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The Tides of Change: Why Cruise Lines Can No Longer Afford to Wait on CRM

Sales Pop!

With the rise of sales enablement technologies and changing consumer behaviors, it’s no longer a question of if, but when, cruise lines will adopt Customer Relationship Management (CRM) solutions. As the cruise line industry continues to evolve, executives are facing increasing pressure to stay ahead of the competition.

CRM 257
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Comic Con trivia, cat personalities and beyond: Empowering customer engagement

Martech

Sports, media, broadcast, shopping centers, retail, hospitality, CPG brands — any brand that has consumers at the heart of everything they do.” .” Steel also emphasized that, Comic Con aside, it’s not just for events. “We’re industry agnostic; events is probably only 15 or 20% of our revenue.

Customers 110
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What Is an AI Agent For Small Business? 

Salesforce

For example, with Salesforce’s AI-powered customer relationship management (CRM) you’re getting your customer data ready to be used by an AI agent. It manages customer inquiries, schedules meetings, and predicts sales trends. This allows you to focus on what matters most — growing your business.

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The Future of Travel Loyalty: How To Get Your Customer To Stick Around When Reward Point Balances Hit Zero

Salesforce

To differentiate their loyalty programs, travel and hospitality companies need to leverage customer data to deliver experiences that are memorable, valuable, and customized to a member’s preferences. Travel and hospitality companies already have decades worth of customer data to create meaningful experiences. Here’s how.

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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. CRM systems’ ability to synchronize and share vital health information makes them key assets for hospitals, doctors and other healthcare providers. Hotels and hospitality. Automated data entry.

CRM 98
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Service at Dreamforce: Your 5-Minute Guide to What’s in Store

Salesforce

At Dreamforce 2023 , we’ll help you take your field and customer service strategy to the next level — with AI, customer data, and a unified customer relationship management (CRM) platform. Join us at the state-of-the-art Chase Center for an epic live concert benefiting the UCSF Benioff Children’s Hospitals.

Service 98
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AI for Proactive SMB Service: Anticipating Needs Before They Arise

Salesforce

Tele-health: An AI customer service walkthrough A tele-health company offering diagnostics and treatment plans leverages an AI-powered solution to meet surging demand during high-turnaround times for hospitals and doctors.

Service 75