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Understanding User Experience (UX) vs. Customer Experience (CX)

Outreach

Consider the following scenario: A new user is exploring your site with the intention of learning more about one of your key offerings. The representative is eager, answers promptly, and sends the customer a follow-up email with helpful resources. Customer Experience (CX) vs. User Experience (UX). Who drives UX?

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7 tips for delivering high-impact technical SEO audits

Search Engine Land

Impactful audit items can have the following types of impact: Large impact changes: Often site-wide issues or changes affecting crucial pages or keywords. Pattern-based changes: While individual instances might be minor, when summed up across the site, they can have a large impact. Business email address Sign me up! Processing.

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The Ultimate Guide to UX Design

Hubspot

UX, or user experience, focuses on the end-user’s overall experience, including their perceptions, emotions, and responses to a company’s product, system, or service. UX is defined by criteria including: ease of use, accessibility, and convenience. That’s why UX matters so much. What Is UX Design? UX Design Processes.

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DIY reactive digital PR: How to earn media coverage on a budget

Search Engine Land

As long as you follow a few basic rules, you can earn yourself a handful of foundational links early on in your brand’s life without having to pay for an agency or consultant to do digital PR for you. Follow them on X and connect with them on LinkedIn. Business email address Sign me up! Processing.

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How Do UX Professionals View Conversion Optimization?

ConversionXL

In regards to conversion optimization, we’re of the belief that UX is a big part of our process and that great UX leads to more conversions. But how do UX people view conversion optimization? What do they think it is, and how do they think it fits into the organizational context with UX? Newsletter sign-up).

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How Usability Testing Led to 5 Instant UX Fixes

Salesforce

What I’ve learned the most as a UX designer is that I don’t know all the answers and I’m not supposed to know. Kailee Quinn Senior UX/UI Consultant Link Copied This project didn’t warrant new flows, configurations or design systems. So when it went live, users could do what they needed to do – easily. She gets it.

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You still need a strategy: Tuesday’s Daily Brief

Martech

If you’re finding it difficult to stay on task with a new chorus of work notifications, imagine how your customers feel if they get bombarded with too many messages when they sign up with your brand. UX strategy, not just design. Here are four steps Gustainis recommends taking to implement an effective UX strategy.

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