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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. That’s why I was in meetings for three hours every Tuesday with Steve Jobs, working on the store design and every part of the Apple retail experience. Let’s do free classes.

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Understanding the contents of a commercial lease

Sales Pop!

Any service charges that may be applicable. Considerations for workplace health and safety – e.g. electrical and fire safety items. Any electrical safety items they own that are within the property. For all commercials leases, the length of the lease is something that must be negotiated. How long the property can be rent.

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This day in search marketing history: February 25

Search Engine Land

Report: Google Negotiating With DOJ To Prevent Suit To Block ITA Deal 2011: Negotiations intensified in the waning days of the Justice Department’s investigation into the antitrust implications of Google’s potential acquisition of travel software company ITA. Losing Google?

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Telecoms Aren’t Attracting Enough Workers — Here’s How You Can Excite Them

Salesforce

There was a time when top prospects flocked to work with communications service providers. When plain, old telephone service transitioned to data transport, sophisticated switching and routing, and networking equipment, it drew data scientists and electrical engineers to network engineering and operations roles.

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Bankers, Car Salesmen & Reality TV Interns: What 27 Marketing Execs Did in Their First Jobs

Hubspot

My first job was as a cashier and shelf stocker at a Brooks Pharmacy, a regional chain of retail pharmacies in New England. It is odd now to consider that many pizza stores back then only offered eat-in or take-out service. First Job: Statistical Analyst at Analytic Services (ANSER). "I Follow @andrewteman. I loved it.

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Billion Dollar Business Models Explained: Uber, Amazon, Netflix, & More

Hubspot

Uber achieved its monumental success so quickly by staying laser-focused on the speed, convenience, and cost of their service. Here are the top four ways Amazon makes money: Retail (67% of Net Sales). Amazon Web Services (9% of Net Sales). Today, Uber facilitates 15 million rides a day -- without owning a single cab.

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Episode 22: How Commtrex is Helping Modernize the Rail and Freight Industries

Spiro Technologies

Um, because I saw that the puck was headed in the direction where, eventually there was gonna be, one centralized platform or database where shippers would have to go in order to be able to connect with all the rail surf terminals, ports, warehouses, uh, leasors and service providers and railroads. Is that how it works?