SaaStr

NOVEMBER 23, 2022

Next year will be by far our biggest and best ever for IRL SaaStr events. On February 22-23, our first SaaStr APAC comes to Singapore! On 6-7 June, our fourth SaaStr Europa comes to London for the first time! On September 6-8, it’s time for SaaStr Annual 2023! Just contact us here ! Just contact us here !

Pipeline 93

Pipeline Networking Price Contact 93

SaaStr

DECEMBER 18, 2023

Insights from SaaStr Annual from one of our top partners, IBM. To partner with SaaStr, contact us here ! …. At SaaStr Annual , IBM’s VP of Software and Technology Raj Datta and Director of Startups Kylie Rutherford shared how AI is changing the game for companies of all sizes. growth in the last few months alone.

Gaming 91

Gaming Technology Technology High impact 91

SaaStr

DECEMBER 14, 2023

I’ve never once done a traditional “predictions” post on SaaStr, but there has been so much going on this year, I thought FWIW I’d at least share what I’ve been thinking about a lot. For example, in the contact center, we’ll see the AI excitement morph into nuts-and-bolds automation-based outcomes.

Contract 98

Contract Growth B2B Contact 98

SaaStr

JANUARY 9, 2023

Dear SaaStr: From a startup’s point of view, is it better for the investors to approach founders or founders contacting the investors for initial investment? The post Dear SaaStr: Is It Better to Wait for Investors to First Approach Me? appeared first on SaaStr. 99% of the time — don’t play games. Just reach out.

Gaming 83

Gaming Contact Follow-up Process 83

SaaStr

DECEMBER 10, 2023

The post My App Stack: Udi Ledergor, Chief Evangelist at Gong appeared first on SaaStr. Passionate about startups and brands during the day, whisky, music, and social activism at night, Udi is also an author, speaker, mentor, angel investor, board director, and advisor based in San Francisco.

CRM 119

CRM Launch Price B2B 119

SaaStr

JULY 24, 2022

A SaaStr Classic. SaaStr 572: 10 Mistakes in Building Out Your Revenue Organization: A CEO’s Perspective with Insider CEO Hande Çilingir. SaaStr 573: Scaling from $1 to $10M, an AMA with SaaStr CEO and Founder Jason Lemkin. SaaStr 573: Scaling from $1 to $10M, an AMA with SaaStr CEO and Founder Jason Lemkin.

Price 92

Price Contact Engineering Growth 92

SaaStr

SEPTEMBER 17, 2023

Contact Me has its place, perhaps. And when I hit Contact Me? Of Us Actually Provide Top-Tier Customer Support (Next Week image from here ) The post How to Be a Much Better Sales Executive in About 60 Seconds appeared first on SaaStr. We’ve all gotten worse at getting back to prospects and customers — fast.

Contact 94

Contact Sales Prospecting Customers 94

SaaStr

OCTOBER 22, 2023

The post My App Stack: Chandar Pattabhiram, CMO at Coupa appeared first on SaaStr. He is on the Board of Directors for R.R. Donnelley Financial Solutions (NYSE:DFIN) and BlueShift, an AI platform for customer engagement.

Strategize 99

Strategize Consult Contact Follow-up 99

SaaStr

DECEMBER 7, 2020

The very, very last thing I am going to click is “Contact Me.” They usually want to buy with a Contact Me. So: If you don’t have a Contact Me, if you don’t do enough Demos, do them now. Contact Me does not have to mean eliminating transparent pricing or adding friction. You go to a web service.

Contact 144

Contact Price Up-sell Service 144

SaaStr

NOVEMBER 17, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. At the 9th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. appeared first on SaaStr.

Real Estate 88

Real Estate Pipeline Service Contact 88

SaaStr

FEBRUARY 10, 2023

Dear SaaStr: How Do Enterprises Decide Which Software Vendor to Sign a Deal With? The post Dear SaaStr: How Do Enterprises Decide Which Software Vendor to Sign a Deal With? appeared first on SaaStr. But it also can set you up to win the next bake-off in 2–3 years if you evolve and become the pre-picked solution by then.

Negotiate 96

Negotiate Price Contact Market share 96

SaaStr

JANUARY 3, 2022

Can you even have a mostly self-service motion in PLG with “Contact Me” in your pricing? Certainly “Contact Me” in pricing adds a human element, an additional step, and in many cases, friction to a sales process. But how common is Contact Me in 2022? Has it gone more into fashion — or less?

