean only reaching out when it's time to renew a contract. These teams play a critical role in ensuring that the client is successfully using the product or service and achieving their desired outcomes. This understanding allows you to identify opportunities where your products or services can add value.

Account management 89

Account management Objectives and Key Results Cross-sell Contract 89

Martech

MARCH 5, 2024

My contract is ending soon, and the flier invited me to set up an appointment to speak with a sales representative over the phone to find a new package to switch to before my promotional pricing ends. This is an example of what Integration Platform as a Service (IPaaS) vendors are trying to serve.

Meeting 100

Meeting Represent Contract UX 100

Capterra Sales & Marketing Software

JANUARY 21, 2022

The post Capterra Value Report: A Price Comparison Guide for Customer Relationship Management (CRM) Software appeared first on Capterra. Compare pricing for the top customer relationship management software products with the highest value-for-money and functionality ratings. The pricing model for Act!

Customer Relationship Management 52

Customer Relationship Management Relationship Management CRM Price 52

SaaStr

JANUARY 11, 2023

And while it’s stock price is down from its 2021 peaks, it’s still up 2x since its 2020 IPO. 3,245 Customers, Up 23% — While ARR is up 40%. Docebo’s pricing is on the “corporate” side of LMS. 7% of Revenue from Professional Services — down from 12% in 2018. That’s right.

Contract 131

Contract Price Growth Service 131

PandaDoc

MARCH 4, 2024

Choose the right VDR provider for your team by pairing platform capabilities with your specific needs around contract management, document workflow, permissions access, and guided contract signing. This is preferable over per-page pricing which can incur extra fees for large files and numerous users.

Strategic partnership 52

Strategic partnership Legal Contract Negotiate 52

TrackStreet

APRIL 23, 2024

Customers may face issues related to product authenticity, quality, and customer service (ie. Additionally, authorized sellers and brands can encounter problems such as price erosion, loss of control over their brand image, price wars, and violation of distribution agreements. Unauthorized Distributors. Retail Arbitrageurs.

Profit margin 52

Profit margin Legal Manufacturing Retail 52

SaaStr

FEBRUARY 28, 2019

I remember the first time I tried to do the Old Price-Raise-Without-Notice tactic. But as time went on, we got a bit better at pricing ?? Just to increase Qualcomm to the same pricing everyone else had at their bracket. I canceled the price increase. Price increases on existing customers always lead to churn.

Price 88

Price Customers Referrals B2C 88

Martech

JANUARY 26, 2023

What is your service reliability guarantee? Are they included in pricing? Is access included in pricing? Pricing and support What is pricing based on? What is the minimum contract length? Is there a short-term contract or an ‘out’ clause if things don’t work out? How scalable is the platform?

Contract 115

Contract Price CRM Quota 115

SaaStr

MARCH 30, 2023

PSG is a growth equity firm that partners with software and technology-enabled service companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. The platform also has an extensive database that covers over 16,000 different SaaS tools and supports the services side of the business.

Negotiate 79

Negotiate Contract Price Strategize 79

Hubspot

DECEMBER 13, 2023

You'll provide a brief overview of your product or service and try to gain their interest. You’ll ask open-ended questions to understand their pain points and determine if your product or service is a good fit. You demonstrate the value they've received from your product or service and address any concerns they may have.

Objection handling 69

Objection handling Negotiate Cross-sell Contract 69

SaaStr

FEBRUARY 1, 2022

60% of Asana’s customers come from self-service, 40% from sales. Vimeo has an interesting blend of self-service / freemium revenue and sales-driven larger deals. self-service subscribers at an average of $214 year, (y) combined with 3,300 enterprise customers that go through the sales team that pay $22,000 a year on average.

Contract 134

Contract Cross-sell Price Growth 134

Hubspot

MAY 24, 2023

If you give your prospect a price range from $12,500 to $15,000, guess what’s going to happen? Not to mention that the lower price "anchors" your prospect's perception of your product's value. They may have previously thought $15,000 was a good price, but as soon as you say $12,500, the higher number will seem extravagant.

Negotiate 81

Negotiate Contract Price Prospecting 81

Salesmate

JULY 8, 2020

The amount of time it takes to turn a lead into a customer will depend on the service you are offering, and the price of that service. Whichever method you choose, this is the stage where you’ll explain your product or service in detail, and highlight the benefits of purchasing it. This is how your business grows.

Pipeline 126

Pipeline Negotiate Contract Objectives and Key Results 126

SaaStr

NOVEMBER 8, 2022

Well let me just step back with my learnings as you do your own planning: First, assuming you are growing > 80% YoY or so, have a lot of pre-paid annual contracts, … you should be able to be cash-flow positive almost no matter what somewhere around $5-$8m in ARR. Raise prices tomorrow. More on that here. 18 in marketing?

Quota 111

Quota Contract Price Growth 111

Hubspot

JUNE 14, 2022

Delivery has occurred, or services have been rendered. The seller’s price to the buyer is fixed or determinable. It means that a transfer of goods or services occurred for a specific price. Delivery has occurred, or services have been rendered. The seller’s price to the buyer is fixed or determinable.

Non-Profits 54

Non-Profits Contract Price Commission 54

Search Engine Land

NOVEMBER 30, 2023

Client portfolio balance To mitigate risk, you’ll want to consider diversifying client size, sectors, and channels as best as possible, provided that your team has the knowledge to service these areas. Work with your teams to help them understand that excellent client service doesn’t mean saying “yes” to everything a client asks for.

Contract 99

Contract Clients Pitch Growth 99

Sales Pop!

DECEMBER 19, 2022

The legalization of marijuana in Canada, some US states, and other countries have created a demand for search engine optimization (SEO) services for dispensary websites. That said, finding an experienced and knowledgeable marijuana SEO services company like MjSeo Agency to work with can be a challenge. Step 2: Ask Questions.

Contract 52

Contract Price Legal Clients 52

PandaDoc

MARCH 29, 2024

Automation tools, such as software designed for business proposals or contract management, accelerate collaboration with all stakeholders. Decide who will work on your team A basic deal desk team consists of a manager who handles deal management, pricing, and contract negotiation. How to set up a deal desk 1.

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Process Non-Profits Negotiate Legal 52