Remove Account management Remove Contract Remove Launch Remove Meeting
article thumbnail

20 questions to ask during an email marketing platform demo

Martech

Will we have a dedicated account manager and technical support? What’s the long-term roadmap and when are features expected to launch? What are the training options, i.e., is it online only…or will you send people to our location to train us on site? What kind of customer support is included? And how much do they cost?

Negotiate 103
article thumbnail

Customer success gets passionate

Martech

“We do scheduling and routing of meetings,” she clarified. “The meeting might be going through to a salesperson, account manager or a CSM. Our premise is, life is too short to spend time booking meetings.” From account management to customer success.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Questions to ask about conversion optimization platforms

Martech

Will we have a dedicated account manager and technical support, especially with the initial migration? What’s the long-term product roadmap and launch dates? Questions for vendor about pricing Although not all vendors require an annual contract, many do. and what happens if you don’t meet them?

article thumbnail

Customer Retention Playbooks 101: Building a Structured Approach to Keeping Customer Happy

Sales Hacker

Why is it that companies have a sales process they follow rigorously to win business, yet avoid the same discipline in managing those customers throughout the lifecycle of their contracts? Too often contract cancellation (or non-renewal) comes as a surprise, but it never should. Today we can start to change that.

article thumbnail

What is marketing work management?

Martech

Marketing work management platforms help marketing leaders and their teams structure their day-to-day work to meet their goals on deadline and within budget constraints, all while managing resources and facilitating communication and collaboration. Easier tracking of billable hours and human resource management.

article thumbnail

10 Sales Video Examples to Crush Quota from Call to Close

Sales Hacker

Prospects can tell right away that you’re not just another robo-dialer, and while they’ll appreciate the clarity with which video helps you explain concepts and contracts, they’ll be deeply persuaded by the fact that you’re a living breathing person they can trust. Should they now book a meeting? Explain the contract.

Quota 82
article thumbnail

The definitive guide to effective client onboarding

PandaDoc

Sign the Contract. Ensuring you have a contract in place before you start work sounds like such an obvious first step to successful onboarding that it’s not worth highlighting. However, you’d be amazed at how many companies rush to get started without waiting for a signed copy of the contract. Clearly, a contract is important.

Clients 52