Contact 91

Contact Price B2B Growth 91

SaaStr

JANUARY 24, 2021

Want to catch up on the top SaaStr sessions? “From Burn-Out to $100M in ARR with Jason Cohen of WP Engine” A SaaStr Classic on how to really cope with the long road to scale. #5. The post The Top 10 SaaStr Videos of the Week: Twilio, Wrike, Checkout.com, G2, Hubspot, Intercom and More appeared first on SaaStr.

Growth 101

Growth Contact Engineering Up-sell 101

SaaStr

MARCH 30, 2024

We implemented 6Sense early, using it to craft highly targeted campaigns based on company category, intent stage, and job family for individual contacts within those accounts. The post My App Stack: Rik Haandrikman, VP of Marketing at RevenueCat appeared first on SaaStr.

CRM 78

CRM Launch Growth Contact 78

SaaStr

APRIL 5, 2023

I fell so in love with support automation, when I invested, I did a ton in support, from Talkdesk (first VC), to Front, to Gorgias (#1 e-commerce contact center) to MaestroQA and more. While hardly unusual, it’s just a good reminder to put outside of North America if your product is in the contact center or similar space.

E-commerce 94

E-commerce Contact CRM Service 94

SaaStr

JANUARY 17, 2024

But it knows onboarding requires business process change, so for the most part, it requires annual contacts. #4. The post 5 Interesting Learnings from SmartSheet at $1 Billion in ARR appeared first on SaaStr. 94% of Customers Pay Annually, Including SMBs Smartsheet has plenty of smaller customers, and that’s its roots.

Government 88

Government Entertainment Contract Growth 88

SaaStr

MARCH 29, 2022

So a lot of SaaStr’s team is getting back from Shoptalk, a big industry e-commerce event that is a little like the e-commerce version of SaaStr Annual. Well, we’ve done a lot of events at SaaStr and we just want everyone to be happy. The only problem is that it’s limited to your list and your own contacts. This works.

E-commerce 80

E-commerce Networking Meeting Contact 80

SaaStr

JULY 29, 2021

SalesLoft, the First Ecosystem Partner of SaaStr Annual 2021 Conference . SAN FRANCISCO, CA – June 22nd, 2021 – SaaStr Annual , the world’s largest non-vendor B2B software conference, is proud to announce that SalesLoft will be joining the conference this year as a partner exhibiting the first ecosystem in the conference’s history.

Promote 97

Promote Government Contract B2B 97

SaaStr

JANUARY 20, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. Join these incredible companies to experience all the value of SaaStr! appeared first on SaaStr. to unlock growth.

Growth 81

Growth Contact Presentation Clients 81

SaaStr

OCTOBER 25, 2023

The contact and support spaces have rapidly adopted as much of AI as they can. The post 5 Interesting Learnings From Freshworks at ~$600,000,000 in ARR appeared first on SaaStr. Soon, the majority of Freshworks’ revenue will be $50k+ customers. A big change from their roots with smaller SMBs. #4. And a ton of really hard work

Cross-sell 95

Cross-sell Contract Price Growth 95

SaaStr

JANUARY 9, 2022

Pretty Much Every App With an Enterprise Edition Uses “Contact Me” Pricing. appeared first on SaaStr. Top Blog Posts This Week: Why a Great Rep Can Close 9x More Than a Poor Rep, and Even 2.5x More Than a Good Rep. 15+ of The Top Sales & Marketing Mistakes SaaS Startups Make. When Everyone Else Has Gone Home.

Price 102

Price Growth Contact Closing 102

SaaStr

APRIL 29, 2021

More here: Curse of the ‘Middlers’: Why Happiness Officers Can’t Stand In for True Sales Professionals | SaaStr and here: Turns out 85% of the World Likes Contact Me. That’s why the skip right to “Contact Me” on your pricing page. note: an updated SaaStr Classic post). Even Though You Don’t.

Commission 105

Commission Legal Contact Closing 105

SaaStr

JANUARY 10, 2022

note: an updated SaaStr Classic answer). appeared first on SaaStr. Look at similar apps, and copy their hard work. After all, they’ve trained the market to expect certain pricing already …. The post Reinvent the Wheel on Product. Not on Pricing.

Price 85

Price Product Contact Service 85

SaaStr

MARCH 24, 2021

Accounts — A group containing multiple contacts or potential deals. Contacts — People within a group who you communicate with, which includes personal information such as phone number and email. CRMs help streamline the research process and fill in key contact information. Deals — Potential sales opportunities. Prospecting.

Process 116

Process CRM Pipeline Contract 116

SaaStr

AUGUST 6, 2022

— Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) April 26, 2019. Salesforce started off as a simple contact manager. A related post here : Note: an updated SaaStr Classic post. The post So Your App Is Just A Nice To Have appeared first on SaaStr. If you have that, never ever give it up.

