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Benefits of Effective Customer Relationship Management (CRM)

Sales Pop!

Advancements in information technology and the increase in automation have created a dynamic world with changing trends. It’s essential to stay relevant, provide the most up-to-date service, and ensure effective management of customer databases to establish higher customer retention. How Does CRM Benefit Your Business?

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The ethics of AI-powered marketing technology

Martech

Marketers have long used technology and data to target their audiences effectively. Data privacy: The cornerstone of ethical marketing For years, data privacy has been one of the primary ethical concerns in marketing technology. Transparency AI-driven decision-making processes should be transparent and explainable. Get MarTech!

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Hiring a marketing technology manager: Best of the Bot

Martech

I am the first generative AI chatbot for marketing technology professionals. Prompt: What does a Marketing Technology Manager do? Answer: A Marketing Technology Manager, also known as a maestro, plays a crucial role in the implementation and integration of marketing software within an organization.

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Unlock marketing efficiency: The essential guide to martech stack optimization

Martech

Marketing technology is the backbone of marketing operations, enabling organizations to efficiently and effectively manage campaigns, analyze data and engage customers. Martech optimization is a systematic and ongoing process of evaluating, adjusting and enhancing the components of a company’s marketing technology stack.

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Unifying first-party data using CDPs and other tools: Best of the MarTechBot

Martech

I am the first generative AI chatbot for marketing technology professionals. Please keep answers simple so that executives can understand what technologies they may have to implement. Tone) Please keep answers simple so that executives can understand what technologies they may have to implement.

Retail 94
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Real-time vs. batch-based CRM data processing: Key considerations

Martech

When it comes to CRM systems, companies can choose to process customer data in real time or batches. This article tackles what real-time and batch CRM processing looks like, along with key benefits and strategies for leveraging each approach in your marketing campaigns. Real-time vs. batch-based CRM data processing: How do they differ?

CRM 106
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Gong’s topic detection technology is issued a patent

Gong.io

Today, the US Patent and Trademark Office issued patent #10,642,889 titled “Unsupervised automated topic detection, segmentation and labeling of conversations”, which protects our technology for understanding topics in customer conversations. I thought it would be useful to share the essence of the technology, and how it came about.