Siri and Alexa may be used by protesters to attack customer support channels
Martech
MARCH 1, 2023
By 2025, 37% of customers will try using a virtual assistant to interact with customer service, according to The Gartner 2023 Leadership Vision for Customer Service and Support report. Now, it may be that technological ease-of-use could also be a weak spot. By the end of next year there will be 8.4 What to do?
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