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3 actions to prepare for machine customers in service organizations

Martech

Many customer service organizations believe “machine customers” are but a distant trend, yet they’re already here and impacting our daily lives. Maybe you’ve recently asked Siri, Alexa or some other smart product to call customer service or wait on hold for you. Reporting them to customer service.

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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. That’s why I was in meetings for three hours every Tuesday with Steve Jobs, working on the store design and every part of the Apple retail experience. Let’s do free classes.

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Finding Your Niche in a Sales Career

Adaptive Business Services

I began in retail and then moved to B2B in 1977. I switched to selling (I was working part time in retail) and I took an accelerated one-year course at the local community college. Custom electric signs … winner winner, chicken dinner! Retail gave me my start and I could not wait to leave it. I’ll tell you another thing.

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How the Communications Industry Can Lead the Way to Net Zero Emissions

Salesforce

The vast majority of communications service providers (CSPs) recognize the large role the industry plays and are on board and ready to take accountability. Scope 1 emissions , such as the environmental impact of field service trucks or the energy used to power your offices, are likely the smallest portion of your carbon footprint.

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How to Increase Profit Margin: 5 Strategies for Any Business

Hubspot

You need to take a thorough, comprehensive look at how you're spending money, how you're producing your product or service, your acquisition and retention strategies, and any other crucial factors that impact your revenue generation or production costs. This step more or less enables you to address every other one on this list.

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How Large Corps Build Sustainable Business Models To Combat Climate Change

Salesforce

The combination of Accenture’s Sustainability Services , Salesforce Sustainability Cloud , and Customer 360 will bring sustainability to the front office and provide leaders visibility into historical and real-time environmental, social, and governance data. .

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Telecoms Aren’t Attracting Enough Workers — Here’s How You Can Excite Them

Salesforce

There was a time when top prospects flocked to work with communications service providers. When plain, old telephone service transitioned to data transport, sophisticated switching and routing, and networking equipment, it drew data scientists and electrical engineers to network engineering and operations roles. Check it out.