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Understanding User Experience (UX) vs. Customer Experience (CX)

Outreach

This particular user is persistent, however, and talks to a customer service representative via a chat bot to get some questions answered. The representative is eager, answers promptly, and sends the customer a follow-up email with helpful resources. Customer Experience (CX) vs. User Experience (UX). Who drives UX?

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A Proven UX Research Process to Redesign Your Website

ConversionXL

You can throw away years of incremental gains in UX and site performance—unless you have a battle-tested process. I’m going to walk you step-by-step through our company’s UX research process for site redesigns—the role of each aspect, how long each should take, and what, generally, each entails. Website redesigns are a huge risk.

UX 131
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Website Information Architecture: How to Optimize for UX

ConversionXL

They represent the goals, motivations, characteristics, and behaviors of the most important groups of people who come to your site. On-page FAQs do have a place—when they’re used to answer actual questions, not as a sales tool (e.g. Each card represents a (category) page on your website. Here’s a sample persona.

UX 114
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How to Improve Mobile UX with Digital Wallets

ConversionXL

While the BI Intelligence Report indicates that mobile still only accounts for a relatively small portion of total present day retail sales, data from Statista projects that mobile commerce soon will represent the lion’s share of traffic and transactions online. Complex site navigations/menus don’t translate well on mobile (poor UX).

UX 88
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10 Product Recommendation Techniques to Improve UX and Conversions

ConversionXL

Getting this right is extremely important, given that according to the Pareto’s rule in marketing, 80% of product sales come from 20% of products. Similarly, a search box on 404 pages can sometimes make up for the UX glitch. The post 10 Product Recommendation Techniques to Improve UX and Conversions appeared first on ConversionXL.

UX 115
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Beyond the False Bottom: How to Avoid This Costly UX Mistake

ConversionXL

UX mistakes often go undetected because they are quiet. No, UX mistakes are foundational. To visitors, UX mistakes are loud, whether they consciously detect them or not. The result is less qualified leads and fewer sales. Especially long sales pages, but make sure the arrow is always visible. ” [Tweet It!].

UX 90
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3 Lead Generation Stages You Should Follow For Success

ClickFunnels

Want to make more sales? Want Russell To Teach You How To Build Your First Sales Funnel? Here at ClickFunnels, we believe that the most effective way to sell anything online is the Value Ladder sales funnel. The Value Ladder sales funnel has four stages: Bait. Then you need to generate more leads. Stage #1: Research.