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Capterra Value Report: A Price Comparison Guide for Customer Relationship Management (CRM) Software

Capterra Sales & Marketing Software

The post Capterra Value Report: A Price Comparison Guide for Customer Relationship Management (CRM) Software appeared first on Capterra. Compare pricing for the top customer relationship management software products with the highest value-for-money and functionality ratings.

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Salesforce raising prices next month

Martech

Salesforce is increasing its prices by an average of 9% next month, the company announced yesterday. This is the company’s first price hike in seven years. Sales Cloud, Service Cloud, Marketing Cloud, Industries and Tableau are all slated to see increases in August. What will be affected. Maybe a sign of things to come.

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How to Set Individual Customer Service Goals for Success

Lead Fuze

Setting individual customer service goals is an integral part of any successful business strategy. Creating measurable objectives is essential for any salesperson, job seeker, entrepreneur or marketer aiming to enhance their customer service and business success. What is an example of a customer service goal?

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Inflation Could Curb Holiday Spending — Keep Shoppers Happy With Excellent Service

Salesforce

By providing customer service they can rely on — fast returns, an easy help center, and questions answered with one phone call. Customer service can be a revenue booster when done right,” says Kathy Kimple, retail executive director, OSF Digital Strategy. Excellent customer service can make shoppers merrier this season.

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CRO Confidential: How Customer-First Focus Drives Retention and Revenue With Brex GM of Startups Lucas Fox (Pod 635 + Video)

SaaStr

While the allure of customer acquisition can pull a founder’s attention, it’s equally important to dedicate resources to fighting churn and expanding revenue from existing customers. Still, ensuring that you keep your early customers by providing a positive experience is critical.

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Understanding The Customer Journey

The 5% Institute

In today’s highly competitive business landscape, understanding the customer journey is crucial for any company that wants to thrive. The customer journey refers to the entire process that a customer goes through, from the moment they become aware of a product or service to the point of making a purchase and beyond.

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Boosting Your CLG Game: Why Your Website Matters

Heinz Marketing

By Maria Geokezas , Chief Operating Officer at Heinz Marketing When it comes to effective customer-led growth (CLG) strategies, most efforts focus on customer service and support. You know, the drill: be nice to your customers, sort out their issues quickly, and they stick around forever.

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