UX 109

UX Niche Start-ups Sales Support 109

SaaStr

JUNE 8, 2022

So they tried to aggressively expand its platform by buying contact center leader Five9 for $14.7 Zoom’s phone product has been a material contributor for some time with 3M users, but it’s now pushing its own enterprise contact center and conversational intelligence products which are still on the revenue ramp.

Contact 107

Contact Engineering Growth Start-ups 107

SaaStr

MAY 8, 2021

It is also at $1B+ in ARR, but with a $10k ACV (annual contact value), it gets there with 113,925 customers. The post Dear SaaStr: How Many SaaS Companies Have 1 Million Customers? appeared first on SaaStr. Both it and Wix are a bit murky on customer count vs “subscriptions”, but those are the data we have. More here.

Customers 81

Customers Price Contact 81

SaaStr

DECEMBER 21, 2020

We’ll be back to events, including the SaaStr Annual 2021 IRL. And for some help figuring that out, contact Raise (previously HelloOffice) , who are specialists in hybrid offices for tech companies now). The post 45% of You Let Your Office Go appeared first on SaaStr. We’ll be eating indoors again.

Contact 86

Contact 86

SaaStr

JANUARY 5, 2022

Yes, “Contact Me” can work well in the enterprise and for larger deals. More here: Turns Out, 85% of the World Likes “Contact Me” Even Though You Don’t. note: an updated SaaStr Classic post). The post 9 Thoughts on What Makes For a Good Pricing Page (UPDATED w/Video) appeared first on SaaStr.

Price 83

Price A/B testing Contact Prospecting 83

SaaStr

FEBRUARY 7, 2022

This is so easy — they already have the contact information and deal basics after all. note: an updated SaaStr Classic answer). The post Of Course Your Competitor Is Trying to Sell To, And Steal, Your Customers and Prospects appeared first on SaaStr. It may take 2–3 years to win a lost deal back.

Cold Call 88

Cold Call Prospecting Contract Customers 88

SaaStr

MARCH 11, 2021

Thank you to the 6,000+ of you that attended our first SaaStr Build, and the 50,000+ that watched on social media and streaming. The post SaaStr Build Gets a 4.48/5! The post SaaStr Build Gets a 4.48/5! appeared first on SaaStr. But overall it was a huge hit!! But a 4.48 / 5 is pretty good!

Contact 69

Contact Up-sell Presentation Meeting 69

SaaStr

APRIL 5, 2024

Once you are in “Contact Me” land, just assume you have to provide some sort of discount. The post Discounts, Expiring Deals, and Urgency: Understanding Human Behavior in Sales appeared first on SaaStr. It’s easier to mark up the pricing a bit. So increase your prices accordingly so you land where you need to end up.

Commission 60

Commission Price Negotiate Gaming 60

SaaStr

APRIL 13, 2021

Thank you @jasonlk for giving me the @saastr stage +4 yrs ago to share both my story & build @pagerduty 's brand … the Sunny Delight, solution to problem fit talk. It’s also an interesting contact to Zoom , Zendesk and Slack , which recently have seen enterprise and SMB growth be about equal post-Covid. #2.

Growth 127

Growth Up-sell Contact Presentation 127

SaaStr

JUNE 1, 2021

I was forced to go to an SDR first — the only button was “Contact Us” I asked for a free trial. We had a fun discussion with Aaron Levie at the SaaStr Annual back in w0q9, a small part was around their API and partnerships. note: an updated SaaStr Classic post). I was finally ready to buy.

User Experience 122

User Experience Engineering Strategize Contact 122

SaaStr

MAY 6, 2021

Just contact us here. appeared first on SaaStr. Because about 90% of our 2020 Annual sponsors are sponsoring 2021 Annual, we launch with the expo about 80% full. If you want to sponsor, now is the time! The post 80% of Sponsor Expo Slots are Sold Out for 2021 Annual. Here’s What to Expect.

Launch 92

Launch Contact 92

SaaStr

FEBRUARY 1, 2024

But why would a prospect take a risk on a brand new vendor … when their point of contact isn’t a subject matter and product expert? The post When You Don’t Know the Product Cold, You Just Lose Deals appeared first on SaaStr. The goal there is just to move the deal down the funnel. They wouldn’t.

Product 89

Product Engineering B2B Pitch 89

SaaStr

JANUARY 11, 2022

Many leads need 2-3 touches, 2-3 contact points, before they close. note: an updated SaaStr Classic post). The post How to Think About The Huge Expenses of Events and Tradeshows appeared first on SaaStr. But what if your product is $25k a year? You only need one. And another 10-20 decent ones for lead nurturing?

Tradeshows 129

Tradeshows Meeting Pipeline Contact 129